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Release details of previous inSync Clients

This topic contains information about the release details of previous inSync Client releases. Click the required release version to expand and see the release details. 

Release details of inSync Client 5.4.2

New features and enhancements

The following table lists the new features and enhancements for inSync Cloud 5.4.2.

Single Firewall Port Support: 443

To ensure even greater security and firewall management, inSync 5.4.2 now directs all communication traffic through a single port (SSL/443) for Backup, Restore, Sync, and Share, reducing the number of required firewall ports for deployment. You can also continue to use port 80/6061, if you prefer to use your earlier port configuration.

For more information, see Network ports.

Global Folder Exclusion

IT now has greater flexibility in what inSync backs up on end-user devices through the exclusion of specified folders, which is now available in the global exclusions user interface. You can create a global exclusion list for file types and folders that you want to exclude from inSync backups. The inSync client excludes the files types that you specify in the global exclude list irrespective of the filters set at the folder level by the inSync administrator or the user.

For more information, see Configure the global exclude list.

Global Language Support

inSync is now qualified and released in Japanese. Translations cover the end-user inSync client interface, inSync Web interface, and documentation. With the addition of multilingual support, you can install the inSync client in Japanese, German, and French languages in addition to the default English language. You can now view and manage the inSync Web portal, and start accessing your inSync account to restore and share data in your preferred language.

For more information on the inSync Client, see Install the inSync client.

For more information on the inSync Web, see About language support for inSync Web.

Greater Control Over AD Server Credentials

We have enhanced the Active Directory (AD) registration process to let administrators save the AD Server credentials on the AD Connector. These AD Server credentials, which have read-only permissions to your AD Server, are stored in an encrypted format in the inSyncADConnector.cfg file. inSync Master requires read-only access to your AD so that it can fetch the user details that it requires from your AD. inSync does not fetch user credentials. inSync fetches only user details, such as email, name, department, country code, logon name. If you want to save the AD Server (read-only) credentials on the Cloud instead of saving it on the AD Connector, you can disable this functionality by contacting Druva Support.

For more information, see Register your Active Directory.

Proxy Support for inSync CloudCache Server

The inSync CloudCache Server can now connect to the Cloud Master and Cloud Storage through a proxy server. If your organization is using a proxy server, you can add the proxy server details to the inSync CloudCache Server configuration file. We support HTTP, SOCKS4, and SOCKS5 proxy types.SOCKS5 proxy types.

For more information, see Add, install, and register inSync CloudCache Server.

Improved End-user Experience on Mac

Earlier, when users would switch to the full-screen view when a backup was in progress, backup operations would automatically pause. We have enhanced the way we handle the full-screen view by allowing users to configure how they want the inSync client to perform in full-screen view. When users enable this functionality, the inSync client automatically pauses backup operations in full-screen view. When users disable this feature, the inSync client continues backup operations in full-screen view.

For more information, see Update backup interval and system resources.

Known issues and workarounds

The following table lists the known issues that exist in version 5.4.2.

Issue Description
30283 When a user shares a workspace or a folder name that contains a non-ASCII character, the workspace or folder is shared with the collaborators. However, the notification email is not sent to the collaborators.

30164

The Restore Activity report displays incorrect information about the web restore activity, with the number of files as 0. This issue occurs when you access WebDAV and download a file from the user's backed up data.
25676 Unable to back up thunderbird email on Ubuntu 13.04.
24189

For an AD that is configured on a global catalog (GC), Active Directory (AD) mapping does not work with an Integrated Mass Deployment (IMD) token.

Workaround: Instead of putting users from all the domains in a single universal group, create groups in each subdomain.

22643 While browsing a restore point that has 50,000 files, the JavaScript error "Unspecified error" appears on inSync Web. 
28222

If a user tries to create a Share link for a file that is not completely synced, the "Access Denied" error appears.  

Workaround: Ensure that the file is completely synced before creating the Share link for the file. A message is displayed on inSync Web when the sync operation is completed. You can then proceed towards creating a Share link for the file.

30197

When you log on to inSync Web as a guest user and set the language preference to any language other than English, the Download inSync Client link appears in English. Additionally, icons do not appear for the Shared Content, Workspaces, and Updates folders in the left navigation pane.

