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Druva Documentation

Configure proxy settings during the inSync Client activation

During inSync activation, if the inSync Client has to communicate with the inSync Server through a proxy server, you are prompted to provide the proxy server details to the inSync Client. You can configure the inSync Client for the proxy details by using one of the following methods:

  • You can leverage the system proxy server settings used by the web browser on your device. The inSync Client can use the same IP address and port number configured for the proxy server. On Windows and Mac, the inSync Client can also reuse proxy settings if you select automatic configuration scripts for your browser. The inSync Client uses SOCKS4, SOCKS5, and PROXY servers for authentication.
  • You can manually enter the IP address or FQDN and port number of the proxy server on the inSync Client. If your proxy server requires a unique username and password for authentication and the proxy server is using Kerberos protocol for authentication, you must provide the FQDN of the proxy server.
  • You can upload a PAC file or provide its WPAD URL to the inSync Client.
  • You can choose to detect proxy settings automatically. inSync Client automatically searches for the PAC file location based on the WPAD protocol. Alternatively, you can also choose the DHCP (252 option) to allow inSync to detect the proxy settings automatically.

The inSync Client supports both authenticated and unauthenticated access to a proxy server:

  • If your proxy server requires a unique username and password for authentication, you can enter these credentials details on the inSync Client.
  • If your organization uses your Active Directory credentials for authentication at the proxy server, the inSync Client automatically facilitates it.

Before you begin

Before you configure the proxy details, contact the administrator for your proxy server information:

  • Proxy server details. You might need the IP address and port number of the proxy server, or the PAC file, or the WPAD URL of the PAC file.
  • Authentication details for the proxy server.
  • Proxy type. inSync supports SOCKS4, SOCKS5, and  HTTP.

Activate the inSync Client on your device

Configure proxy settings for the inSync Client

Procedure

  1. Start the inSync Client.
  2. On the navigation pane, click Settings.
  3. Click the Network tab.
  4. Click Open Proxy Settings...
    Configure_proxy_settings2.png
  5. Select the Enable Proxy Settings checkbox to configure the proxy settings.
  6. If you want to use system proxy settings, see Configure proxy using system proxy settings.
    If you want to use proxy server details, see Configure proxy using proxy server details.
    If you want to use PAC file, see Configure proxy settings using PAC file.
    If you want to use PAC file URL, see Configure proxy settings using PAC file URL.
    If you want inSync Client to automatically detect proxy settings, see Configure automatic detection of proxy.
  7. Click Save.

Configure proxy using system proxy settings

To configure proxy using system proxy settings

  1. Start the inSync Client.
  2. On the navigation pane, click Settings.
  3. Click the Network tab.
  4. Click Open Proxy Settings.
  5. Select the Enable Proxy Settings checkbox to configure the proxy settings.
  6. In the Configure Proxy Server Using list, click System Proxy Settings.
    Proxy_system settings1.png
  7. If the inSync Client requires authentication, select the Requires Authentication checkbox. Do not select this checkbox if authentication is not required or if authentication is through your AD credentials.
    • In case of devices connected to AD domain, inSync Client uses the Kerberos or NTLM authentication to validate and connect to inSync Cloud using the proxy. Leave the Username and Password field blank.
    • In case of devices that are not part of an AD domain, inSync user must type their Username and Password. inSync does not support Kerberos or NTLM authentication in case of non-AD devices.
    • NTLM authentication does not work on macOS when using SOCKS5 and HTTP proxy types.
    • NTLM authentication works on Windows OS when using HTTP proxy type.
  8. In the Username box, enter the proxy username.
  9. In the Password box, enter the proxy password.
  10. Click Save.

Configure proxy using proxy server details

To configure proxy using system proxy settings

  1. Start the inSync Client.
  2. On the navigation pane, click Settings.
  3. Click the Network tab.
  4. Click Open Proxy Settings...
  5. Select the Enable Proxy Settings checkbox to configure the proxy settings.
  6. In the Configure Proxy Server Using list, click Proxy Server Details.
    Proxy_settings_RN_server_.png
  7. In the Proxy Server IP Address box, enter the IP address for the proxy server.
  8. In the Port box, enter the port number for the proxy server.
  9. In the Proxy Type list, click the proxy type that your organization is using.
  10. If the inSync Client requires authentication, select the Requires Authentication checkbox. Do not select this checkbox if authentication is not required or if authentication is through your AD credentials.
     
    • In case of devices connected to AD domain, inSync Client uses the Kerberos or NTLM authentication to validate and connect to inSync Cloud using the proxy. Leave the Username and Password field blank.
    • In case of devices that are not part of an AD domain, inSync user must type their Username and Password. inSync does not support Kerberos or NTLM authentication in case of non-AD devices.
    • NTLM authentication does not work on macOS when using SOCKS5 and HTTP proxy types.
    • NTLM authentication works on Windows OS when using HTTP proxy type.
  11. In the Username box, enter the proxy username.
  12. In the Password box, enter the proxy password.
  13. Click Save.

