Installation aborted during inSync Client upgrade to v6.6.0 on Windows
Overview
This article provides the resolution for the below-listed messages that appear while manually upgrading inSync Client to 6.6.0 and later versions.
- Upgrade inSync Client to v6.5.1 before upgrading to latest version.
- Older inSync Client Configuration files detected. Install inSync Client v6.5.1 first and then upgrade to inSync Client v6.6.0. Install inSync Client v6.5.1 first and then upgrade to inSync Client v6.6.0.
Resolution
The message-specific resolution is provided below.
Upgrade inSync Client to v6.5.1 before upgrading to latest version
This message appears when your device is currently running the inSync Client version below 6.5.0, and you try to upgrade the client directly to the latest version. See the upgrade matrix for the recommended upgrade path.
Resolution:
inSync Client resumes regular backups after the upgrade is complete.
Older inSync Client Configuration files detected
This message appears when the installer detects configuration files of a client with a version older than 6.5.0. The installation is aborted due to compatibility issues with the old configuration files.
Resolution:
inSync Client resumes regular backups after the installation is complete.