30064

After you move a workspace to a new location, no workspaces appear under the Workspaces folder in inSync Web. However, the workspaces appear in the All Contents folder.

30035

After you log on to inSync Web using Internet Explorer 8 and set the language preference to any language other than English, the modified time on the Updates page and the My Devices page still appears in English. Additionally, you encounter an error when you attempt to upload a file by using inSync Web.

30017

When you log on to inSync Web as a guest user with view permissions, the Delete option appears for any selected file. However, an error message appears when you attempt to delete the file.

29934

When you log on to inSync Web and set the language preference to Japanese, the following incorrect error message appears in English after you permanently delete a file and then search for the deleted file:

All Items Successfully Purged

29863

When you log on to inSync Web as a guest user and set the language preference to any language other than English, the string appears in English after you add more than 10 collaborators to a folder. 

30138

If backups are restricted over data cards, when users use both data card and enterprise network connection simultaneously for a backup and sync operation, the backup and sync operation fails.
Workaround: Disconnect the data card and start the backup operation again.

30184 When an inSync administrator restores data for a user who is disabled in inSync, an incorrect error message “サーバと接続することができません。” appears on the Japanese inSync client.
29860 The tooltip for snapshots in the Druva inSync Restore window appears in English instead of the language in which users have installed the inSync client. For example, if users have installed the inSync client in Japanese, in the Druva inSync Restore window, the tooltip for snapshots appears in English.
29744

When users uninstall the inSync client for Japanese, the Repair or Uninstall window appears in English.

29124 When users uninstall the inSync client from their laptops and choose not to retain inSync settings for future use, the Uninstalling Druva inSync 5.4.2 message appears in English.

Fixed issues

The following table lists the issues fixed in version 5.4.2.

Issue Description
23903 Overlay icons appear fine in the Icon view. However, they do not appear in the Column view, List view, or Cover Flow view for MAC OS X 10.10.
29972 On Windows laptops, if the folder configured for backup is a drive, the incremental backup operations fail with one of the following error messages:
  • 5 - Access is denied.
  • 32 - The process cannot access the file because it is being used by another process.
29015 Even when users did not start the inSync client on their Mac laptops, the Druva inSync icon appeared on the dock.
28245

The inSync client Quick Start guide link opened the Quick Start guide for an earlier version of the inSync client.

Revision information

The revision numbers of the installers for inSync Cloud 5.4.2 are listed in the following table. The revision number is a part of the installer name. Use the revision number to ensure that you have the correct installer.

Product Revision
inSync client
  • Windows: r31693
  • Mac: r31790
inSync AD Connector
  • Windows: r31693
inSync CloudCache Server
  • Windows: r31749
Release details of inSync Client 5.4.1

New features and enhancements

The following table lists the new features and enhancements for inSync On-premise 5.4.1.

High performance backup for Mac endpoints FSEvents (File System Events API in Mac OS X) integration to detect incremental changes to file, minimizing system resource usage by up to 40%.
inSync and MobileIron AppConnect Partnership

Easier administration and deployment of inSync: IT admins can now provision the inSync mobile app on endpoint devices quickly with auto-configuration of inSync Master parameters to simplify the end-user experience.

Enhanced security for endpoint devices: PIN and encryption of data, enabling or disabling copy, paste, and print functionality, restricting open-in with whitelisting functionality to other apps, and de-provisioning of the inSync mobile app.

Easier administration and deployment of inSync IT admins can now provision the inSync mobile app on endpoint devices quickly with auto-configuration of inSync Master parameters to simplify the end-user experience.
Enhanced security for endpoint devices PIN and encryption of data, enabling or disabling copy, paste, and print functionality, restricting open-in with whitelisting functionality to other apps, and de-provisioning of the inSync mobile app.
Time-based file locking

File locking is a mechanism that restricts share users from simultaneously editing the same shared files to prevent file conflicts.

Users can exclusively edit a file for a duration of time to avoid file editing conflicts, while also providing a mechanism to ensure locks are removed so other collaborators can efficiently edit shared content when needed.

