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Druva Documentation

Uninstalling inSync Client

Overview

This topic describes how to uninstall inSync client from Windows, Linux, or Mac laptops.

Uninstalling inSync client on Windows

Before you begin: Make sure you have administrative privileges on the computer from which you want to uninstall inSync client.

  • Click Start > All Programs > Druva inSync > Uninstall Druva inSync.

Uninstalling inSync client on Mac

Before you begin: Make sure you have administrative privileges on the computer from which you want to uninstall inSync client.

To uninstall inSync client

  1. Open Launchpad.
  2. Click Uninstall inSync
  3. Enter your password, and then click OK.
Note: You can also find the uninstaller under /Applications/Druva inSync.

Uninstalling inSync client on Linux

Before you begin: Make sure you have super user privileges on the computer from which you want to uninstall inSync client.

Uninstalling inSync client from CentOS or RHEL

To uninstall inSync client

  1. Obtain the inSync client version:
rpm -qa | grep druva-insync-client
  1. Run the following command:
rpm -e druva-insync-client-<version>-<arch>

Uninstalling inSync client from Ubuntu

To uninstall inSync client

  1. Obtain the inSync client version:
dpkg --get-selections | grep druva-insync-client
  1. Run the following command:
dpkg -r druva-insync-client-<version>-<arch>

Completing the uninstallation

After an uninstallation, the inSync client configuration details, logs, and the inSync Share folder (if share was enabled) are retained on your device. To complete the uninstallation, you must delete these files manually.

Note: inSync client logs and files are retained on your device as a safeguard against an inadvertent uninstallation. In such a scenario, you can use the retained configuration details to restore the inSync client to its previous state. 

For Windows users

(Share users) Before you begin, make a copy of the files and folders contained in the inSync Share that you might find useful later. 

To complete the uninstallation, manually delete:

  • C:\inSync4
  • C:\Documents and Settings\<user name>\Local Settings\Temp
  • C:\Program Files\Druva
  • C:\Windows\Installer\<GUID>\inSyncIcon.exe
  • C:\Windows\Installer\<GUID>\HelpIcon.exe
  • (Share users) Manually delete the folder: C:\user\<user name>\inSync Share

For Mac users

(Share usersBefore you begin, make a copy of the files and folders contained in the inSync Share that you might find useful later. 

To complete the uninstallation, manually delete:

  • /Users/<user name>/Library/Application Support/inSync
  • /Users/<user name>]/Library/Preferences/com.trolltech.plist
  • (Share users) /Users/<user name>/inSync Share

For Linux users

(Share usersBefore you begin, make a copy of the files and folders contained in the inSync Share that you might find useful later. 

To complete the uninstallation, manually delete:

  • /home/<user name>/.inSync
  • /opt/Druva
  • (Share users) /home/<user name>/inSync Share
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