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Druva Documentation

Upgrade the inSync Client

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Overview

This topic explains how you can upgrade the inSync Client to the latest version. 

Upgrade to the latest versions on macOS is supported from version 6.5.x,  as specified in the upgrade matrix.

Auto-upgrade the inSync Client

Your administrator can configure the inSync Server to upgrade the inSync Client automatically on your laptop.

  • If your administrator has enabled show Druva icon in the system tray for you, the inSync Client icon disappears from your system tray during the upgrade and reappears after the upgrade is complete.
  • If your administrator has enabled desktop notifications for you, the inSync Launched message appears after the inSync Client upgrade is complete.

Note: If the inSync Client fails to upgrade, then it will auto-roll back to the previous Client version without affecting or losing the user’s login information. The rollback also ensures that no user data is lost and backup operations are not disrupted.

Manually upgrade the inSync Client 

The following table lists how you can upgrade the inSync Client during the inSync Client upgrade on Windows and Mac laptops.

Operating System Upgrade Instructions

Windows

Install the latest inSync Client  on top of your existing inSync Client version.

For more information, see Install and activate the inSync Client.

NOTE: If your device is running on inSync Client version 5.7 or older, please upgrade to inSync Client v6.5.0 or later to further upgrade to the latest client version. 

Mac

Prerequisite: Ensure the current inSync Client version on your laptop is 7.2.x.

Install the latest client over the existing 6.5.x version. 

For more information, see Install and activate the inSync Client.

NOTE: If your device is running on inSync Client version 5.7 or older, please upgrade to inSync Client v6.5.0 or later to further upgrade to the latest client version. 

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