FAQs on inSync mobile app
inSync mobile app support matrix
|Mobile Platform||Platform Version||inSync Server Version|
|iOS|| || |
|Android|| || |
|Windows|| || |
Note: The matrix is applicable for inSync mobile app 3.5 and inSync mobile app 3.6.
FAQs on inSync
Where can I find the inSync log files on my laptop?
On a Windows laptop, you can find the inSync log files at the following location:
What does the orange badge on the inSync tray icon stand for?
The orange badge on your inSync tray icon indicates that your inSync Share folder is updated. Either an existing file is updated, or a new file is added.
FAQs on inSync Share
I have multiple devices. How do I share data among them?
You can install inSync on all your devices and then place files in the inSync Share folder. The files are automatically synced across the inSync Share folder on your devices. As the inSync Share functionality is governed by your inSync administrator, ensure that this functionality is enabled for you.
How frequently is data synced between my devices?
Sync starts the moment you place a document in your inSync Share folder.
Can I stop syncing data between my devices?
No. You cannot stop inSync from syncing data between your devices.
Can I limit the bandwidth that inSync uses to sync data between my devices?
No. You cannot limit the network bandwidth that inSync consumes during syncing data between devices.
Can I access my inSync Share folder through a Web browser?
Yes. You can access your inSync Share folder through a Web browser only if your administrator has given you the required permission. For more information, see Access inSync Web.
How do I access content that is shared with me?
When somebody adds you as a collaborator to a shared folder, you receive an email invitation. As soon as a folder is shared with you, it appears on your inSync Web. You can view the folder on the shared content list under INSYNC SHARE. The shared folder, however, is not synced to your inSync Share folder on your laptops. For more information, see About the Shared folder invitation email.
How do I upload files to my inSync Share folder?
There are two ways of uploading files to your inSync Share folder:
- Copy the files or folders inside the inSync Share folder. Files and folders added to the inSync Share folder are synced across all your devices.
- Upload the files using inSync Web. You can also create a folder on the inSync Web.
For more information, see Add content to inSync Share.
Yes. The following table lists the search operators you can use.
|^||Start of string||To search for all files with names starting with new, type ^new.|
|$||End of string||To search for all files with names ending with pdf, type pdf$.|
|*||Wildcard||To search for all files that has the word ext in its name, type *ext*.|
|, or |||Multiple pattern||To search for all files with names starting with new or ending with old, type ^new,old$. Alternatively, you can type ^new|old$.|
Does the content in the inSync Share folder add to my quota?
Yes. Any content that you place in your inSync Share folder adds to your quota. However, if someone has shared content with you, then that content does not add to your quota.
What happens to my shared content if I delete data from my device?
If you are the owner of the shared folder, then on deleting data from your device the share content is also deleted.
Some files in my inSync Share folder have 'conflict' appended to their name. Why?
In the inSync Share folder, if you have opened a file and you are working on it and a collaborator also opens the same file after you and starts working on it, then inSync saves the collaborator’s changes with “conflict” appended in the file name. Your changes are saved in the original file.
I changed the host name of my laptop. Will inSync Share work?
No. Your inSync Share will not work if the host or domain name of your laptop is changed.
FAQs on Share Links
What are share links?
You can share content with others by using a URL. The users with whom you want to share content do not have to be inSync Share users. Any person you share the URL with can access your shared content.
What type of documents can one view directly on a Web browser?
Using the View link, users can open files directly in the inSync viewer. The inSync Viewer supports Microsoft® Office documents (Word, Excel, and PowerPoint) and PDF files only.
Can I view password-protected PDF files through the document viewer?
No. The document viewer does not support password-protected PDF files.
Can I set an expiration date for a share link?
Yes. You can set an expiration date for a share link. After the set date, the shared link expires. For more information, see Share links with others
Can I password-protect a share link?
Yes. You can password-protect a share link. Your administrator can make it mandatory to generate password protected links. In that case, the share links will be automatically protected with a password. For more information, see Create and share a link.
FAQs on Guest Users
Can I share data with a non-inSync user?
Yes. You can share data with a non-inSync user (also called guest user). You can share content with them by using share links or by adding them as a collaborator to your inSync Share folder.
For more information on how to create links, see Create and share a link.
For more information on how to share folders, see Configure folders for backup.
Are the guest users required to install inSync on their laptops?
No. Guest users are not required to install inSync on their laptops.
Can my inSync administrator delete my guest users?
Yes. Your inSync administrator can delete your guest users.