Why you should upgrade inSync Client?

New features are introduced in every inSync release. The new features improve the performance of inSync server and bring new capabilities under its ambit. New features and provisions are also introduced in inSync Client so that users can benefit from the enhancements introduced in inSync server. Since some of the new features can work only with the latest version of inSync Client, you are required to upgrade inSync Client to its latest version.

When you should upgrade inSync Client?

If your users are using an older version of inSync Client, you must upgrade inSync client to its latest version so that your users can benefit from the new and latest features rolled out in the latest inSync Client release. You must initiate inSync Client upgrade when the network traffic is likely to be minimal and when you want your users to benefit from the new and advanced features available with the latest inSync Client. 

How to upgrade inSync Client?

You can upgrade inSync Client by performing an auto upgrade or a manual upgrade. The prerequisites and considerations applicable for both auto and manual upgrades are as follows:

• inSync Client window must be closed while performing an upgrade.
• inSync Client must be installed and active.
• Auto and manual upgrade cannot be performed for hand-held  devices, such as mobile phones and tables. Upgrade notifications are sent to the users from their respective app stores. Users need to upgrade their inSync Client using the app store.

Note: If the devices are mapped to an older version of CloudCache Server, device upgrade fails with the following error.

You must upgrade the inSync CloudCache Server to the latest version. For more information, see Upgrade inSync CloudCache Server. 

The supported upgrade methods for inSync Client are as follows:

• Auto-upgrade
• Manual upgrade

Procedure

You can follow this procedure to upgrade inSync Client on one or multiple devices. To perform an auto-upgrade of inSync Client:

1. Log on to inSync Management Console.
2. On the menu bar, click  Data Sources > Devices. The Manage Devices page is displayed with list of devices. inSync Client Version column displays the following symbols next to the client version to indicate whether inSync Client can be updated:
    

   Symbols	Indicates
   	Client is upgradable.
   	Client has been upgraded successfully.
   	Upgrade has been scheduled.
   	Client cannot be upgraded.  This symbol appears for devices on which auto-upgrade is cannot be performed.
   	Client upgrade has failed. This symbol is displayed whenever client upgrade has failed.

3. Select one or more devices on which you want to upgrade inSync Client (marked with  symbol) and click Upgrade.
   inSync flags the device (indicated with symbol) for an upgrade and the upgrade is triggered when you click Upgrade on the Manage Devices page. Once inSync Client is upgraded to the latest version, a mark is displayed next to the client version in inSync Client Version column.