- I have multiple devices. How do I share data among them?
- How frequently is data synced between my devices?
- Can I stop syncing data between my devices?
- Can I limit the bandwidth that inSync uses to sync data between my devices?
- Can I access my inSync Share folder through a Web browser?
- How do I access the content that is shared with me?
- How do I upload files to my inSync Share folder?
- Can I use search operators when searching for files and folders on the INSYNC SHARE page?
- Does the content in the inSync Share folder add to my quota?
- What happens to my shared content if I delete data from my device?
- Some files in my inSync Share folder have 'conflict' appended to their name. Why?
- On my Windows computer, some files or folders in my inSync Share folder have 'Bad Conflict' appended to their name. Why?
- I changed the host name of my laptop. Will inSync Share work?
You can install inSync on all your devices and then place files in the inSync Share folder. The files are automatically synced across the inSync Share folder on your devices. As the inSync Share functionality is governed by your inSync administrator, ensure that this functionality is enabled for you.
Sync starts the moment you place a document in your inSync Share folder.
For inSync Cloud: Yes, you can choose Selective Sync from inSync Client and can choose which folder to sync or unsync.
For inSync On-Premise: No, the sync is enabled by default.
No. You cannot limit the network bandwidth that inSync consumes during syncing data between devices.
Yes. You can access your inSync Share folder through a Web browser only if your administrator has given you the required permission. For more information, see Access inSync Web.
When somebody adds you as a collaborator to a shared folder, you receive an email invitation. As soon as a folder is shared with you, it appears on your inSync Web. You can view the folder on the shared content list under inSync Share. The shared folder, however, is not synced to your inSync Share folder on your laptops. For more information, see About the Shared folder invitation email.
There are two ways of uploading files to your inSync Share folder:
- Copy the files or folders inside the inSync Share folder. Files and folders added to the inSync Share folder are synced across all your devices.
- Upload the files using inSync Web. You can also create a folder on the inSync Web.
For more information, see Add content to inSync Share.
Yes. The following table lists the search operators you can use.
|^||Start of string||To search for all files with names starting with new, type ^new.|
|$||End of string||To search for all files with names ending with pdf, type pdf$.|
|*||Wildcard||To search for all files that has the word ext in its name, type *ext*.|
|, or |||Multiple pattern||To search for all files with names starting with new or ending with old, type ^new,old$. Alternatively, you can type ^new|old$.|
Yes. Any content that you place in your inSync Share folder adds to your quota. However, if someone has shared content with you, then that content does not add to your quota.
If you are the owner of the shared folder, then on deleting data from your device the shared content is also deleted. If another user has shared a folder with you and you have accidentally deleted it from your system, you can log on to inSync Web and access the folder again.
In the inSync Share folder, if you have opened a file and you are working on it and a collaborator also opens the same file after you and starts working on it, then inSync saves the collaborator’s changes with “conflict” appended in the file name. Your changes are saved in the original file.
On my Windows computer, some files or folders in my inSync Share folder have Bad Conflict appended to their name. Why does this happen?
On Mac and Linux, you can save files and folders that contains only a space in their names, such as “ .txt” or “ ”. On Windows, files or folder names containing only spaces are not supported. inSync syncs such files or folders with Bad Conflict appended to the file or folder name. For example, “ .txt” appears as “Bad Conflict.txt.”
No. Your inSync Share will not work if the host or domain name of your laptop is changed.
Is there any notification for newly added, deleted, changes to the file uploaded/shared in
Currently, inSync does not send out any notifications for any changes made to the inSync share data.
I get an error while downloading a file via the inSync app on iOS and Android ‐ "File size is
greater than specified cache size". Why is this?
The error occurs, if the size of download exceeds the size permitted in the cache.
Follow the below steps to resolve it.
Go to Settings > App Settings > Cache : Cache Limit : Increase the cache limit.
Is the size of the workspace data counted against the user’s quota?
No, workspace is mapped to the storage and the size is not accounted for in the user’s quota.
Can a workspace be migrated from one storage to another?
No, a workspace is mapped to the storage and cannot be migrated.
Can users select folders that need to be synced to their devices?
Yes, inSync Clients have the ability to let users decide which folders need to be synced to the device. Refer to this article.
This is applicable to only inSync Cloud.
Can an administrator exclude certain files types from syncing across user devices?
Yes, administrators can specify the file types to exclude and include from syncing across user devices. The change takes effect as soon as the changes are received on the inSync Client device. Administrators may need to contact Druva Support to make this change.
This is applicable to v5.8 Server and higher.
You can share content with others by using a URL. The users with whom you want to share content do not have to be inSync Share users. Any person you share the URL with can access your shared content.
Using the View link, users can open files directly in the inSync viewer. The inSync Viewer supports Microsoft® Office documents (Word, Excel, and PowerPoint) and PDF files only.
No. The document viewer does not support password-protected PDF files.
Yes. You can set an expiration date for a share link. After the set date, the shared link expires. For more information, see Share links with others.