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Druva Documentation

Release Details

New features and enhancements

The following table lists the new features and enhancements for inSync On-premise 5.5.

inSync plan update Free plan update to your inSync Private Cloud edition to better align our product capabilities with your business needs. For more information, click here.

Metadata Capture for Investigations and eDiscovery

inSync 5.5 collects and preserves recommended EDRM metadata attributes - creation date, date last saved, file size, file type, file path, data last accessed, file owner information and MD5 hash codes.

By enriching inSync’s existing metadata attributes, enterprises can better determine the origin, context, authenticity and distribution of electronic data across the organization and endpoints for internal investigations, compliance and legal admissibility purposes.

For more information, see Collection of EDRM metadata attributes.

Delegated Admin Roles and Granular Admin Rights

To help customers manage large inSync deployments and adhere to the many regional user data privacy standards, inSync 5.5 offers three new administrative roles of “Data Protection Officer”, “Help Desk Admin” and “View Only Admin”. Additionally, customers can now define and manage their own administrative roles from a set of granular administrative rights to suit their privacy policies.

For more information, see Create other administrators.

Edge Server support for inSync Share

Edge Server now supports inSync Share features. This support lets you access all features of inSync Share, after you have Edge Server configured in your inSync Private Cloud deployment.

All of the inSync Share features, such as, install and activate the inSync Client, back up and restore data by using inSync Client or inSync Web, launch inSync Web from inSync Client, create and share links with others, and so on are supported by Edge Server.

The advantages of configuring the Edge Server for inSync Share include:

  • Access to inSync functionalities, even if you are on a public network and do not have VPN access.
  • Access to inSync functionalities, even if you are on an enterprise private network that is on a geographically different site.

For more information, see Set up inSync Edge Servers.

SD (Secure Digital) card backups

IT can now mandate SD card backups on Android based smartphones and tablets to protect against any loss or breach of endpoints.

For more information, see Mandate SD card backup on mobile devices.

Outlook email backups using MAPI (Optimized for efficiency)

inSync 5.5 adds the option to exclude Outlook data files (.PST and .OST) for email backups that utilize the MAPI interface thereby giving IT admins more options to save on bandwidth and storage usage.

For more information, see Include emails for backup on Windows.

File Exclusion

IT can exclude files from syncing across users and devices.  

inSync administrators can now exclude certain files from being synchronized across all users' devices. This lets you control the sync process, such that only the required files are available across all devices.

For more information, see Exclude files from synchronizing across devices.

Quick Start Guide Customization

Administrators can provide a link to a custom Quick Start Guide for inSync Share end-users in their organization catering to their specific needs.

For more information, see Co-branding inSync.

Auto-purge of inSync Share User-Deleted Content

inSync 5.5 share now delivers the ability to auto-purge user deleted content with controls to set the frequency of deletion to efficiently manage storage.

For more information, see Automatically purge deleted content.

Downloading Audit Trails

inSync 5.5 now gives the option to download user audit trails (CSV or HTML format) to enable customers to import them into their own custom analytics tools for reporting, audit, and compliance purposes.

For more information, see Download user audit trail.

Active Directory (AD) Mapping Enhancements
  • Enhanced AD mapping creation user interface
    • Capability to filter users based on combination of Organizational Unit (OU) and AD group.
    • Capability to import users from primary groups.
  • Capability to manually synchronize the inSync user information
    Now, you can synchronize the inSync user information with your AD by manually triggering the sync process. This helps you keep the user information in inSync up-to-date with the latest information available in AD. For more information, see Synchronize inSync user details with your Active Directory.
  • Capability to activate users from nested AD groups.
Integrated Mass Deployment (IMD) Enhancements
  • Enhanced inSync Client activation process on the Windows operating system.
    inSync Client activation is now automatically triggered for all logged on users, as soon as the inSync Client is installed on the laptop. For more information, see ACTIVATION_CHECK parameter in Parameter details.
  • Enhanced replace device behavior
    If the same host name already exists (the same host name was already activated for your username in inSync at an earlier point in time), inSync replaces the old device with the new device automatically.
  • Improved IMD activation status reporting
    We have improved the IMD activation status reporting by logging the errors in the Windows Event log. This provides you the capability to view and troubleshoot the errors occurred during IMD of inSync Client.
  • Capability to activate only single user per device, for devices running on the Windows operating system.
  • Option to remove the inSync configuration during inSync Client uninstallation process. For more information, see CLEAR_CLIENT_CONFIGURATION parameter in Parameter details.
New icon for inSync Client inSync Client now has a new icon:
Improved visual experience for inSync Client on HiDPI displays inSync Client now runs on HiDPI (high density) displays. inSync Client user interface is now visually appealing under various scaling factors.
Enhanced data privacy and data integrity using inSync Client inSync Client now supports TLS version 1.2 for enhanced data privacy and data integrity. This provides you with enhanced security for your data by preventing eavesdropping, tampering, or forgery.
Global folder exclusions IT now has greater flexibility in what inSync backs up on end-user devices through the exclusion of specified folders, which is now available in the global exclusions user interface. For more information, see Configure the global exclude list.
New icon for shared folder and workspace

