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Druva Documentation

Hardware and software prerequisites

Hardware prerequisites

The following table lists the hardware prerequisites to install the inSync Client.

Hardware Minimum Requirement
CPU 1.2 GHz
RAM 512 MB
Network Card 10/100 Mbps Fast Ethernet adapters
Disk Space 100 MB

Software prerequisites

The following table lists the software prerequisites to install the inSync Client.

Software Minimum Requirement
Operating System


  • Windows 7 (32-bit, 64-bit), all editions
  • Windows 8, 8.1 (32-bit, 64-bit), all editions
  • Windows 10 (32-bit, 64-bit), all editions


  • macOS X 10.12
  • macOS X 10.13  
  • macOS X 10.14 
  • macOS X 10.15


  • Ubuntu (Unity interface) 14.04, 16.04, 18.04 (64-bit)
  • CentOS (Gnome interface) 6.6, 6.8, 7.1, 7.2 (64-bit)
  • Druva has not released a new version of the inSync Client for Linux. You can continue using inSync Client 5.9 for Linux with inSync Cloud.
Web browser
  • Internet Explorer 11, Microsoft Edge
  • Mozilla Firefox 45 or later
  • Safari 8 or later
  • Google Chrome 47 or later

Supported Upgrade Paths

If you are using an inSync Client version other than listed here, contact your administrator.

The supported upgrade paths of inSync Client from the earlier release versions to 6.5.2 are as follows:


  • 6.2.0


  • 6.2.0


  • 5.4.2
  • 5.5

The latest inSync Client for Linux is v5.9. 


  • Auto-upgrade is supported only on devices running inSync Client 5.5 and higher versions.
  • For inSync Client versions lower than 5.5, you have to manually upgrade inSync Client to version 5.5, then auto-upgrade or manually upgrade to version 5.7 and further auto-upgrade to 6.5.0.
  • For inSync GovCloud, auto-upgrade is supported for inSync Client version 5.5 and higher for Windows and Mac OS. For Linux OS, auto upgrade is not supported.
  • Auto upgrade is not supported on devices running on OS X El Capitan if inSync Client version is version 5.5 or lower.

For assistance on upgrading older inSync Client to v5.5, contact Druva Support.