Enhanced Data Loss Prevention (DLP) Encryption of shared folders and workspaces, resulting in an additional layer of protection for confidential enterprise data on endpoints.
Greater control over data restores and share for inSync Private Cloud Enforcing user authentication for data restores and share, results in an additional layer of protection for confidential enterprise data on endpoints. The inSync administrators can make it mandatory for users to provide their inSync account credentials when they restore data by using the inSync client or share a file or folder from their inSync Share folder.
User data privacy The user data privacy feature is enhanced to ensure that when administrator access to user data is disabled, the administrator cannot:
  • Perform data restores for users.
  • View files and folder names that users have restored or downloaded in the user audit trail.
  • Download log files pertaining to a user's inSync activities.
  • Perform analytic search for the users.  
Improved end-user experience
  • With the enhanced Pause functionality, you can configure inSync to resume after an hour, a day, or at the next scheduled backup.
  • On Mac, if you put your laptop in a presentation mode when a backup is in progress, backup operations will automatically pause.
  • inSync automatically pauses backup operation when the battery percentage level of your laptop reaches the percentage level that you define.
  • With Finder (Mac) & Explorer (Windows) integration, inSync provides a familiar and intuitive experience.
  • Users can search their inSync Share content on inSync Web.
  • Users can view the total number of files and the size of the data that they want to restore.
  • When the inSync client starts the backup operation, users can view the total data size for backup.
Enhanced sharing permissions Workspace owners can provide expanded responsibilities to collaborators to become co-managers, distributing the day-to-day management of workspaces and providing more defined roles to other users: manager, editor, or viewer.
Configure the maximum file upload size for Share The inSync administrators can now configure the maximum size for the file that users can upload to inSync Share by using the inSync Web. The maximum size that you can configure is up to 1000 MB.
AD import UI scalability A new tab, Selected Users is added to the Import Users Now window. Under this tab, you can view all the users that you have selected to import from the Active Directory. The count for users selected to import from AD appears next to the Selected Users tab. The inSync administrators can easily remove users that they do not want to add to the inSync Master.
Enable a user or a user device For improved performance and scalability, when the inSync administrator disables a user or a user device, the inSync Cloud now checks for updates on the user or user device status every 30 minutes instead of every minute. Therefore, the inSync client can take up to 30 minutes to perform the manual backup, scheduled backup, restore, auto-upgrade, decommission, and sync operations after the user or the user device is enabled. Users can continue to use inSync Web for downloading their backup data and for collaborating with other users.
Default profile optimized for faster and smoother backups New options are added to the Default profile to ensure faster and smoother backups.

Known issues and workarounds

The following table lists the known issues that exist in version 5.4.1.

Issue Description
28435

The Watchdog service is not working for RHEL 7 and CentOS 7. 

25676

Unable to backup thunderbird email on Ubuntu 13.04.

28428

inSync Cloud master services do not start automatically after restarting the server.

Workaround: Start the services manually after restarting the server.

23903 Overlay icons appear fine in the Icon view. However, they do not appear in the Column view, List view, or Cover Flow view for MAC OS X 10.10.
22643 While browsing a restore point which has 50,000 files, the JavaScript "Unspecified error" appears on inSync Web. 
28245

The inSync client Quick Start guide link opens the Quick start guide for an earlier version of inSync client.

Workaround: To view the inSync Client 5.4.1 Quick start guide, see http://docs.druva.com/005_inSync_Client/5.4.1/001_Quick_start_guides/Quick_Start_to_inSync_client.

28222

If a user tries to create a Share link for a file before the file is completely synced, an "Access Denied" screen appears.

Workaround: Ensure that the file is completely synced before creating the Share link for the file.  

24189

Active Directory (AD) mapping does not work with an Integrated Mass Deployment (IMD) token for an AD that is configured on a global catalog (GC).

Workaround: Instead of putting users from all the domains in a single universal group, create groups in each subdomain.

27786

When using a NAS storage that is accessible through an AD user, after upgrading the storage node from 5.3.1 to 5.4, the administrator needs to manually set the AD user permission for the config folder in order to start the storage node.

26354

On Mozilla Firefox 29, if the Profile page has more than 12 profiles, administrators are unable to open a specific profile page. After refreshing the page, a blank Dashboard page appears. 