To distinguish between a shared folder and an unshared folder, a new icon is available for the shared folder and workspace. Following are the icons:

  • Shared folder and workspace on Windows OS: 
  • Shared folder and workspace on Mac OS: 
Removed overlay icon for Share updates Overlay icon for Share update is now removed.

Patch update

Patch update is released to support new operating systems (OS) and address various issues related to High Availability and Persona Backup features. Following table lists the issues that were fixed as part of patch update.

Fixed Issues Description
33309 Support for Windows 10 and Mac OS 10.11
33521 Mac Finder Sync Extension for inSync Share

Seamless integration with Systems Finder plugin for Mac, that offers highly-functional context menu. For Apple's OS X El Capitan onwards, the Share options are available at the top level and not as sub menus.

The File Finder menu will appear as follows:


The Folder Finder menu will appear as follows:


32112 During scheduled incremental backups, Persona Backup did not take place on inSync clients.
31462 In a high availability environment, Storage Details page was taking longer time to load than expected.
32293 In a high availability environment, addition of new data volume on a secondary storage failed, if there was an existing data volume on the same path on primary storage.
32316 User Rollout report displayed inconsistent Bytes Transferred value.
28499 Accessing content over inSync Web was taking longer than expected.

You can download the inSync On-Premise 5.5 Patch Release binaries from the following download links:

Known issues and workarounds

The following table lists the known issues that exist in version 5.5.

Issue Description
27644 inSync mobile app or inSync client users can add file or folder to a deleted folder. This error occurs because the user adds a file or folder into a deleted folder before the folder deletion request is processed.
30215 When a link to the Quick Start Guide contains non-ASCII characters, the link is configured successfully. However, the Quick Start Guide link is not updated at inSync client. 
31247 If the inSync administrator attempts to access data of a deleted user from the user audit trail, an error is encountered.
31516 In a high availability policy, if the primary storage goes offline, the first scheduled backup on the secondary storage fails.
31611 The storage statistics do not appear updated even after 24-hours of post compaction.
26433 The email message count appears twice in Outlook if you lose network connectivity while restoring .PST file for MAPI.

If a folder name contains a backslash (\) or a slash (/) as a separator, the inSync Client does not consider such folder as one entity. The inSync Client considers the folder name that appears after the separator as a separate folder and creates another folder with the same name inside the parent folder. 

For example, if there is a folder name Jan/05. The inSync Client while backing up or restoring data, considers Jan/05 as Jan (parent folder) and 05 (subfolder) and creates 05 inside the Jan folder.

22643  While browsing a restore point that has 50,000 or more files, a JavaScript Unspecified error appears on inSync Web. 

If a user tries to create a Share link for a file before the file is completely synced, an "Access Denied" screen appears.

Workaround: Ensure that the file is completely synced before creating the Share link for the file.  


When you create a custom role to assign the Access data insights right, the Data Governance category does not appear on the Assign Rights window.

Workaround: Create the custom role, and then edit the custom role. The Data Governance category appears on the Assigned Rights window. For detailed instructions on how you can edit update the assigned rights, see Manage rights

31410 An error occurs while importing users from AD groups with special characters in their name.
Workaround: Create and configure AD groups that do not have a special character in their name.

inSync Client installed on a Windows computer does not automatically adjust to the display when the display is changed to retina from non-retina or vice-versa.

