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Release details of previous inSync Clients

This topic contains information about the release details of previous inSync Client releases. Click the required release version to expand and see the release details. 

Release details of inSync Client 5.5

The following table lists the new features and enhancements for inSync Cloud 5.5.

Metadata Capture for Investigations and eDiscovery

inSync 5.5 collects and preserves recommended EDRM metadata attributes - creation date, date last saved, file size, file type, file path, data last accessed, file owner information and MD5 hash codes.

By enriching inSync’s existing metadata attributes, enterprises can better determine the origin, context, authenticity and distribution of electronic data across the organization and endpoints for internal investigations, compliance and legal admissibility purposes.

For more information, see Collection of EDRM metadata attributes.

Delegated Admin Roles and Granular Admin Rights

To help customers manage large inSync deployments and adhere to the many regional user data privacy standards, inSync 5.5 offers three new administrative roles of “Data Protection Officer”, “Help Desk Admin” and “View Only Admin”. Additionally, customers can now define and manage their own administrative roles from a set of granular administrative rights to suit their privacy policies.

For more information, see Create other administrators.

SD (Secure Digital) card backups

IT can now mandate SD card backups on Android based smartphones and tablets to protect against any loss or breach of endpoints.

For more information, see Mandate SD card backup on mobile devices.

Outlook email backups using MAPI (Optimized for efficiency)

inSync 5.5 adds the option to exclude Outlook data files (.PST and .OST) for email backups that utilize the MAPI interface thereby giving IT admins more options to save on bandwidth and storage usage.

For more information, see Include emails for backup on Windows.

File Exclusion

IT can exclude files from syncing across users and devices.  

inSync administrators can now exclude certain files from being synchronized across all users' devices. This lets you control the sync process, such that only the required files are available across all devices.

For more information, see Exclude files from synchronizing across devices.

Quick Start Guide Customization

Administrators can provide a link to a custom Quick Start Guide for inSync Share end-users in their organization catering to their specific needs.

For more information, see Co-branding inSync.

Auto-purge of inSync Share User-Deleted Content

inSync 5.5 share now delivers the ability to auto-purge user deleted content with controls to set the frequency of deletion to efficiently manage storage.

For more information, see Automatically purge deleted content.

Downloading Audit Trails

inSync 5.5 now gives the option to download user audit trails (CSV or HTML format) to enable customers to import them into their own custom analytics tools for reporting, audit, and compliance purposes.

For more information, see Download user audit trail.

Active Directory (AD) Mapping
  • Enhanced AD mapping creation user interface
    • Capability to filter users based on combination of Organizational Unit (OU) and AD group.
    • Capability to import users from primary groups.
  • Capability to manually synchronize the inSync user information
    Now, you can synchronize the inSync user information with your AD by manually triggering the sync process. This helps you keep the user information in inSync up-to-date with the latest information available in AD. For more information, see Synchronize inSync user details with your Active Directory.
  • Capability to activate users from nested AD groups.
Integrated Mass Deployment (IMD) Enhancements
  • Enhanced inSync Client activation process on the Windows operating system.
    inSync Client activation is now automatically triggered for all logged on users, as soon as the inSync Client is installed on the laptop. For more information, see ACTIVATION_CHECK parameter in Parameter details.
  • Enhanced replace device behavior
    If the same host name already exists (the same host name was already activated for your username in inSync at an earlier point in time), inSync replaces the old device with the new device automatically.
  • Improved IMD activation status reporting
    We have improved the IMD activation status reporting by logging the errors in the Windows Event log. This provides you the capability to view and troubleshoot the errors occurred during IMD of inSync Client.
  • Capability to activate only single user per device, for devices running on the Windows operating system.
  • Option to remove the inSync configuration during inSync Client uninstallation process. For more information, see CLEAR_CLIENT_CONFIGURATION parameter in Parameter details.
New icon for inSync Client inSync Client now has a new icon:
Improved visual experience for inSync Client on HiDPI displays inSync Client now runs on HiDPI (high density) displays. inSync Client user interface is now visually appealing under various scaling factors.
Enhanced data privacy and data integrity using inSync Client inSync Client now supports TLS version 1.2 for enhanced data privacy and data integrity. This provides you with enhanced security for your data by preventing eavesdropping, tampering, or forgery.
New icon for shared folder and workspace

To distinguish between a shared folder and an unshared folder, a new icon is available for the shared folder and workspace. Following are the icons:

  • Shared folder and workspace on Windows OS: 
  • Shared folder and workspace on Mac OS: 
Removed overlay icon for Share updates Overlay icon for Share update is now removed.
Release details of inSync Client 5.4.2

The following table lists the new features and enhancements for inSync Cloud 5.4.2.

Single Firewall Port Support: 443

To ensure even greater security and firewall management, inSync 5.4.2 now directs all communication traffic through a single port (SSL/443) for Backup, Restore, Sync, and Share, reducing the number of required firewall ports for deployment. You can also continue to use port 80/6061, if you prefer to use your earlier port configuration.

For more information, see Network ports.

Global Folder Exclusion

IT now has greater flexibility in what inSync backs up on end-user devices through the exclusion of specified folders, which is now available in the global exclusions user interface. You can create a global exclusion list for file types and folders that you want to exclude from inSync backups. The inSync client excludes the files types that you specify in the global exclude list irrespective of the filters set at the folder level by the inSync administrator or the user.

For more information, see Configure the global exclude list.

Global Language Support

inSync is now qualified and released in Japanese. Translations cover the end-user inSync client interface, inSync Web interface, and documentation. With the addition of multilingual support, you can install the inSync client in Japanese, German, and French languages in addition to the default English language. You can now view and manage the inSync Web portal, and start accessing your inSync account to restore and share data in your preferred language.

