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Druva Documentation

Configuration and Log Files

Overview

The inSync Server log files contain details of requests to the inSync Server. You can use these log files to analyze and troubleshoot issues that you might encounter when the inSync Server does not behave as expected.

Note: If you need assistance with resolving your issues, share these log files with the Druva Support team.

inSync server log files

The following table contains inSync server log files details:

Name Location Includes
inSyncServer.log

Windows

  • C:\inSyncServer4\logs

Linux

  • /var/inSyncServer4
Backup and restore requests addressed by inSync Server. This log file also contains details about changed configuration.
inSyncServerConfig.log

Windows

  • C:\inSyncServer4\logs

Linux

  • /var/inSyncServer4
Initial configuration.
inSyncSharePanel.log

Windows

  • C:\inSyncServer4

Linux

  • /var/inSyncServer4
Share activities of inSync users when port 443 is used for accessing inSync Web.
inSyncSharePanelHttp.log

Windows

  • C:\inSyncServer4

Linux

  • /var/inSyncServer4
Share activities of inSync users when port 80 is used for accessing inSync Web.
inSyncSPH.log

Windows

  • C:\inSyncServer4

Linux

  • /var/inSyncServer4
inSync service entries. For example, entries such as starting inSync services, stopping inSync services, and so on.
inSyncStorage<Storage ID>.log

Windows

  • C:\inSyncServer4

Linux

  • /var/inSyncServer4
Activities of the storage indicated by the storage ID. Use this log file for troubleshooting issues that you might encounter while working with this storage.
bynamo<Storage ID>.log

Windows

  • C:\inSyncServer4

Linux

  • /var/inSyncServer4
Activities of the storage indicated by the storage ID. Use this log file for troubleshooting issues that you might encounter while working with this storage.
inSyncCompact<Storage ID>.log

Windows

  • C:\inSyncServer4

Linux

  • /var/inSyncServer4
Activities of the storage indicated by the storage ID. Use this log file for troubleshooting issues that you might encounter while working with this storage.
inSyncWebPanel.log

Windows

  • C:\inSyncServer4

Linux

  • /var/inSyncServer4
inSync Admin Console activities.
sharedb.log

Windows

  • C:\inSyncServer4

Linux

  • /var/inSyncServer4
Database activities.

inSync configuration files

Note: Druva recommends not modifying the configuration files except when required. In scenarios where you must modify these configuration files, should you need assistance, contact the Druva Support team.

The inSync server configuration file is available at the following locations:

  • Windows: C:\inSyncServer4\inSyncServer.cfg
  • Linux: /etc/inSyncServer4/inSyncServer.cfg

These files contain information such as SMTP settings, port, and server IP lists.

inSync services

Note: Stopping the inSync Services pauses all synchronization and restore operations.

inSync Services for Windows

The following table contains inSync services that run on a Windows computer:

Name Description
Druva inSync Server inSync Server service
Druva inSync Server Share Server inSync share service
Druva inSync Server Control Panel inSync Control Panel service

inSync Services for Linux

The following table contains inSync services that run on a Linux computer:

Name Location on inSync server Description
inSyncSrv /etc/init.d/inSyncSrv Controls inSync server.
inSyncShareServer /etc/init.d/inSyncShare Controls  config server and sync server processes.
inSyncControlPanel /etc/init.d/inSyncControlPanel Controls inSync Control Panel.
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