Workaround: Relaunch the inSyncAgent process. inSync Client automatically adapts to the correct display mode.

30197 When you log on to inSync Web as a guest user and set the language preference to any language other than English, the Download inSync Client link appears in English. Additionally, icons do not appear for the Shared Content, Workspaces, and Updates folders in the left navigation pane.
30064 After you move a workspace to a new location, no workspaces appear under the Workspaces folder in inSync Web. However, the workspaces appear in the All Contents folder.

Fixed issues

The following table lists the issues fixed in version 5.5.

Issue Description
27786 When using a NAS storage that is accessible through an AD user, after upgrading the storage node from 5.3.1 to 5.4, the administrator needs to manually set the AD user permission for the config folder in order to start the storage node.
24189 Active Directory (AD) mapping does not work with an Integrated Mass Deployment (IMD) token for an AD that is configured on a global catalog (GC).
Workaround: Instead of putting users from all the domains in a single universal group, create groups in each subdomain.
28245 The inSync client Quick Start guide link opens the Quick Start Guide for an earlier version of inSync client.
Workaround: View the inSync Client 5.4.1 Quick Start Guide.
23903 Overlay icons appeared fine in the Icon view. However, they did not appear in the Column view, List view, or Cover Flow view for MAC OS X 10.10.
25676 Unable to backup thunderbird email on Ubuntu 13.04.
28435 The Watchdog service is working for RHEL 7 and CentOS 7.
26354 On Mozilla Firefox 29, if the Profile page had more than 12 profiles, administrators were unable to open a specific profile page. After refreshing the page, a blank Dashboard page appeared.
28428 inSync Cloud master services did not start automatically after restarting the server.
30657 inSync client fails to connect to inSync service if unicode character is present in the machine login name.
31172 inSyncClientGUI.log file size grows exponentially due to errors registered while fetching the .pst file paths, even if Outlook is not configured for backup.
31158 (31078) inSyncClientGUI.log file size grows exponentially into GBs affecting performance. Truncate the inSyncClientGUI.log file if its size is more than 32 MB.
30509 The inSyncUSyncer process is consuming more RAM when the inSync client performs a MAPI backup. The inSync client completes the MAPI backup with errors.
30652 When users restart the Windows laptop, the inSync client fails to restart for users whose user name contain Unicode characters.
31025 Outlook error logs used to get logged in the ClientGUI logs even when Outlook was not configured for backup.
29807 inSync client 5.4 gave an error for library on Cent OS 7.
31304 Unable to configure proxy settings due to error while parsing Blue coat http proxy header.
29805 inSync generated Low User Space Available alert for disabled users.

Tooltip description for adjusting CPU priority on inSync Client was not clear. The tooltip is updated and the following description appears now:

When the CPU priority is set to high, the OS allocates the necessary resources when the system is busy and maximum resources when the system is idle.

30920 inSync Client upgrade pushed through inSync Admin console upgraded inSync Client to French version instead of English version.
29360 The inSyncMonitorMasterSvc service continued to run even after you stopped the inSyncMasterAllservice on Linux.
30458 I/O priority of inSync Client processes is now controlled based on the CPU priority set by the administrator or the user of the inSync Client.

Revision information

The revision numbers of the installers for inSync On-premise 5.5 edition are listed in the following table. The revision number is a part of the installer name. Use the revision number to ensure that you have the correct installer.

Product Revision
inSync Master 
  • Windows: r37524
  • Linux: r37669
inSync Storage Node
  • Windows: r35808
  • Linux: r35806
inSync client
  • Windows: r37524
  • Linux: r33966
  • Mac: r37523
inSync Edge Server
  • Windows: r33987
  • ​Linux: r33966

Upgrade from earlier versions of inSync

If you are using inSync On-premise 5.4 or above, you can directly upgrade to inSync On-premise 5.5. If you are using any other version of inSync On-premise, you must first upgrade to inSync 5.4, and then upgrade to inSync 5.5.

Note: For upgrade assistance from the Enterprise or Professional editions to the Private Cloud edition, contact Druva Support
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