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Druva Documentation

Troubleshoot legal hold issues when using network mapped drives

inSync On-premise 5.4 Administrator Guide
On-premise Editions: File:/tick.png Private Cloud File:/tick.png Enterprise File:/tick.png Professional

Issue: Cannot map network drive

Background

If you have a problem mapping a network drive, you may see an error message, The network name not found.

Recommended solution

Ensure that WebClient service is running on your laptop.

To verify WebClient service is running

  1. Open Services.
  2. In the Services window, navigate to WebClient.
  3. If the service is not running, right-click WebClient, and then click Start.

For information on accessing WebDAV by using a mapped network drive, see Access legal hold data using WebDAV.

Issue: Server not found

Background

If you have a problem connecting to the WebDAV server, you may see an error message, Server Not Found.

Recommended solution

You can reset the ServerNotFoundCacheLifeTimeInSec parameter to 0.

To reset the value of the parameter to 0

  1. Open Registry Editor.
  2. In the Registry Editor, go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters
  3. Right-click ServerNotFoundCacheLifeTimeInSec parameter, and then click Modify. The Edit DWORD dialog box appears.
  4. Under the Base area, click Decimal.
  5. In the Value data box, type 0.
  6. Click OK.

For information on accessing WebDAV by using a mapped network drive, see Access legal hold data using WebDAV.

Issue: Cannot download more than 50 MB when using a mapped network drive

Background

When you access the WebDAV server by using a mapped network drive, you cannot download files or folders that are more than 50 MB. Windows explorer limits the file download size to 50 MB on the integrated WebDAV client on Windows. inSync has no limitation on the file download size.

Recommended solution

You can increase the default size limitation of the inbuilt web client to 4 GB. However, you cannot download files or folders that are more than 4 GB.

To increase the size limit of the inbuilt web client to 4 GB

  1. Open Registry Editor.
  2. In the Registry Editor, go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters
  3. Right-click FileSizeLimitInBytes parameter, and then click Modify. The Edit DWORD dialog box appears.
  4. Under the Base area, click Decimal.
  5. In the Value data box, type 4294967295.
  6. Click OK.

For information on accessing WebDAV by using a mapped network drive, see Access legal hold data using WebDAV.

Issue: Cannot view files and folders in the backup folder when using a mapped network drive

Background

After the WebDAV authentication, the legal hold policy folders appear. The default timeout period for a WebDAV request to list all files in the legal hold folder is 30 seconds. If the WebDAV request does not complete in 30 seconds, no files or folders appear in the legal hold folder.

For information on accessing WebDAV by using a mapped network drive, see Access legal hold data using WebDAV.

Recommended solution

You can increase the timeout limit. We recommend that you update this value to not more than 300 seconds.

In the Registry Editor, you can update one or all the following parameters:

  • InternetServerTimeoutInSec
  • LocalServerTimeoutInSec
  • SendReceiveTimeoutInSec

To increase the timeout limit

  1. Open Registry Editor.
  2. In the Registry Editor, go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters
  3. Right-click the parameter and then click Modify. The Edit DWORD dialog box appears.
  4. Under the Base area, click Decimal.
  5. In the Value data box, type the new value.
  6. Click OK.
Note: After you update any of these settings, restart the WebClient service.
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