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Druva Documentation

inSync Share FAQs


inSync Share

I have multiple devices. How do I share data among them?

You can install inSync on all your devices and then place files in the inSync Share folder. The files are automatically synced across the inSync Share folder on your devices. As the inSync Share functionality is governed by your inSync administrator, ensure that this functionality is enabled for you.

How frequently is data synced between my devices?

Sync starts the moment you place a document in your inSync Share folder.

Can I stop syncing data between my devices?

For inSync Cloud: Yes, you can choose Selective Sync from inSync Client and can choose which folder to sync or unsync.

For inSync On-Premise: No, the sync is enabled by default.

Can I limit the bandwidth that inSync uses to sync data between my devices?

No. You cannot limit the network bandwidth that inSync consumes during syncing data between devices.

Can I access my inSync Share folder through a Web browser?

Yes. You can access your inSync Share folder through a Web browser only if your administrator has given you the required permission. For more information, see Access inSync Web.

How do I access content that is shared with me?

When somebody adds you as a collaborator to a shared folder, you receive an email invitation. As soon as a folder is shared with you, it appears on your inSync Web. You can view the folder on the shared content list under inSync Share. The shared folder, however, is not synced to your inSync Share folder on your laptops. For more information, see About the Shared folder invitation email.

How do I upload files to my inSync Share folder?

There are two ways of uploading files to your inSync Share folder:

  • Copy the files or folders inside the inSync Share folder. Files and folders added to the inSync Share folder are synced across all your devices. 
  • Upload the files using inSync Web. You can also create a folder on the inSync Web.

For more information, see Add content to inSync Share.

Can I use search operators when searching for files and folders on the INSYNC SHARE page?

Yes. The following table lists the search operators you can use.

Search Operator Indicates Example
^ Start of string To search for all files with names starting with new, type ^new.
$ End of string To search for all files with names ending with pdf, type pdf$.
* Wildcard To search for all files that has the word ext in its name, type *ext*.
, or | Multiple pattern To search for all files with names starting with new or ending with old, type ^new,old$. Alternatively, you can type ^new|old$.

Does the content in the inSync Share folder add to my quota?

Yes. Any content that you place in your inSync Share folder adds to your quota. However, if someone has shared content with you, then that content does not add to your quota.

What happens to my shared content if I delete data from my device?

If you are the owner of the shared folder, then on deleting data from your device the shared content is also deleted. If another user has shared a folder with you and you have accidentally deleted it from your system, you can log on to inSync Web and access the folder again.

Some files in my inSync Share folder have 'conflict' appended to their name. Why?

In the inSync Share folder, if you have opened a file and you are working on it and a collaborator also opens the same file after you and starts working on it, then inSync saves the collaborator’s changes with “conflict” appended in the file name. Your changes are saved in the original file.

On my Windows computer, some files or folders in my inSync Share folder have Bad Conflict appended to their name. Why does this happen?

On Mac and Linux, you can save files and folders that contains only a space in their names, such as “ .txt” or “  ”. On Windows, files or folder names containing only spaces are not supported. inSync syncs such files or folders with Bad Conflict appended to the file or folder name. For example, “ .txt” appears as “Bad Conflict.txt.”

I changed the host name of my laptop. Will inSync Share work?

No. Your inSync Share will not work if the host or domain name of your laptop is changed.

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Is there any notification for newly added, deleted, changes to the file uploaded/shared in
the Workspace?

Currently, inSync does not send out any notifications for any changes made to the inSync share data.

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I get an error while downloading a file via the inSync app on iOS and Android ‐ "File size is
greater than specified cache size". Why is this?

The error occurs, if the size of download exceeds the size permitted in the cache.

Follow the below steps to resolve it.

Go to Settings > App Settings > Cache : Cache Limit : Increase the cache limit.

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Is the size of the workspace data counted against the user’s quota?

No, workspace is mapped to the storage and the size is not accounted for in the user’s quota.

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Can a workspace be migrated from one storage to another?

No, a workspace is mapped to the storage and cannot be migrated.

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Can users select folders that need to be synced to their devices?

Yes, inSync Clients have the ability to let users decide which folders need to be synced to the device. Refer to this article.

This is applicable to only inSync Cloud.

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Can an administrator exclude certain files types from syncing across user devices?

Yes, administrators can specify the file types to exclude and include from syncing across user devices. The change takes effect as soon as the changes are received on the inSync Client device. Administrators may need to contact Druva Support to make this change. 

This is applicable to v5.8 Server and higher.

Share links

What are share links?

You can share content with others by using a URL. The users with whom you want to share content do not have to be inSync Share users. Any person you share the URL with can access your shared content.

What type of documents can one view directly on a Web browser?

Using the View link, users can open files directly in the inSync viewer. The inSync Viewer supports Microsoft® Office documents (Word, Excel, and PowerPoint) and PDF files only.

Can I view password-protected PDF files through the document viewer?

No. The document viewer does not support password-protected PDF files.

Can I set an expiration date for a share link?

Yes. You can set an expiration date for a share link. After the set date, the shared link expires. For more information, see Share links with others.

Can I password-protect a share link?

Yes. You can password-protect a share link. Your administrator can make it mandatory to generate password protected links. In that case, the share links will be automatically protected with a password. For more information, see Create and share a link.

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