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Druva Documentation

Upgrade inSync Client on user device


This section provides information on why and when you need to upgrade inSync Client. This section also provides options on how to upgrade inSync Client in your environment and the possible upgrade paths for inSync Client.

Download inSync Client

For details about the download link to the latest version of inSync Client, see Download Links

Why you should upgrade inSync Client?

New features are introduced in every inSync release. The new features improve the performance of inSync server and bring new capabilities under its ambit. New features and provisions are also introduced in inSync Client so that users can benefit from the enhancements introduced in inSync server. Since some of the new features can work only with the latest version of inSync Client, you are required to upgrade inSync Client to its latest version.

When you should upgrade inSync Client?

If your users are using an older version of inSync Client, you must upgrade inSync client to its latest version so that your users can benefit from the new and latest features rolled out in the latest inSync Client release. You must initiate inSync Client upgrade when the network traffic is likely to be minimal and when you want your users to benefit from the new and advanced features available with the latest inSync Client. 

How to upgrade inSync Client?

You can upgrade inSync Client by performing an auto upgrade or a manual upgrade. The prerequisites and considerations applicable for both auto and manual upgrades are as follows:

  • inSync Client window must be closed while performing an upgrade.
  • inSync Client must be installed and active.
  • Auto and manual upgrade cannot be performed for hand-held  devices, such as mobile phones and tables. Upgrade notifications are sent to the users from their respective app stores. Users need to upgrade their inSync Client using the app store.

Note: If the devices are mapped to an older version of CloudCache Server, device upgrade fails with the following error.


You must upgrade the inSync CloudCache Server to the latest version. For more information, see Upgrade inSync CloudCache Server

The supported upgrade methods for inSync Client are as follows:

Auto-upgrade the inSync Client

Auto-upgrade of inSync Client is performed from inSync Management Console. Auto-upgrade can be performed only for devices running on Windows and Mac.  The following points describe the change in behavior and display of inSync Client when certain settings are enabled and an upgrade is initiated:

  • If you have enabled Show inSync icon in the system tray for your users, the inSync Client icon disappears from the system tray of the user device during the inSync Client upgrade and reappears when the upgrade is complete.
  • If you have enabled desktop notifications for your users, the inSync Launched message appears on the user device after the inSync Client upgrade is complete.
  • Devices that need client upgrade are marked with an upgradable symbol (UpgradeIcon.png) on the Manage Devices page (Data Sources > Devices).
  • For a device marked for auto-upgrade, the upgrade is triggered when you click Upgrade on the Manage Devices page. The upgrade package is downloaded without interrupting the backup. If for any reason the package download is interrupted, the download resumes immediately after the issue is rectified.  
  • You can mark multiple devices for upgrade and initiate an upgrade by clicking Upgrade on the Manage Devices page.


You can follow this procedure to upgrade inSync Client on one or multiple devices. To perform an auto-upgrade of inSync Client:

  1. Log on to inSync Management Console.
  2. On the menu bar, click  Data Sources > Devices. The Manage Devices page is displayed with list of devices. inSync Client Version column displays the following symbols next to the client version to indicate whether inSync Client can be updated:
    Symbols Indicates


    Client is upgradable.


    Client has been upgraded successfully.


    Upgrade has been scheduled.


    Client cannot be upgraded. 

    This symbol appears for devices on which auto-upgrade is cannot be performed.


    Client upgrade has failed.

    This symbol is displayed whenever client upgrade has failed. 

  3. Select one or more devices on which you want to upgrade inSync Client (marked with UpgradeIcon.png symbol) and click Upgrade.
    inSync flags the device (indicated with ScheduledUpgrade.pngsymbol) for an upgrade and the upgrade is triggered when you click Upgrade on the Manage Devices page. Once inSync Client is upgraded to the latest version, a ClientUpgraded.pngmark is displayed next to the client version in inSync Client Version column.

Manually upgrade inSync Client 

You can perform a manual upgrade on devices running on Windows, iOS and Linux.

To perform a manual upgrade of inSync Client, save the installer at a location from where inSync Client users can download and run the installer. You can share the installer location with your users and instruct the users to perform the following steps based on the operating system running on their respective device.

Operating System Upgrade Instructions


Install the inSync client 5.9 over the existing inSync Client version.

For more information, see Install and activate the inSync Client.


Install the inSync Client 5.9 over the existing inSync Client version.

For more information, see Install and activate the inSync client.


  1. Uninstall the previous version of the inSync client from your laptop. Do not remove configuration details and the inSync Share folder.
  2. Install inSync client 5.9.

For more information, see Install and activate the inSync client.

Upgrade inSync Client using native software management tools

If you plan to perform inSync Client upgrade on multiple devices using a software management tool used in your environment, make sure the upgrade conforms to the following considerations:

  • Do not remove the configuration details and the inSync Share folder on the device while performing the upgrade.
  • Package the inSync Client installer appropriately for Windows and Mac deployments so that it is correctly upgrading the respective inSync.msi and inSyncConfig.ini files.

Note: If you plan to perform integrated mass deployment (IMD)  in order to upgrade inSync Client, make sure you upgrade your package to use the latest installers.

For more assistance in upgrading inSync Client on multiple devices, contact Druva technical support

Upgrade Matrix

The following table displays the supported upgrade paths of inSync Client from the earlier release versions to 5.4.2. 
You may have to manually upgrade from an older version to 5.4.2. For more information see Manually Upgrade inSync Client.

Operating System From To


  • 5.2.2 and later


  • 5.2.2




The following table displays the supported upgrade paths of inSync Client from the 5.4.2 onwards to 5.9. 
You can auto-upgrade from 5.4.2 to 5.9. For more information see Auto-Upgrade inSync Client.

Operating System From To


  • 5.4.2
  • 5.5
  • 5.6
  • 5.7
  • 5.8
  • 5.8.1
  • 5.9


  • 5.4.2
  • 5.5
  • 5.6
  • 5.7
  • 5.8
  • 5.9


  • 5.5
  • 5.9

Cache Server

  • 5.4.2
  • 5.8 (SHA1)
  • 5.8 (SHA2)

AD Connector

  • 5.8