Fixed issues

The following table lists the issues fixed in version 5.4.1.

Issue Description
26193

When you have more than 20,000 users or devices that use inSync, you might not be able to view or download the Complete Report report type on the inSync Master Management Console.

26247

On a Linux server, the administrator cannot set the Web restore port number to a port number that is less than 1024. 

26126

When a user belongs to an organization unit (OU) with unicode characters in its name in the Active Directory (Active Directory), the MAC device activation by using integrated mass deployment (IMD) fails. 

26188

Instead of the license key, the CPU ID appears in various places, such as the license expiry alert email, the License Information section in the Complete Report, and in the serverinfo file.  

26968

After an inSync Server backed up using Microsoft NTBackup is restored, all devices associated with the storage on the server are expected to backup all files from the backup folders. However, for performance optimized storage, backup from devices fail.

26263

The first backup after restore check on a device should be a full backup if any file fails to restore. However, for devices backing up to a performance optimized storage, only files that failed to restore are backed up.

20734

When browsing through a snapshot, if a folder contains more than 10,000 files, the inSync interface stops responding.

24784

If the administrator activated the inSync client by using an authkey, optimized PST backup from Outlook (MAPI backup), backup of encrypted files, and syncing of encrypted files fail.

24689

Integrated mass deployment fails for users with Unicode characters in their name.

25986

When the administrator views data for a user that is on legal hold by using the WebDAV data access URL, an incorrect timestamp appears for some files or folders.

26950 Default storage created by using the wizard sets the compaction to a 1-hour window for daily and weekly compaction.
23482 When office files are configured for backups, inSync should add default visio files extensions in the inclusions.
27738

(Mac only) inSync is trying to back up the symbolic link and is trying to look for the actual data. If the actual data, does not exist, the backup fails with the following error:

No Permission to read file/folder.

27485 Users present in the AD group imported from AD to inSync do not get listed.
26815 When a user does not have any device activated, after the compaction schedule, an alert appears informing that the Share device compaction failed. The alert does not clearly state that the failure occurred because the user does not have any device activated.
28103 Backup data goes to the secondary storage instead of the primary storage.
27922 Old alerts are appearing for a few clients.
26315

Backup of reparse points (Windows) for LFO sync generated the following error:

'int' object is not iterable.

28253 The legal admins were receiving weekly reports that they did no not request for or subscribe to.
28126 The Download and Install Edge Server link points to an incorrect URL.
26949

The Configuration Wizard (on Linux and Windows) has a hard limit of 100 parallel connections for the Storage. After you complete the Configuration Wizard steps, you can edit the connections to any value more than 100.

27170 The inSync client was not properly handling case-sensitive cross, cyclic renames.
27161

After upgrading to inSync 5.4, the log on credentials disappears from storage node service.

26461 Unable to use PAC file for proxy settings.
27783 Outlook All PST is not backing up attached PST files in custom locations.
23408 At times, the Administrator cannot open the Profile Details page when the storage is unhealthy.
28295

Users cannot open shared links after the inSync Master is upgraded to 5.4.

27936

The automatic sync process for users disabled in the Active Directory fails.

The legal administrator login fails with the following error; Access denied. The legal administrator is unable to perform any action in the inSync Master Management Console.

23390 When users activate the inSync client, the activation details are saved in the Registry Editor.
24720 The reports on device backup display incorrect values. 
27002 When you update a profile, the inSync Master does not save files or file extensions that you include for backup for the Lotus Notes email client on Windows.
26600

When you upload a certificate from a Trusted CA on the Edge Server, the backup operation fails with the following error: Unable to connect.

When you remove the Trusted certificate and upload the self-signed certificate, the backup operation starts without any issues.

27682 The Reply to address for the inSync administrator does not get updated in the inSync Master Management Console.
26565 Incorrect modified date for the backup folders appears in the snapshot.
26334 When you update a profile, the inSync Master does not save files or file extensions that you include for backup for the Lotus Notes email client.
27301

The inSync client activation fails with the following error:

Server not reachable.

