Skip to main content

 

Druva Documentation

Configuring and customizing an email account for inSync server

Overview

This topic explains how to configure an email account for the inSync server. It also explains how to customize the messages sent by the inSync server.

Why does inSync server need an email account?

Various inSync activities require inSync server to send emails to its users and administrators. For example, when new users or administrators are added to inSync, inSync server sends their account information to them through an email. Similarly, inSync server can send reports to an administrator as an email attachment. To be able to send the emails, inSync server must have an email account.

Assigning an email account to the inSync server

Before you begin: Create an email account that can be assigned to inSync server. Keep the SMTP server settings of this email account handy.

To assign an email account:

  1. On the menu bar, click Manage > Settings.
  2. Click the Email Settings tab.
  3. Under Email Setup, click Edit. The Email Setup window appears.
    emailsetup.png
  4. Enter the following information:
    • SMTP server: Enter the SMTP server address for the email ID. For example, if you want to use a Gmail address for inSync, the SMTP server address is smtp.gmail.com.
    • SMTP port: Enter the port used by the SMTP server. The default value is 25.
    • SMTP username: Enter the email ID.
    • SMTP password: Enter the password for the email account.
    • User secure connection: Select if TLS/SSL is required for email communication. 
  5. Click Save.

The email ID is assigned to the inSync server.

Customizing emails sent by inSync server

Note: You can customize the emails sent by inSync server to end users. Emails sent to inSync administrators cannot be customized.

Adding a sender name, signature, reply-to address

To add sender name, signature, and reply-to address to emails

  1. On the menu bar, click Manage > Settings.
  2. Click the Email Settings tab.
  3. Under Email Message Customization, click Edit. The Email Message Customization window appears.
    emailSignature.png
  4. Modify the following fields:
    • Reply to: Enter the email address to which replies to inSync server are sent. 
    • Sender: Enter the name that will be displayed to the recipients of the emails.  
    • Signature: Enter the signature that appears in the email. 
  5. Click Save.

Customizing the new user activation email

To customize the activation email message, you must create a single user. (If required, you can create a dummy user and later delete it.) When creating a user, the activation email is displayed and you can modify its text. Any change you make is saved and applied to all future activation emails.

To customize the activation email message

  1. On the menu bar, click Manage > Users.
  2. Click Create New. The Create New User window appears.
  3. Enter the required details for the user.
  4. Modify the subject line and the body of the text as required. When modifying the body of the email, make sure you include the following variables:
    • %USER% - This variable represents the name of the user.
    • %SERVERS% - This variable represents the URL of the inSync server.
    • %MAIL% - This variable represents the email ID of the new user.
    • %PASSWORD% - This variable represents the password of the new user's inSync account. 
    • %CLINK% - This variable represents the link on the Druva Website from where the user can download inSync client. To allow users to download the inSync client from a different location, replace %CLINK% with the path to the new location. 
  5. Click Create User.
Note: You can use simple HTML tags for formatting the body of the email.

Customizing the reset password message

To customize the reset password message sent to users, you must first customize the reset password message for one user. Thereafter, all users will receive the modified email.

To customize the reset password message sent to users

  1. On the menu bar, click Manage > Users.
  2. Select a user whose password you want to reset.
  3. Click More > Reset Password. The Reset Password window appears.
    customizeResetPasswordEmail.png
  4. Modify the subject and body of the email as required. When modifying the body of the email, make sure to include the following variables:
    • %USER% - This variable represents the name of the user.
    • %SERVERS% - This variable represents the URL of the inSync server.
    • %MAIL% - This variable represents the email ID of the new user.
    • %PASSWORD% - This variable represents the password of the new user's inSync account.
  5. Click Reset Password.
Note: You can use simple HTML tags for formatting the reset password message.

  • Was this article helpful?