New features and enhancements
The following table lists the new features and enhancements for inSync On-premise 5.5.
|inSync plan update||Free plan update to your inSync Private Cloud edition to better align our product capabilities with your business needs. For more information, click here.|
Metadata Capture for Investigations and eDiscovery
inSync 5.5 collects and preserves recommended EDRM metadata attributes - creation date, date last saved, file size, file type, file path, data last accessed, file owner information and MD5 hash codes.
By enriching inSync’s existing metadata attributes, enterprises can better determine the origin, context, authenticity and distribution of electronic data across the organization and endpoints for internal investigations, compliance and legal admissibility purposes.
For more information, see Collection of EDRM metadata attributes.
Delegated Admin Roles and Granular Admin Rights
To help customers manage large inSync deployments and adhere to the many regional user data privacy standards, inSync 5.5 offers three new administrative roles of “Data Protection Officer”, “Help Desk Admin” and “View Only Admin”. Additionally, customers can now define and manage their own administrative roles from a set of granular administrative rights to suit their privacy policies.
For more information, see Create other administrators.
|Edge Server support for inSync Share|| |
Edge Server now supports inSync Share features. This support lets you access all features of inSync Share, after you have Edge Server configured in your inSync Private Cloud deployment.
All of the inSync Share features, such as, install and activate the inSync Client, back up and restore data by using inSync Client or inSync Web, launch inSync Web from inSync Client, create and share links with others, and so on are supported by Edge Server.
The advantages of configuring the Edge Server for inSync Share include:
For more information, see Set up inSync Edge Servers.
|SD (Secure Digital) card backups|| |
IT can now mandate SD card backups on Android based smartphones and tablets to protect against any loss or breach of endpoints.
For more information, see Mandate SD card backup on mobile devices.
|Outlook email backups using MAPI (Optimized for efficiency)|| |
inSync 5.5 adds the option to exclude Outlook data files (.PST and .OST) for email backups that utilize the MAPI interface thereby giving IT admins more options to save on bandwidth and storage usage.
For more information, see Include emails for backup on Windows.
|File Exclusion|| |
IT can exclude files from syncing across users and devices.
inSync administrators can now exclude certain files from being synchronized across all users' devices. This lets you control the sync process, such that only the required files are available across all devices.
For more information, see Exclude files from synchronizing across devices.
|Quick Start Guide Customization|| |
Administrators can provide a link to a custom Quick Start Guide for inSync Share end-users in their organization catering to their specific needs.
For more information, see Co-branding inSync.
|Auto-purge of inSync Share User-Deleted Content|| |
inSync 5.5 share now delivers the ability to auto-purge user deleted content with controls to set the frequency of deletion to efficiently manage storage.
For more information, see Automatically purge deleted content.
|Downloading Audit Trails|| |
inSync 5.5 now gives the option to download user audit trails (CSV or HTML format) to enable customers to import them into their own custom analytics tools for reporting, audit, and compliance purposes.
For more information, see Download user audit trail.
|Active Directory (AD) Mapping Enhancements|| |
|Integrated Mass Deployment (IMD) Enhancements|| |
|New icon for inSync Client||inSync Client now has a new icon:|
|Improved visual experience for inSync Client on HiDPI displays||inSync Client now runs on HiDPI (high density) displays. inSync Client user interface is now visually appealing under various scaling factors.|
|Enhanced data privacy and data integrity using inSync Client||inSync Client now supports TLS version 1.2 for enhanced data privacy and data integrity. This provides you with enhanced security for your data by preventing eavesdropping, tampering, or forgery.|
|Global folder exclusions||IT now has greater flexibility in what inSync backs up on end-user devices through the exclusion of specified folders, which is now available in the global exclusions user interface. For more information, see Configure the global exclude list.|
|New icon for shared folder and workspace|| |
To distinguish between a shared folder and an unshared folder, a new icon is available for the shared folder and workspace. Following are the icons:
|Removed overlay icon for Share updates||Overlay icon for Share update is now removed.|
Patch update is released to support new operating systems (OS) and address various issues related to High Availability and Persona Backup features. Following table lists the issues that were fixed as part of patch update.
|33309||Support for Windows 10 and Mac OS 10.11|
|33521||Mac Finder Sync Extension for inSync Share |
Seamless integration with Systems Finder plugin for Mac, that offers highly-functional context menu. For Apple's OS X El Capitan onwards, the Share options are available at the top level and not as sub menus.
The File Finder menu will appear as follows:
The Folder Finder menu will appear as follows:
|32112||During scheduled incremental backups, Persona Backup did not take place on inSync clients.|
|31462||In a high availability environment, Storage Details page was taking longer time to load than expected.|
|32293||In a high availability environment, addition of new data volume on a secondary storage failed, if there was an existing data volume on the same path on primary storage.|
|32316||User Rollout report displayed inconsistent Bytes Transferred value.|
|28499||Accessing content over inSync Web was taking longer than expected.|
You can download the inSync On-Premise 5.5 Patch Release binaries from the following download links:
Known issues and workarounds
The following table lists the known issues that exist in version 5.5.
|27644||inSync mobile app or inSync client users can add file or folder to a deleted folder. This error occurs because the user adds a file or folder into a deleted folder before the folder deletion request is processed.|
|30215||When a link to the Quick Start Guide contains non-ASCII characters, the link is configured successfully. However, the Quick Start Guide link is not updated at inSync client.|
|31247||If the inSync administrator attempts to access data of a deleted user from the user audit trail, an error is encountered.|
|31516||In a high availability policy, if the primary storage goes offline, the first scheduled backup on the secondary storage fails.|
|31611||The storage statistics do not appear updated even after 24-hours of post compaction.|
|26433||The email message count appears twice in Outlook if you lose network connectivity while restoring .PST file for MAPI.|
If a folder name contains a backslash (\) or a slash (/) as a separator, the inSync Client does not consider such folder as one entity. The inSync Client considers the folder name that appears after the separator as a separate folder and creates another folder with the same name inside the parent folder.