25537 When you disable a user, the count for users configured for backup on the Dashboard page is not updated.
22000 Integrated mass deployment for Mac clients fails when you add an extra line in the inSyncConfig.ini script.
25115 An incorrect message, "Failed to upload, try again" appears after users upload files to inSync Share when using Internet Explorer 9.
26947

When you run the insync-config.sh script to create the first inSync administrator on Linux, the operation fails.

24441 The Antivirus installed on user laptops identifies the Python version as insecure.

Revision information

The revision numbers of the installers for inSync On-premise 5.4.1 edition are listed in the following table. The revision number is a part of the installer name. Use the revision number to ensure that you have the correct installer.

Product Revision
inSync Master 
  • Windows: r29374
  • Linux: r29375
inSync Storage Node
  • Windows: r29374
  • Linux: r29375
inSync client
  • Windows: r29258
  • Linux: Not applicable. Use inSync client 5.4, r27025
  • Mac: r29361
inSync Edge Server
  • Windows: r26825 (inSync Edge Server 5.3.1)
  • ​Linux: r23365 (inSync Edge Server 5.3.1)

Upgrade from earlier versions of inSync

If you are using inSync On-premise 5.4, you can directly upgrade to inSync On-premise 5.4.1. If you are using any other version of inSync On-premise, you must first upgrade to inSync 5.4, and then upgrade to inSync 5.4.1.

Note: For upgrade assistance from the Enterprise or Professional editions to the Private Cloud edition, contact Druva Support

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Release details of inSync Client 5.4

New features and enhancements

The following table lists the new features and enhancements for inSync On-premise 5.4.

Persona backup enhancements

  • IMD now supports automatic migration of system settings, thus ensuring easier OS migration and minimum loss of productivity.
Data governance
  • Legal hold policies provide a more robust, enterprise-wide control for data protection and governance.  
  • Legal administrators can preserve user data for users that are put on legal hold.​
  • The new legal administrator role roles enable you to provide privileges and access for your legal team to manage legal hold and review user data on endpoints.
  • Support for easy, authenticated access to held data through​ WebDAV client access facilitates the use of third-party ediscovery tools to view and analyze user data. 
Efficient administration
  • inSync now automatically optimizes data scans for large number of files, which results in quicker backups.
  • Support for moving users across storage pool ensures user portability and optimal usage of available storage.
  • New activation key-based licensing removes dependency on server ID for activating your inSync setup.
Greater control over collaborative data
  • Administrators can now create workspaces that enable an improved collaboration experience for users within and across departments within an enterprise.
  • Managed workspaces allow administrators to create IT-managed folders and assign them to defined groups (finance, HR, marketing) and delegated owners as required for ownership changes.​
  • Workspaces also enable distributed teams to work across time zones and firewalls without the need for special file sharing software.  
Improved data share experience
  • Administrators can now create share groups for a better data share experience. By functioning as aliases, share groups ensure simple, one-operation data share experience between members. Users can now share files with the entire group instead of individual members, thus making data share easier.
  • Accelerated sync ensures that newly-created files and folders are available on all user devices within minutes. 
  • Support for customizable location of inSync Share ensures added user control and a personalized share experience. 
  • Enhancements to share links ensure greater and intuitive end-user experience.  
Improved end-user experience
  • The new, improved inSync Web interface ensures a user-friendly share and collaboration experience. 
  • Continuous downloads ensure that interrupted downloads resume automatically once Internet connectivity is established.

Known issues and workarounds

The following table lists the known issues that exist in version 5.4.

Issue Description
26193

When you have more than 20,000 users or devices that use inSync, you might not be able to view or download the Complete Report report type on the inSync Master Management Console.

Workaround: None.

26354
If you are using Firefox 29, when you have more than 12 profiles, the Manage Profiles page does not display any information.
Workaround: Use any browser other than Firefox.
26247

On a Linux server, the administrator cannot set the Web restore port number to a port number that is less than 1024. 

Workaround: Set the Web restore port number to a port number that is greater than 1024.

26126

When a user belongs to an organization unit (OU) with unicode characters in its name in the Active Directory (Active Directory), the MAC device activation by using integrated mass deployment (IMD) fails. 

Workaround: Add the same user to a non-unicode OU, and then activate the device by using IMD.  

26188

Instead of the license key, the CPU ID appears in various places, such as the license expiry alert email, the License Information section in the Complete Report, and in the serverinfo file.  

