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Druva Documentation

Add folders

Overview

The folders from where the inSync Client backs up data are called backup folders. Your inSync administrator can allow you to add folders for backup.

Note: The inSync administrator can restrict backing up of certain folders to comply with security regulations. If you try to add a folder that is restricted for backup, "The folder has been excluded from backup by your IT administrator" message is displayed. For more information on folders that are excluded from backup by the administrator, see View Global Exclusions list.

Important considerations for inSync Client 5.9.9 installed on macOS Mojave (version 10.14) 

This topic describes the changes for inSync Client v5.9.9 that are introduced to support the new user data protection feature introduced in macOS Mojave (version 10.14) and the related actions for inSync Client users.

Druva recommends that you upgrade the inSync Client to v5.9.9 before upgrading your device to macOS Mojave. 

Locations that display a prompt

The operating system will display an authorization prompt when inSync Client tries to access the following locations if configured for backup:

  • Location services
  • Contacts
  • Calendars
  • Reminders
  • Photos

What action should inSync Client users take?

inSync Client users must click OK to allow inSync to access the locations and back up the data. inSync displays a prompt for each location that it tries to access. 

If inSync Client users do not take any action on the prompts, inSync will pause the ongoing backup and it will remain in that state until the user takes an action.

What will happen if inSync Client users click Don't Allow on the permission prompt?

inSync Client will skip the location during data backup and continue backing up other data.

Locations that do not display a prompt

inSync Client will skip the following configured locations by default while performing the backup if it does not have the required access permissions:

  • Mail
  • Messages
  • Safari Browsing History
  • HTTP Cookies
  • Call History
  • iTunes Backups
  • Time Machine Backups

What action should inSync Client users take?

inSync Client users must allow inSync to access the locations by completing the following steps:

  1. Go to System Preferences > Security and Privacy pane.
  2. Click the Privacy tab.
  3. Click Full Disk Access on the left pane.
  4. Click the + button.
  5. Click Application on the left pane.
  6. Select Druva inSync from the list of applications.
  7. Click inSync.
  8. Click Open.
  9. A prompt is displayed to apply the modified settings. Perform the following steps:
    1. Select Quit Now.
    2. Go to Launchpad and start the inSync Client.

This will allow inSync to access these locations that are configured for backup.

If inSync Client users do not provide inSync access to these locations, inSync will skip these locations and continue backing up other data.

 

To add folders for backup

  1. Start the inSync Client.
  2. In the navigation pane, click Backup & Restore.
  3. In the right pane, click Add folder. The Select Folder window appears.

    inSync client_add backup folders_select folder.PNG

  4. Select Show hidden folders/files check box located at the top-right corner of the Select folder window. Selecting this check box enables you to view hidden files and folders in the folders that you navigate and select for back up.
  1. Under Quick Configuration or My Computer, navigate and click the folder that you want to back up and then click Next.
    • If the parent folder is checked, all the files and folders inside that directory will be included for backup.
      hidden folders parent selected.PNG
    • If you want to backup only certain files and folders within a parent folder then, clear the parent folder check box and select only required files and folders that you want to include for backup.
      hidden folders parent not selected.PNG

The Select Items to Backup window appears.

add folders_select items to backup.PNG

  1. Select the files or folders that you want to back up. When you select a folder for backup, all files and folders, including the hidden files and folders, are selected for backup. You can explicitly remove the files and folders that you want to exclude from backup by clearing the adjacent check box.

 Note: On MAC Client, if you configure a folder for backup, which has a SYMLINK folder within, then the folder contents of the SYMLINK folder will not be displayed.
But, if you configure a folder which is a SYMLINK folder, then all the contents within the SYMLINK folder are displayed.

  1. Click Add.

Configure backup settings of the selected folder

You can change the configuration settings of the folders that you configure for backup. By default, all files from a selected folder are backed up. You can include or exclude some files or file types from backup.

Note: You cannot change the configuration settings of the folders that your administrator has included in the backup.

To configure backup settings

  1. Start the inSync Client.
  2. In the navigation pane, click Backup & Restore.
  3. In the right pane, click Add folder. The Select Folder window appears.
  4. Under Quick Configuration or My Computer, navigate and click the folder that you want to back up and then click Next. The Select Items to Backup window appears.
  5. Click filter image.PNG for the backup folder that you want to configure. The Specify Folder Filters window appears.
  6. Under the Custom Filters tab, if you want to backup all the files select the Include all files option.
  7. If you want to include only specific files for backup, click Specify File Filters and select the required file filters.

File filters options.PNG

  1. If you want to add or exclude more file types, click Advanced Options.
  2. Provide the appropriate information for each field.
    Field Action
    Included extensions Type the file types that you want to back up. Ensure that you separate consecutive entries using a semicolon (;) and there is no white space between two entries.
    Excluded extensions Type the file types that you want to exclude from backup. Ensure that you separate consecutive entries using a semicolon (;) and there is no white space between two entries.
    Excluded paths

    Type the relative path to the folder that you want to exclude from backups.

  3. Click Ok.
  4. The folder filters specified under Global Exclusions tab are defined by the administrator. For more information, see View Global Exclusions list.
  5. Click Save.
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