For example, if there is a folder name Jan/05. The inSync Client while backing up or restoring data, considers Jan/05 as Jan (parent folder) and 05 (subfolder) and creates 05 inside the Jan folder.
If a user tries to create a Share link for a file before the file is completely synced, an "Access Denied" screen appears.
Workaround: Ensure that the file is completely synced before creating the Share link for the file.
When you create a custom role to assign the Access data insights right, the Data Governance category does not appear on the Assign Rights window.
Workaround: Create the custom role, and then edit the custom role. The Data Governance category appears on the Assigned Rights window. For detailed instructions on how you can edit update the assigned rights, see Manage rights.
|31410||An error occurs while importing users from AD groups with special characters in their name. |
Workaround: Create and configure AD groups that do not have a special character in their name.
inSync Client installed on a Windows computer does not automatically adjust to the display when the display is changed to retina from non-retina or vice-versa.
Workaround: Relaunch the inSyncAgent process. inSync Client automatically adapts to the correct display mode.
|30197||When you log on to inSync Web as a guest user and set the language preference to any language other than English, the Download inSync Client link appears in English. Additionally, icons do not appear for the Shared Content, Workspaces, and Updates folders in the left navigation pane.|
|30064||After you move a workspace to a new location, no workspaces appear under the Workspaces folder in inSync Web. However, the workspaces appear in the All Contents folder.|
The following table lists the issues fixed in version 5.5.
|27786||When using a NAS storage that is accessible through an AD user, after upgrading the storage node from 5.3.1 to 5.4, the administrator needs to manually set the AD user permission for the config folder in order to start the storage node.|
|24189||Active Directory (AD) mapping does not work with an Integrated Mass Deployment (IMD) token for an AD that is configured on a global catalog (GC). |
Workaround: Instead of putting users from all the domains in a single universal group, create groups in each subdomain.
|28245||The inSync client Quick Start guide link opens the Quick Start Guide for an earlier version of inSync client. |
Workaround: View the inSync Client 5.4.1 Quick Start Guide.
|23903||Overlay icons appeared fine in the Icon view. However, they did not appear in the Column view, List view, or Cover Flow view for MAC OS X 10.10.|
|25676||Unable to backup thunderbird email on Ubuntu 13.04.|
|28435||The Watchdog service is working for RHEL 7 and CentOS 7.|
|26354||On Mozilla Firefox 29, if the Profile page had more than 12 profiles, administrators were unable to open a specific profile page. After refreshing the page, a blank Dashboard page appeared.|
|28428||inSync Cloud master services did not start automatically after restarting the server.|
|30657||inSync client fails to connect to inSync service if unicode character is present in the machine login name.|
|31172||inSyncClientGUI.log file size grows exponentially due to errors registered while fetching the .pst file paths, even if Outlook is not configured for backup.|
|31158 (31078)||inSyncClientGUI.log file size grows exponentially into GBs affecting performance. Truncate the inSyncClientGUI.log file if its size is more than 32 MB.|
|30509||The inSyncUSyncer process is consuming more RAM when the inSync client performs a MAPI backup. The inSync client completes the MAPI backup with errors.|
|30652||When users restart the Windows laptop, the inSync client fails to restart for users whose user name contain Unicode characters.|
|31025||Outlook error logs used to get logged in the ClientGUI logs even when Outlook was not configured for backup.|
|29807||inSync client 5.4 gave an error for libXcursor.so.1 library on Cent OS 7.|
|31304||Unable to configure proxy settings due to error while parsing Blue coat http proxy header.|
|29805||inSync generated Low User Space Available alert for disabled users.|
Tooltip description for adjusting CPU priority on inSync Client was not clear. The tooltip is updated and the following description appears now:
When the CPU priority is set to high, the OS allocates the necessary resources when the system is busy and maximum resources when the system is idle.
|30920||inSync Client upgrade pushed through inSync Admin console upgraded inSync Client to French version instead of English version.|
|29360||The inSyncMonitorMasterSvc service continued to run even after you stopped the inSyncMasterAllservice on Linux.|
|30458||I/O priority of inSync Client processes is now controlled based on the CPU priority set by the administrator or the user of the inSync Client.|
The revision numbers of the installers for inSync On-premise 5.5 edition are listed in the following table. The revision number is a part of the installer name. Use the revision number to ensure that you have the correct installer.
|inSync Master|| |
|inSync Storage Node|| |
|inSync client|| |
|inSync Edge Server|| |
Upgrade from earlier versions of inSync
If you are using inSync On-premise 5.4 or above, you can directly upgrade to inSync On-premise 5.5. If you are using any other version of inSync On-premise, you must first upgrade to inSync 5.4, and then upgrade to inSync 5.5.
Note: For upgrade assistance from the Enterprise or Professional editions to the Private Cloud edition, contact Druva Support.