Workaround: Contact Druva support to obtain your new license.

26968

After an inSync Server backed up using Microsoft NTBackup is restored, all devices associated with the storage on the server are expected to backup all files from the backup folders. However, for performance optimized storage, backup from devices fail.

Workaround: None.

26263

The first backup after restore check on a device should be a full backup if any file fails to restore. However, for devices backing up to a performance optimized storage, only files that failed to restore are backed up.

Workaround: None.

20734

When browsing through a snapshot, if a folder contains more than 10,000 files, the inSync interface stops responding.

Workaround: None. If you want to restore a file from within the folder containing large number of files, restore the folder without browsing through it.

23408

Sometimes, the profile details pages do not appear if a storage is unhealthy. This is a rare occurrence.

Workaround: None.

22439 Multiple versions are backed up for files with .eml extension stored in the inSync Share folder even if no changes are made to them. The Windows Search Service causes this issue.
Workaround: Disable Windows Search Service or turn off Windows Indexing on the Windows computers where inSync client is installed.
23903

On OS X Mavericks, overlay icons in inSync Share do not appear in the list view. 

Workaround: None. 

24189

If users and groups belong to different domains during AD mapping, the Integrated mass deployment fails.

Workaround: Instead of putting users from all the domains to a single universal group, create groups in each subdomains.

24784

If the administrator activated the inSync client by using an authkey, optimized PST backup from Outlook (MAPI backup), backup of encrypted files, and syncing of encrypted files fail..

Workaround: Restart the inSync client service after activating the client using authkey.

24689

Integrated mass deployment fails for users with Unicode characters in their name.

Workaround: None.

22643

inSync Web becomes unresponsive when the user is browsing through a restore point that has more than 50,000 files.

Workaround: None.

25986

When the administrator views data for a user that is on legal hold by using the WebDAV data access URL, an incorrect timestamp appears for some files or folders.

Workaround: None.

Fixed issues

The following table lists the issues fixed in version 5.4.

Issue Description
24594

Even after you enable password policy for inSync users, simple passwords that do not adhere to the password policy can be used for inSync clients on Linux computers.

26329 inSync consumes more bandwidth for backup opertations than the limit set by the inSync administrator.
24445

In the German edition of the inSync client, the sync status on the UI appears in English.

24625

If the size of the secondary storage is more than the primary storage, backup to the secondary storage continues even if it is full.

23635

After upgrading from inSync Private Cloud 5.1.1 installed on Ubuntu Linux, inSync Master Management Console is not accessible.

23830

If you update the port number of a storage node by using the inSync Master Management Console, the port number is not updated in the configuration file.

23631

After upgrading to inSync Private Cloud 5.3.1, sharing with guest users fails.

24752

Profile administrators cannot view the Storage Pool Details page.

23996 

On Linux and Mac computers, restore for some special files (such as socket and symbolic link) did not complete.

21543 When you rename or move any folder in inSync Share while it is being synced, an empty folder with the old name is retained in the inSync Share folder.
24902  Files created by using the BarTender software failed to open from the inSync Share folder.
26061  When editing Windows Journal application files (JNT), they disappear from the inSync Share folder.
25756  Files created by using the KeePass software used to get automatically deleted from the inSync Share folder. 
25623  Due to various reasons, clients would randomly get disconnected and backups would fail. 
24700  The CPortal page takes more than 20 seconds, sometimes up to 2 minutes, to load.
24585  Profile configuration does not retain platform-specific changes. This issue occurs while saving changes to a Mac profile when the profile also has something configured in the Windows section. Changes to the Mac section's exclude files or include files are not saved even after multiple attempts. 
25788 

The FSCK script fails with the following error:

AttributeError: BlkStor instance has no attribute 'blk_getref'

25271  Incorrect statistics appear in the Bytes Transferred and Time Taken columns of the Roll Out report.
24871 

The Manage Users page does not display users who have 0 devices when you sort the content according to devices or quota.

24260  Unable to move users from one storage to another when share data is associated with the user. 
24588 

The first backup after the activation of the inSync client fails with network errors.

