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Druva Documentation

Activating inSync client on a user's laptop

Why activate inSync client for a user?

Consider the following scenarios:

  • Your organization's policy requires you to provide laptops to new hires after installing and activating relevant software
  • You are replacing a lost device.

In scenarios such as these, you must activate inSync client on user's device. 

Note: You can activate inSync client on Windows or Mac laptops. Users with Linux laptops must activate inSync client themselves.

Step 1: Download authentication key for the user

To download authentication key for a user

  1. On the menu bar, click Manage > Users.
  2. Select the user and click More > Download Authkeys. The Download Authkey window appears.
  3. Select the user device on which you want to activate inSync.
    • To replace a device, select the device name from the drop-down menu.
    • To add a new device, select Add new device.
Note: If the user does not have a device configured, No devices attached is displayed against the user's name. 
  1. Click Download Authkeys.

A file named is downloaded to your laptop. It contains the authentication keys for the selected user. If you selected multiple users, the zip file will contain multiple key files. Each key file will be named <user name>.idk.

Step 2: Activate inSync client on the user laptop

Follow the steps in this section to activate inSync client on a user's laptop. 

Before you begin

Make sure that:

  • inSync client is installed on the user's laptop.
  • Keep the authentication key for the user in a folder that is accessible from the user's laptop.
Note: If you have generated authentication key multiple times for a laptop, use the most-recent authentication key.

Activating inSync client on Windows

To activate inSync client on Windows

  1. Log on to the user's laptop.
  2. Run the following command:
C:> cd "C:\Program Files\Druva\inSync\"
C:\Program Files\Druva\inSync>inSyncAgent.exe 'path\to\the\userkey.idk'
Note: For 64-bit Windows, use Program Files (x86) instead of Program Files.

Activating inSync client on Mac

To activate inSync client on Mac

  1. Log on to the user's laptop.
  2. Download the attached file and save it to the Mac's desktop.
  3. On the Mac's Terminal, run the following command from the desktop:
Desktop$./ /absolute/path/to/the/userkey.idk
Note: In the command, always provide the absolute path of the authenticaton key. Enclose the path in double quotes if there are spaces in it.
For example, ./ "/Users/John Smith/Desktop/John Smith.idk"