inSync On-Premise Support and EOL Policies

EOL policy for inSync On-Premise

Each release of the inSync On-Premise comes with new features and enhancements. Druva also releases patches and hotfixes for the inSync On-Premise as and when required.  

Per Druva's end-of-life (EOL) policy, Druva discontinues versions of inSync On-Premise that are more than 2 years old. Druva's 2-year support is available only for Long Term Support (LTS) versions of inSync On-Premise. For all other versions, Druva provides product support for 1 year. If any other version of the product is supported for more than 2 years, we will explicitly inform our customers through this EOL page.

EOL for an inSync On-Premise version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. During the release, Druva publishes the tentative EOL date for inSync On-Premise. Six months prior to the planned EOL date, Druva starts sending periodic reminders to its customers to ensure that they have sufficient time to upgrade.

Supported inSync On-Premise versions

Druva recommends its customers to upgrade to the latest version of inSync On-Premise. For instructions on how to upgrade to inSync On-Premise 5.5, see Upgrade to inSync 5.5. If you need any other assistance, contact Druva support (support@druva.com).

The following table lists various releases and the EOL date for each release.