24248  On the Data Analytics page, # Files By Sizes displays some incorrect statistics. 
24898 

The Mobile Credentials tab contains a broken link.

25129  When you do not import users from AD and you add them manually or by using a CSV file, if you want to enable Active Directory authentication for these users, you need to add the AD user name manually.

Revision information

The revision numbers of the installers for inSync On-premise 5.4 edition are listed in the following table. The revision number is a part of the installer name. Use the revision number to ensure that you have the correct installer.

Product Revision
inSync Master 
  • Windows: r27024
  • Linux: r27025
inSync Storage Node
  • Windows: r27024
  • Linux: r27025
inSync client
  • Windows: r27024
  • Linux: r27025
  • Mac: r27023
inSync Edge Server
  • Windows: r23364 (inSync Edge Server 5.3.1 GA)
  • ​Linux: r23365 (inSync Edge Server 5.3.1 GA)

Upgrade matrix

If you are using inSync Enterprise or inSync Professional 5.3.1, you can directly upgrade to inSync 5.4. If you are using any other version of inSync Enterprise or inSync Professional, you must first upgrade to inSync 5.3.1, and then upgrade to inSync 5.4.

If you are using inSync Private Cloud 5.2 or later, you can directly upgrade to inSync 5.4. If you are using a version of inSync Private Cloud that is earlier than 5.2, you must first upgrade to inSync 5.3.1, and then upgrade to inSync 5.4.

 

inSync Edition Upgrade From Revision (Windows) Revision (Linux)
inSync Professional 5.3.1 r22685, r23138​  r22679, r23147
inSync Enterprise 5.3.1 r22685, r23138 r22679, r23147
inSync Private Cloud 5.3.1 r22887, r23364 r22887, r23365
5.2.2 r20256 r20254
5.2.1 r18797 r18745
5.2 r17937 r17937
Note: For upgrade assistance from the Enterprise or Professional editions to the Private Cloud edition, contact Druva Support

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Release details of inSync Client 5.3.1

New features and enhancements

This table contains the list of new features and enhancements introduced in version 5.3.1 of inSync Enterprise.

Persona backup enhancements
  • Customize persona backup to backup system settings most critical to your organization.
  • Restore settings backed up from a 32-bit Windows OS to a 64-bit Windows OS.
Improved backup and restore experience
  • Real-time adjustments to bandwidth fluctuations ensuring a fair distribution of available bandwidth among inSync clients and a smooth backup and restore experience.
Data governance
  • Administrators can put users on legal hold and preserve their data for custodians.
Efficient administration
  • Administrators can disable backups over different types of data networks.
  • User rollout report providing administrators complete transparency on deployment and first use of inSync client in an organization.
  • More options for administrators when granting users the ability to restrict administrator access to their data.
Deeper AD integration
  • Global Catalog and Domain Controller access along with new options for wizard-based or manual specification of Base DN to fast-track user import in multi-domain forest environments.
Enhanced user experience
  • Real-time file-sharing sync status in the inSync client UI.
  • Intelligent handling of files in inSync Share with identical file names but different alphabet cases.
  • Extended platform support for OS X Mavericks and Windows 8.1.
Note: For the list of deprecated features, see Feature End of Life Announcement.

Known issues and workarounds

This table contains a list of known issues discovered in version 5.3.1.

Issue Description
20734

Restore of a folder that contains more than 10000 files initiated either from inSync client or from inSync Admin Console fails. During restore, the inSync interface stops responding.

Workaround: Restore from inSync Web.

21407

inSync users cannot restore data over WAN.

Workaround: Restore data over LAN.

23108

If the backup/insync port is changed, the new port number is not visible in the activation email that is sent to the users. 

Workaround: The inSync administrator must manually edit the template for the activation email to include the modified port number.

23408

Sometimes, the profile details pages are not displayed if a storage is unhealthy. This is a rare occurrence.

Workaround: None.

22439 Multiple versions are backed up for files with .eml extension stored in the inSync Share folder even if no changes are made to them. The issue is caused by Windows Search Service.
Workaround: Disable Windows Search Service or turn off Windows Indexing on the Windows computers where inSync client is installed.
21543

When you rename or move any folder in inSync Share when it is being synced, an empty folder with the old name is retained in the inSync Share folder.

