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Druva Documentation

Activating inSync client for a user


This topic explains how to activate inSync client on a user device.

Why activate inSync client for a user?

Sometimes, you might not be able to share inSync client activation details with a user. Consider the following scenarios:

  • Your organization's policy requires you to provide laptops to new hires after installing and activating relevant software
  • You are replacing a lost device

In scenarios such as these, you must activate inSync client on user's device. 

Note: You can activate inSync client on Windows or Mac computers. Users with Linux computers must activate inSync client themselves.

Activating inSync client

Step 1: Download authentication key for the user

To download authentication key for a user

  1. On the menu bar, click Manage > Users.
  2. Select the user and click More > Download Authkeys. The Download Authkey window appears.
  3. Select the user device on which you want to activate inSync.
    • To replace a device, select the device name from the drop-down menu.
    • To add a new device, select Add new device.
    Note: If the user does not have a device configured, No devices attached is displayed.
  4. Click Download Authkeys.

A file named is downloaded to your computer. It contains the authentication keys for the selected user. If you selected multiple users, the zip file will contain multiple key files. Each key file will be named <user name>.idk.

Step 2: Activate inSync client on the user's computer

Before you begin

  • Make sure inSync client is installed on the user's computer.
  • Keep the authentication key for the user in a folder that is accessible from the user's computer.
Note: If you have generated authentication key multiple times for a user, use the most-recent authentication key.

Activating inSync client on Windows

To activate inSync client on Windows:

  1. Log on to the user's computer.
  2. Run the following command:
C:> cd "C:\Program Files\Druva\inSync\"
C:\Program Files\Druva\inSync>inSyncAgent.exe 'path\to\the\userkey.idk'
Note: For 64-bit Windows, use Program Files (x86) in place of Program Files.

Activating inSync client on Mac

To activate inSync client on Mac:

  1. Log on to the user's computer.
  2. Download the attached file and save it to the Mac's desktop.
  3. On the Mac's Terminal, run the following command from the desktop:
Desktop$./ /path/to/the/userkey.idk

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