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Druva Documentation

List of inSync Client notifications

Overview

The following table lists the notifications that appear on the desktop every time inSync client performs any operation on the user 's desktop or laptop. The notifications are displayed only when the inSync administrator has enabled  inSync notifications.

inSync Client Notifications

Following is the list of notifications displayed on your inSync Client interface. These notifications help you get information on important activities performed by inSync Client.

Notification Description
Authentication Error Specifies that the device cannot be authenticated with inSync Server. This notification is displayed when the device is deleted or decommissioned, or when the user/device is disabled from inSync.
Backup started Specifies that inSync client has started performing backup operation on the device. If the backup has started on network with 24 bit subnet mask or more, then the inSync administrator can block the network from backing up data.
Backup Incomplete Specifies that the backup had started but failed because of operating system's internal errors. For example, Microsoft VSS error.
Backup Interrupted

Specifies that the backup operation was interrupted. This notification is displayed in any of the following situations:

  • Low network bandwidth is detected.
  • The inSync Server is unreachable.
  • Backup is disabled on the device's network connection.
  • The inSync Server is busy in executing existing requests.
  • Backup is triggered before the storage is created and marked as healthy.
  • Backup is disabled on the network with 24 bit subnet mask or more.
Backup Canceled Specifies that a running backup operation was canceled either by the inSync user or the inSync administrator. 
Backup Completed

Specifies that the backup is completed.

Note: If your inSync administrator has configured to display MAPI based email backup status, you can see sub-status message below the Backup Completed Notification. For the list of various sub-status messages, see MAPI based email backup error notifications.

Configuration Error Specifies that the device's operating system does not trust inSync Server's security certificate. This notification is displayed when the client certificate is invalid during backup activity, or when you trigger the backup of a user's data and immediately migrate the storage of that user.
Device Not Backed Up Specifies that the device is not backed up for at least 7 consecutive days.
Insufficient Storage Specifies that either the user quota is full, or the server storage space is full.
No Folders To Backup Specifies that there were no folders configured when the last backup was triggered.

MAPI based email backup error notifications

If your inSync administrator has configured to display MAPI based email backup status, you can see sub-status message below the Backup Completed Notification.

Note: The notifications listed below will appear only if the Backup Completed notification is displayed on the inSync Client, but inSync failed to backup email using MAPI.

Sub-Status Notification Description
Errors observed during Outlook Backup.

Specifies that inSync Client completed email backup using MAPI on your device, but with some errors.

Errors observed during Outlook Backup. <StoreName> skipped.

Specifies that inSync Client completed email backup using MAPI on your device. However, inSync skipped a message store because inSync could not open or read it on your device.

Errors observed during Outlook Backup. <FolderName> from <StoreName> skipped.

Specifies that inSync Client completed email backup using MAPI on your device. However, inSync skipped a folder in a message store because inSync could not open or read it on your device.

Errors observed during Outlook Backup. Could not open message store <StoreName>.

Specifies that inSync Client could not perform email backup using MAPI, due to an issue while opening or reading a password protected PST message store on your device.

Errors observed during Outlook Backup. PST file could not be located for <StoreName>.

Specifies that inSync Client could not perform email backup using MAPI, as inSync could not locate PST message store on your device.

Errors observed during Outlook Backup. <StoreName> is corrupt.

Specifies that inSync could not perform email backup using MAPI, because the PST message store on your device is corrupt.

Errors observed during Outlook Backup. <StoreName> is not accessible. Specifies that inSync could not perform email backup using MAPI, because inSync does not have permissions to access the PST message store on your device.
Outlook backup failed due to insufficient system resources. Specifies that inSync could not perform email backup using MAPI, because of insufficient system resources on your device.

To enable notifications, see Enable inSync notifications. To disable notifications, see Disable inSync notifications.