Workaround: Avoid renaming or moving a folder immediately after creating it in the inSync Share folder.
23903

On OS X Mavericks, overlay icons in inSync Share are not displayed in the list view. 

Workaround: None. 

24229

Document preview functionality is not available for documents shared through inSync share .

Workaround: None.

24594

Even after you enable password policy for inSync users, simple passwords that do not adhere to the password policy can be used for inSync clients on Linux computers.

Workaround: None. 

24445

In the German edition of the inSync client, sync status on the UI appears in English.

Workaround: None.

23996 On Linux devices, restore of sock files fail.
Workaround: None.
24189

Integrated mass deployment fails if during AD Mapping, users and groups belong to different domains.

Workaround: Instead of putting users from all the domains to a single universal group, create groups in each subdomains. 

24784

Optimized PST backup from Outlook (MAPI backup) and backup of encrypted files fail if the inSync client is activated by the administrator using authkey.

Syncing of encrypted files also fails if the inSync client is activated by the administrator using authkey.

Workaround: Restart the inSync client service after activating the client using authkey.

24985 Compaction of deleted devices on storage optimized for diskspace savings fails and the following error is displayed: No matching key/data pair found.

Fixed issues in patch 1

This table contains a list of issues fixed in patch 1 of inSync Enterprise 5.3.1.

Issue Description
24215 Folders created from inSync Web did not inherit parent Access Control List (ACL) properties.
24615 On Mac computers, the sync status on the inSync Client interface appeared complete, but the folders were not synced with inSync Web.
24819 Sometimes, data of active devices was compacted along with data of a deleted devices.
24588 The first backup after activation of inSync Client failed with network errors.

Fixed issues

This table contains a list of issues fixed in version 5.3.1.

Issue Description
23600 Storage became unhealthy if the location of the Database folder was changed.
23435

Customizations to the Reset Password Email template were not applied.

22455 In the Express Configuration or Advanced Configuration wizards, folders were not selected by default under Update Profile.
18598 Syncing of inSync Share folder failed when user data exceeded the assigned quota. However, on the inSync client, the share status appeared as completed.
23515 French and German versions of Getting started.pdf are not available in the inSync Share folder.
20350 On Windows 8 computers, a Help icon appeared on the task bar instead of the inSync client icon. This was observed only after upgrading inSync client to version 5.3.
23856 Sometimes, overlay icons in inSync Share on an OS X Snow Leopard (version 10.6) computer did not get updated. 
23723 inSync client displayed 100% network bandwidth available even after inSync administrator applied restrictions.
23326 Server start time displayed under Server Usage graph on the Dashboard page of inSync Admin Console did not update after the server was restarted.
22392 Outlook email attachments that were attached by reference were not being backed up.
21758 inSync Server service status were not displayed on Windows OS.
22110 User computer stopped functioning when inSync client tried to back up multiple PST files, each containing in excess of 1.5 GB of data.
23758 In the absence of any restore point on a device, restore check failed and displayed error messages.

Revision information

The revision numbers of the installers for inSync Enterprise 5.3.1 edition are listed in the following table. The revision number is a part of the installer name. Use the revision number to ensure that you have the correct installer.

Product Revision
inSync server
  • Windows: 23138
  • Linux: 23147
inSync client
  • Windows: 23138
  • Linux: 21121 (inSync Client 5.3 GA)
  • Mac: 23137

Upgrade matrix

If you have an existing installation of inSync Enterprise edition, you can upgrade to inSync 5.3.1. Use the revision numbers listed in the table to identify if your current installation can be upgraded to inSync 5.3.1. 

Upgrade from Revision (Windows) Revision (Linux)
5.3.1 r22685 r22679
5.3 r21115, r21514 r21121, r21519
5.2.2 r20208 r20214
5.2.1 r18737 r18738
5.2 r17835 r17844
5.1.1 r16045, r15483, r15096, r14647 r17692, r15483, r15114, r14650
5.1 r13854, r13450, r12871 r13854, r13450, r13197
5.0.1 r12649, r11506, r10795, r10605, r10415, r10224 r11513, r10799, r10608, r10417, r10227
5.0 r9246, r9092 r9248, r9094

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