Skip to main content
Druva Documentation

Release Details

New features and enhancements

This section contains a list of new features introduced with Druva inSync 5.3.

Flexible user-storage mapping As inSync 5.3 administrators, you now have more control over mapping storages with profiles. On moving the end-users to new storage:
  • End-users start backing up on the new storage immediately.
  • End-users retain their old snapshots on the previous storage.
  • End-users can restore data from any snapshot, even those that are on the old storage.
Support removed for disk space saving storage With inSync 5.3, you can only create storages optimized for performance. However, disk space saving storages that were created in the earlier releases will be supported.
Auto-configuring proxy support

With inSync 5.3, you can mass-deploy proxy server configuration on inSync clients.

inSync supports HTTP, SOCKS4 and SOCKS5 proxy types. After deployment, inSync client can access inSync server through proxy servers with static IP address as well as through proxy servers whose details are published through a PAC file or a WPAD URL. It also supports authentication at the proxy server, either through a single user ID and password or through active directory credentials of a user.
The end-users can configure proxy settings during inSync client activation or from the inSync UI.

Improved inSync client UI The inSync client UI is greatly improved in inSync 5.3. 
Some of the improvements are as follows:
  • An always visible action bar that can be used to start backups and restores, pause inSync client, open inSync Share folder, and access inSync Web.
  • A left navigation panel providing quick access to the Summary, Preferences, and My Account pages.
  • Tool tips on buttons and links to guide the users.
  • The Restore button on the action bar now opens the Restore window. In the previous release, it would open the Restore page on inSync Web.
  • Revamped Mac client interface that is inline with Mac style guidelines.
Backup profiles based on operating system

inSync 5.3 offers administrators the ease of configuring laptop backup content based on the operating system of the user devices. The administrator can configure folders, email client, and settings for a specific OS.

Enhanced mobile content security for backup and DLP inSync 5.3 offers administrators variety of options to implement BYOD and content security policies for mobile devices. As an inSync administrator, you can:
  • Mandate content to be backed up based on OS.
  • Mandate device deactivation.
  • Prevent other apps from accessing inSync content.
  • Prevent users from downloading content from inSync server for offline access.
  • Manually wipe inSync container on the mobile devices.

inSync 5.3 offers flexibility to the end-users while backing up their mobile data. The end-users can:

  • Choose to back up their device.
  • Choose the data to be backed up.
  • Specify schedule and resource settings for their backup.
Easy configuration of folders and files for backup inSync 5.3 offers the end-users the ease of configuring folders and files for backup. They can now browse their computers folder hierarchy and select the folders and files for backup.
Enhanced inSync Share Experience The inSync Share functionality has been vastly improved in this release by adding the following features:
  • End users can now create folders and upload files directly through inSync Web.
  • Administrators can mandate end users to password-protect the links that they share with others. If not mandated, the end users can choose to enable password protection for their links.
  • End users can now collaborate with users outside their organization. The guest users will have access to the folders shared with them through a Web browser, and can upload or modify content in it.
Enhanced audit trail inSync 5.3 offers greater transparency on administrator and end user activities.
  • As an inSync administrator, you can view granular details of administrator and user activities.
  • More activities have been added to the user audit trail.
  • The audit trail retention period is customizable.
  • The admin audit trail can be downloaded in CSV or HTML format.
Unity Interface support for inSync client inSync 5.3 adds support for the Unity interface used on Ubuntu computers.
OS X Mavericks (version 10.9) support for inSync client inSync 5.3 adds support for Mac OS X Mavericks.
Improved data deduplication efficiency With increased data deduplication, inSync 5.3 saves more space on your storages.
Restoring folders to customized paths on mobile devices With inSync 5.3, you can restore inSync data to the original location or a custom location on the SD card of your mobile device.

Known issues and workarounds

This section contains a list of known issues for Druva inSync 5.3.

