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Druva Documentation

Hardware and software prerequisites

Hardware prerequisites

The following table lists the hardware prerequisites to install the inSync Client.

Hardware Minimum Requirement
RAM 512 MB
Network Card 10/100 Mbps Fast Ethernet adapters
Disk Space 100 MB

Software prerequisites

The following table lists the software prerequisites to install the inSync Client.

Software Minimum Requirement
Operating System


  • Windows 7 (32-bit, 64-bit), all editions
  • Windows 8, 8.1 (32-bit, 64-bit), all editions
  • Windows 10 (32-bit, 64-bit), all editions


  • macOS X 10.10
  • macOS X 10.11
  • macOS X 10.12
  • macOS X 10.13  
  • macOS X 10.14 (Support to macOS Mojave is available with inSync Client v6.1.1 and higher)
  • macOS X 10.14.4 (Support to this minor version of macOS Mojave is available with patch update of inSync Client v6.2.0)
  • macOS X 10.15

It is recommended to upgrade the inSync Client to v6.2.0 before you upgrade to macOS Mojave or later.


  • Ubuntu (Unity interface) 14.04, 16.04, 18.04 (64-bit)
  • CentOS (Gnome interface) 6.6, 6.8, 7.1, 7.2 (64-bit)
  • Druva has not released a new version of the inSync Client for Linux with inSync 6.2.0. You can continue using inSync Client 5.9 for Linux with inSync Cloud 6.2.0.
Web browser
  • Internet Explorer 11, Microsoft Edge
  • Mozilla Firefox 45 or later
  • Safari 8 or later
  • Google Chrome 47 or later

Supported Upgrade Paths

The supported upgrade paths of inSync Client from the earlier release versions to 6.2.0 are as follows:


  • 5.9.5
  • 6.0.1
  • 6.1.0
  • 6.1.1


  • 5.9.5
  • 6.0.1
  • 6.1.0
  • 6.1.1


  • 5.4.2
  • 5.5

The latest inSync Client for Linux is v5.9. 


  • Auto-upgrade is supported only on devices running inSync Client 5.5 and higher versions.
  • For inSync Client versions lower than 5.5, you have to manually upgrade inSync Client to version 5.5, then auto-upgrade or manually upgrade to version 5.7 and further auto-upgrade to 6.2.0.
  • For inSync GovCloud, auto-upgrade is supported for inSync Client version 5.5 and higher for Windows and Mac OS. For Linux OS, auto upgrade is not supported.
  • Auto upgrade is not supported on devices running on OS X El Capitan if inSync Client version is version 5.5 or lower.

For assistance on upgrading older inSync Clients to v5.5, contact Druva Support.