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Druva Documentation

Download data using the inSync Web

Overview 

Download helps you to gain access to files in case of accidental deletion, or when you want to access a particular file from a device not owned by you. When you download a file, the file is saved with its original name and extension.

  • On the Windows and Linux laptops, the folder is saved as <inSyncRestoreData_name>.zip.
  • On the Mac laptops, the folder is saved as <inSyncRestoreData_name>.tar or <inSyncRestoreData_name>.tar.gz.

For download, you can use Search to easily find particular files and then download the selected files. Following is the file naming convention of any file that you download from the search results:

SearchResults-<Date stamp>, <Time stamp>.<file extension of the compressed file format>

If your administrator has configured the 'Recoverable Items' folder for backup, you can restore deleted emails, contacts, and calendar items. This enables you to download or restore data caused by accidental or malicious deletion. The 'Recoverable Items' folder is listed just as any other folder backed up by inSync in the Restore window.

Download data from devices

Procedure

  1. Open inSync Web.
  2. On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
  3. From the list of data sources on the left panel, select the device from which you want to download data. Alternatively, you use Search to search for files that you want to download.  
  4. In the Snapshots list, click the snapshot from which you want to download data. Alternatively, you can use Search to search for files that you want to download.
  5. Select the files or folders that you want to download, and then click the Download Selected button. 

    inSyncWeb.png
  6. Save the file or folder to the desired location.
  7. inSync downloads selected the files and folders in .zip format.

Download Office 365 data

Download OneDrive data 

  1. Open inSync Web.
  2. On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
  3. From the list of data sources on the left panel, select OneDrive.
  4. In the Snapshots list, click the snapshot from which you want to download data. Alternatively, you can use Search to search for files that you want to download.
  5. Select the files or folders that you want to download, and then click the Download Selected button.
  6. inSync downloads the selected files and folders in .zip format.

Download Exchange Online data

Procedure to download Emails 

  1. Open the inSync Web.
  2. On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
  3. From the list of data sources on the left panel, select Exchange Online.
  4. In the Snapshots list, click the snapshot from which you want to download data.
  5. Do one of the following:
    • To download the entire mailbox, for Mails click Download.
      download_mailbox.png
    • To download individual mailbox folders or individual emails, click Mails and browse the mailbox and select the mailbox folders or emails that you want to download and click Download. Click the Email Details icon to view the email details like sender, receiver, attachments and so on. All email attachments are downloaded along with the email. To download individual attachments, click the attachments icon, and then from the Attachments dialog box, click Download Attachment icon for the attachment that you want to download. 
      email details icon in inSync web.png
      The table lists the file name conventions that inSync uses for email downloads. 
      Type Filename 
      Entire mailbox, Mailbox folder <username>.zip
      Individual email <email subject>.eml

Procedure to download Contacts

  1. Open the inSync Web.
  2. On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
  3. From the list of data sources on the left panel, select Exchange Online.
  4. In the Snapshots list, click the snapshot from which you want to download data.
  5. Do one of the following:
    • To download all contacts, for Contacts click Download.  
    • To download a contact group or an individual contact, click Contacts and browse the contact or contact group that you want to download and click Download
      The table lists the file name conventions that inSync uses for contacts downloads.
      Type Filename 
      All contacts, Contact group <username>.zip
      Individual contact <contact name>.vcf

Procedure to download Calendar

  1. Open the inSync Web.
  2. On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
  3. From the list of data sources on the left panel, select Exchange Online.
  4. In the Snapshots list, click the snapshot from which you want to download data.
  5. Do one of the following:
    • To download the entire calendar, for Calendar click Download.  
    • To download an individual calendar, click Calendar and browse the calendar that you want to download and click Download
      The table lists the file name conventions that inSync uses for calendar downloads.  
      Type Filename
      Entire calendar, Individual calendar <username>.zip

Procedure to download Notes

  1. Open the inSync Web.
  2. On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
  3. From the list of data sources on the left panel, select Exchange Online.
  4. In the Snapshots list, click the snapshot from which you want to download data.
  5. To download notes, select Mails > Notes.
  6. Do one of the following:
    • To download the entire notes folder, select Notes and click Download. 
    • To download an individual note, click Notes. Browse and select the required note that you want to download and click Download.  
  7. Click Ok. The table lists the file name conventions that inSync uses for notes downloads.
    Type Filename 
    Entire notes folder, Individual note <username>.zip

Procedure to download Tasks

  1. Open the inSync Web.
  2. On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
  3. From the list of data sources, click Exchange Online.
  4. In the Snapshots list, click the snapshot from which you want to download data.
  5. Do one of the following:
    • To download an individual or multiple task folders, select Tasks and click Download. ​​​​​​
  6. Click Ok. The table lists the file name conventions that inSync uses for tasks downloads.
    Type Filename 
    Entire tasks folder, Individual task <username>.zip

Download Google Workspace data

Download Google Drive data 

  1. Open inSync Web.
  2. On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
  3. From the list of data sources on the left panel, select Google Drive.
  4. In the Snapshots list, click the snapshot from which you want to download data.
  5. Select the files or folders that you want to download, and then click the Download Selected button. Alternatively, you can use Search to search for files that you want to download.
  6. inSync downloads the selected files and folders in .zip format.

Download Gmail data

Procedure to download Emails 

  1. Open the inSync Web.
  2. On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
  3. From the list of data sources on the left panel, select Gmail.
  4. In the Snapshots list, click the snapshot from which you want to download data.
  5. Do one of the following:
    • To download the entire mailbox, for Mails click Download.

      gmailMails.png
    • To download individual mailbox folders or individual emails, click Mails and browse the mailbox and select the mailbox folders or emails that you want to download and click Download. Click the Email Details icon to view the email details like sender, receiver, attachments and so on. All email attachments are downloaded along with the email. To download individual attachments, click the attachments icon, and then from the Attachments dialog box, click Download Attachment icon for the attachment that you want to download. 

      email details icon in inSync web.png
      The table lists the file name conventions that inSync uses for email downloads. 
      Type Filename 
      Entire mailbox, Mailbox folder <username>.zip
      Individual email <email subject>.eml

Procedure to download Contacts

  1. Open the inSync Web.
  2. On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
  3. From the list of data sources on the left panel, select Gmail.
  4. In the Snapshots list, click the snapshot from which you want to download data.
  5. Do one of the following:
    • To download all contacts, for Contacts click Download.  
    • To download a contact group or an individual contact, click Contacts and browse the contact or contact group that you want to download and click Download
      The table lists the file name conventions that inSync uses for contacts downloads.
      Type Filename 
      All contacts, Contact group <username>.zip
      Individual contact <contact name>.vcf

Procedure to download Calendar

  1. Open the inSync Web.
  2. On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
  3. From the list of data sources on the left panel, select Gmail.
  4. In the Snapshots list, click the snapshot from which you want to download data.
  5. Do one of the following:
    • To download the entire calendar, for Calendar click Download.  
    • To download an individual calendar, click Calendar and browse the calendar that you want to download and click Download
      The table lists the file name conventions that inSync uses for calendar downloads.  
      Type Filename
      Entire calendar, Individual calendar <username>.zip