Issue Description

Restore of a folder that contains more than 10000 files initiated either from inSync client or from inSync Admin Console fails. During restore, the inSync interface stops responding.

Workaround: Restore from inSync Web.


Storage becomes unhealthy if the location of database folder is changed.

Workaround: None.

inSync users cannot restore data over WAN.

Workaround: Restore data over LAN.


If the backup/insync port is changed, the new port number is not visible in the activation email that is sent to the users. 

Workaround: The inSync administrator must manually edit the template for the activation email to include the modified port number.

Customizations to the Reset Password Email template are not applied.

Workaround: None.
22455 In the Express Configuration or Advanced Configuration wizards, none of the folders appear selected on the Update Profile page.
Workaround: Select the folders that you want to backup.

Sometimes, the profile details pages are not displayed if a storage is unhealthy. This is a rare occurrence.

Workaround: None.
22439 Multiple versions are backed up for files with .eml extension stored in the inSync Share folder even if no changes are made to them. The issue is caused by Windows Search Service.
Workaround: Disable Windows Search Service or turn off Windows Indexing on the Windows computers where inSync client is installed.

When you rename or move any folder in inSync Share when it is being synced, an empty folder with the old name is retained in the inSync Share folder.

Workaround: Avoid renaming or moving a folder immediately after creating it in the inSync Share folder.

If user data exceeds the quota defined by the administrator, syncing of inSync Share folder fails. However, on the inSync client, the Share status is displayed as Completed.

Workaround: None.

French and German versions of Getting started.pdf is not available in the inSync Share folder.

Workaround: None.

On Windows 8 computers, a Help icon appears on the task bar instead of the inSync client icon. This is only observed after upgrading inSync client to version 5.3.

Workaround: None.

On OS X Mavericks, overlay icons in inSync Share are not displayed in the list view. 

Workaround: None. 


On OS X Snow Leopard (version 10.6), overlay icons in inSync Share are not updated. 

Workaround: None.


On Linux and Mac computers, restore for some special files (such as socket and symbolic link) does not complete.

Workaround: None.

Fixed issues

This section contains a list of issues fixed in version 5.3 (patch 1).

Issue Description

On OS X Mavericks, the share options displayed when a user right-clicked on any file or folder inside the inSync Share folders did not work.


On OS X Mavericks, integrated mass deployment of inSync client was not supported.


This section contains a list of issues fixed in version 5.3.

Issue Description

inSync could not restore files with file paths more than 259 characters.


Only contacts on the SIM card were being backed up from Android devices. Contacts synced from Google account were being ignored. 

Revision information

The revision numbers of the installers for inSync 5.3 Professional edition are listed in the following table. The revision number is a part of the installer name. Use the revision number to ensure that you have the correct installer.

Product Revision
inSync server
  • Windows: r21514
  • Linux: r21519
inSync client
  • Windows: r21115
  • Linux: r21121
  • Mac: r21508

Upgrade matrix

If you have an existing installation of inSync Professional edition, you can upgrade to inSync 5.3. Use the revision numbers listed in the table to identify if your current installation can be upgraded to inSync 5.3.

Upgrade from Revision (Windows) Revision (Linux)
5.3 r21115 r21121
5.2.2 r20208 r20214
5.2.1 r18737 r18738
5.2 r17835 r17844
5.1.1 r16045, r15483, r15096, r14647 r17692, r15483, r15114, r14650
5.1 r13854, r13450, r12871 r13854, r13450, r13197
5.0.1 r12649, r11506, r10795, r10605, r10415, r10224 r11513, r10799, r10608, r10417, r10227
5.0 r9246, r9092 r9248, r9094
4.5.1 r14039, r11893, r10355, r9926, r8795, r8548, r7787, r7493, r7420 r14042, r11894, r10370, r9927, r8797, r8555, r7789, r7529, r7423
4.5 r7126, r6986 r7128, r6987
  • Was this article helpful?