Configure proxy settings using PAC file

  1. Start the inSync Client.
  2. On the navigation pane, click Settings.
  3. Click the Network tab.
  4. Click Open Proxy Settings...
  5. Select the Enable Proxy Settings checkbox to configure the proxy settings.
  6. In the Configure Proxy Server Using list, click Configuration File.
    Proxy settings_RN_PAC_config file .png
  7. If the PAC file is available on your device, click Choose file to select the file.
  8. In the Proxy Type list, select the proxy type that your organization is using.
  9. If the inSync Client requires authentication, select the Requires Authentication checkbox. Do not select this checkbox if authentication is not required or if authentication is through your AD credentials.
    • In case of devices connected to AD domain, inSync Client uses the Kerberos or NTLM authentication to validate and connect to inSync Cloud using the proxy. Leave the Username and Password field blank.
    • In case of devices that are not part of an AD domain, inSync user must type their Username and Password. inSync does not support Kerberos or NTLM authentication in case of non-AD devices.
    • NTLM authentication does not work on macOS when using SOCKS5 and HTTP proxy types.
    • NTLM authentication works on Windows OS when using HTTP proxy type.
  10. In the Username box, enter the proxy username.
  11. In the Password box, enter the proxy password.
  12. Click Save.

Configure proxy settings using PAC file URL

  1. Start the inSync Client.
  2. On the navigation pane, click Settings.
  3. Click the Network tab.
  4. Click Open Proxy Settings...
  5. Select the Enable Proxy Settings checkbox to configure the proxy settings.
  6. In the Configure Proxy Server Using list, click Configuration File URL.
    Proxy settings_RN_PAC_config .png
  7. If the PAC file is available on a WPAD URL, in the WPAD / PAC file URL, enter the URL in the text box.
  8. In the Proxy Type list, select the proxy type that your organization is using.
  9. If the inSync Client requires authentication, select the Requires Authentication checkbox. Do not select this checkbox if authentication is not required or if authentication is through your AD credentials.
  10. In the Username box, enter the proxy username.
  11. In the Password box, enter the proxy password.
  12. Click Save.

Configure automatic detection of proxy

To configure proxy using automatic detection of proxy settings

  1. Start the inSync Client.
  2. On the navigation pane, click Settings.
  3. Click the Network tab.
  4. Click Open Proxy Settings...
  5. Select the Enable Proxy Settings checkbox to configure the proxy settings.
  6. In the Configure Proxy Server Using list, click Automatically Detect Settings. 
    Proxy1.png
  7. In the Proxy Type list, click the proxy type that your organization is using.

    inSync by default detects the proxy settings using the DNS. 

  8. Alternatively, select the Detect using DHCP (252 option) checkbox to allow inSync to detect the proxy settings using DHCP. 
    DHCP.png
  9. If the inSync Client requires authentication, select the Requires Authentication checkbox. Do not select this checkbox if authentication is not required.
    • In case of devices connected to AD domain, inSync Client uses the Kerberos or NTLM authentication to validate and connect to inSync Cloud using the proxy. Leave the Username and Password field blank.
    • In case of devices that are not part of an AD domain, inSync user must type their Username and Password. inSync does not support Kerberos or NTLM authentication in case of non-AD devices.
    • NTLM authentication does not work on macOS when using SOCKS5 and HTTP proxy types.
    • NTLM authentication works on Windows OS when using HTTP proxy type.

       

  10. In the Username box, enter the proxy username.
  11. In the Password box, enter the proxy password.
  12. Click Save.

Proxy support for Windows

Setting

System Proxy

Proxy details in Client

WPAD URL

HTTP - unauthenticated

PASS

PASS

PASS

HTTP - authenticated

PASS

PASS

PASS

SOCKS 4 - unauthenticated

PASS

PASS

PASS

SOCKS 4 - authenticated

PASS

PASS

PASS

SOCKS 5 - unauthenticated

PASS

PASS

PASS

SOCKS 5 - authenticated

PASS

PASS

PASS

HTTP Kerberos

PASS

PASS

PASS

HTTP NTLM

PASS

PASS

PASS

SOCKS5 Kerberos

PASS

PASS

PASS

SOCKS5 NTLM

FAIL

FAIL

FAIL

Configuration file in System Proxy

PASS

NA

NA

Multiple proxies in .config file

NA

NA

FAIL

Auto upgrade

FAIL

PASS

PASS

Proxy support for macOS

Setting

System Proxy

Proxy details in Client

WPAD URL

HTTP - unauthenticated

PASS

PASS

PASS

HTTP - authenticated

PASS

PASS

PASS

SOCKS 4 - unauthenticated

PASS

PASS

PASS

SOCKS 4 - authenticated

PASS

PASS

PASS

SOCKS 5 - unauthenticated

PASS

PASS

PASS

SOCKS 5 - authenticated

PASS

PASS

PASS

HTTP Kerberos

PASS

PASS

PASS

HTTP NTLM

FAIL

FAIL

FAIL

SOCKS5 Kerberos

PASS

PASS

PASS

SOCKS5 NTLM

NA for MAC

NA for MAC

NA for MAC

Configuration file in System Proxy

PASS

NA

NA

Multiple proxies in .config file

NA

NA

FAIL

Auto upgrade

PASS

PASS

NA