For more information on the inSync Client, see Install the inSync client.

For more information on the inSync Web, see About language support for inSync Web.

Greater Control Over AD Server Credentials

We have enhanced the Active Directory (AD) registration process to let administrators save the AD Server credentials on the AD Connector. These AD Server credentials, which have read-only permissions to your AD Server, are stored in an encrypted format in the inSyncADConnector.cfg file. inSync Master requires read-only access to your AD so that it can fetch the user details that it requires from your AD. inSync does not fetch user credentials. inSync fetches only user details, such as email, name, department, country code, logon name. If you want to save the AD Server (read-only) credentials on the Cloud instead of saving it on the AD Connector, you can disable this functionality by contacting Druva Support.

For more information, see Register your Active Directory.

Proxy Support for inSync CloudCache Server

The inSync CloudCache Server can now connect to the Cloud Master and Cloud Storage through a proxy server. If your organization is using a proxy server, you can add the proxy server details to the inSync CloudCache Server configuration file. We support HTTP, SOCKS4, and SOCKS5 proxy types.SOCKS5 proxy types.

For more information, see Add, install, and register inSync CloudCache Server.

Improved End-user Experience on Mac

Earlier, when users would switch to the full-screen view when a backup was in progress, backup operations would automatically pause. We have enhanced the way we handle the full-screen view by allowing users to configure how they want the inSync client to perform in full-screen view. When users enable this functionality, the inSync client automatically pauses backup operations in full-screen view. When users disable this feature, the inSync client continues backup operations in full-screen view.

For more information, see Update backup interval and system resources.

Known issues and workarounds

The following table lists the known issues that exist in version 5.4.2.

Issue Description
30283 When a user shares a workspace or a folder name that contains a non-ASCII character, the workspace or folder is shared with the collaborators. However, the notification email is not sent to the collaborators.


The Restore Activity report displays incorrect information about the web restore activity, with the number of files as 0. This issue occurs when you access WebDAV and download a file from the user's backed up data.
25676 Unable to back up thunderbird email on Ubuntu 13.04.

For an AD that is configured on a global catalog (GC), Active Directory (AD) mapping does not work with an Integrated Mass Deployment (IMD) token.

Workaround: Instead of putting users from all the domains in a single universal group, create groups in each subdomain.

22643 While browsing a restore point that has 50,000 files, the JavaScript error "Unspecified error" appears on inSync Web. 

If a user tries to create a Share link for a file that is not completely synced, the "Access Denied" error appears.  

Workaround: Ensure that the file is completely synced before creating the Share link for the file. A message is displayed on inSync Web when the sync operation is completed. You can then proceed towards creating a Share link for the file.


When you log on to inSync Web as a guest user and set the language preference to any language other than English, the Download inSync Client link appears in English. Additionally, icons do not appear for the Shared Content, Workspaces, and Updates folders in the left navigation pane.


After you move a workspace to a new location, no workspaces appear under the Workspaces folder in inSync Web. However, the workspaces appear in the All Contents folder.


After you log on to inSync Web using Internet Explorer 8 and set the language preference to any language other than English, the modified time on the Updates page and the My Devices page still appears in English. Additionally, you encounter an error when you attempt to upload a file by using inSync Web.


When you log on to inSync Web as a guest user with view permissions, the Delete option appears for any selected file. However, an error message appears when you attempt to delete the file.


When you log on to inSync Web and set the language preference to Japanese, the following incorrect error message appears in English after you permanently delete a file and then search for the deleted file:

All Items Successfully Purged


When you log on to inSync Web as a guest user and set the language preference to any language other than English, the string appears in English after you add more than 10 collaborators to a folder. 


If backups are restricted over data cards, when users use both data card and enterprise network connection simultaneously for a backup and sync operation, the backup and sync operation fails.
Workaround: Disconnect the data card and start the backup operation again.

30184 When an inSync administrator restores data for a user who is disabled in inSync, an incorrect error message “サーバと接続することができません。” appears on the Japanese inSync client.
29860 The tooltip for snapshots in the Druva inSync Restore window appears in English instead of the language in which users have installed the inSync client. For example, if users have installed the inSync client in Japanese, in the Druva inSync Restore window, the tooltip for snapshots appears in English.

When users uninstall the inSync client for Japanese, the Repair or Uninstall window appears in English.

29124 When users uninstall the inSync client from their laptops and choose not to retain inSync settings for future use, the Uninstalling Druva inSync 5.4.2 message appears in English.

Fixed issues

The following table lists the issues fixed in version 5.4.2.

Issue Description
23903 Overlay icons appear fine in the Icon view. However, they do not appear in the Column view, List view, or Cover Flow view for MAC OS X 10.10.
29972 On Windows laptops, if the folder configured for backup is a drive, the incremental backup operations fail with one of the following error messages:
  • 5 - Access is denied.
  • 32 - The process cannot access the file because it is being used by another process.
29015 Even when users did not start the inSync client on their Mac laptops, the Druva inSync icon appeared on the dock.

The inSync client Quick Start guide link opened the Quick Start guide for an earlier version of the inSync client.

Revision information

The revision numbers of the installers for inSync Cloud 5.4.2 are listed in the following table. The revision number is a part of the installer name. Use the revision number to ensure that you have the correct installer.

Product Revision
inSync client
  • Windows: r31693
  • Mac: r31790
inSync AD Connector
  • Windows: r31693
inSync CloudCache Server
  • Windows: r31749
Release details of inSync Client 5.4.1

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Release details of inSync Client 5.4

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Release details of inSync Client 5.3.1

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