Skip to main content
Druva Documentation

Release Details

New features and enhancements

This table contains the list of new features and enhancements introduced in version 5.3.1 of inSync Private Cloud.

Added support for resellers inSync Private Cloud 5.3.1 introduces support for multiple organizations management. The multi-org feature allows for easy creation and management of multiple customer accounts into a single installation of inSync Private Cloud.Resellers can now effectively create and manage "on demand" customer accounts. The intuitive UI, simplistic use experience, and centralized management of customer accounts are just some of the reasons why resellers will benefit from this feature.
Scalable storage
  • Create logical pools of your storage. To scale, add more storage to the pool. inSync automatically balances user data across all storage within a pool.
  • Integrate with OpenStack Swift object storage.
  • Create multi-volume storage and scale the storage unit as and when required by adding volumes.
  • Flexible user-storage mapping to re-map users from one storage to another when they move across geographic regions.
Efficient administration
  • Configuration wizard to quickly setup inSync Private Cloud in your organization.
  • Device specific profiles that lets you configure backup policies for different OS platforms within the same profile.
  • Global Catalog and Domain Controller access along with new options for wizard-based or manual specification of Base DN to fast-track user import in multi-domain forest environments.
  • Employ your Active Directory when mass-deploying inSync client on user computers and reduce the time to implement inSync in your organization.
  • User rollout report providing you complete transparency on deployment and first use of inSync client in an organization.
  • Access to end user logs giving administrators insight to inSync client activity and find the root cause of issues, if any.
Persona backup enhancements
  • Customize persona backup to backup system settings most critical to your organization.
  • Restore settings backed up from a 32-bit Windows OS to a 64-bit Windows OS.
Improved backup and restore experience
  • Real-time adjustments to bandwidth fluctuations ensuring a fair distribution of available bandwidth among inSync clients and a smooth backup and restore experience.
  • Reinstatement of file metadata during restores.
  • Continuous performance enhancements include deduplication updates to save bandwidth by transferring 70% less incremental data than competing solutions and a 5x increase in the number of concurrent connections with a node.
Enhanced user experience
  • New inSync client interface that is highly intuitive and allows end users to easily configure preferences and monitor status.
  • Real-time file-sharing sync status in the inSync client UI.
  • Ability to drag and drop files on inSync Web for quick sync and share.
  • Intelligent handling of files in inSync Share with identical file names but different alphabet cases.
  • Extended platform support for OS X Mavericks, Windows 8.1, and new versions of Linux distributions.
  • Support for Unity interface on Ubuntu computers.
Deeper IT Governance and Advanced Security
  • Legal hold allows you to preserve custodian data for e-discovery, with a single click.
  • New audit trails offer you granular details of admin and user activities with configurable retention policies.
  • Advanced BYOD policies enable you to prevent third party apps from accessing any data within the inSync container on end users’ mobile devices.
  • Data privacy policies permit you to enable or disable admin access to user data depending on your organizational requirements.
  • Network blacklisting allows you to prevent data transfers over specified data networks such as a certain 3g network.
  • inSync Edge Server lets you keep all inbound firewall ports closed for added security in the client-server communication across WAN networks.
Bi-directional file sharing with external users
  • New guest accounts enable external users to collaborate on shared folders with view only, or edit and upload permissions directly from inSync Web without any client downloads.
  • Enhanced user activity stream offers you visibility into external collaboration activities.
  • Password-protected shared links enable you to enforce secure external sharing.
Flexible proxy support
  • Support for HTTP, SOCKS4, and SOCKS5 proxy types.
  • inSync client can access proxy server through static IP address, a PAC file, or a WPAD URL.
  • Support for authentication at the proxy server, either through a single user ID and password or through active directory credentials of a user.
  • Ability to mass-deploy proxy server configuration on inSync clients.
Note: For the list of deprecated features, see Feature End of Life Announcement.

Known issues and workarounds

This table contains a list of known issues discovered in version 5.3.1.

Issue Description

Document preview functionality is not available for documents shared through inSync share .

Workaround: None.


Even after you enable password policy for inSync users, simple passwords that do not adhere to the password policy can be used for inSync clients on Linux computers.

Workaround: None. 


In the German edition of the inSync client, sync status on the UI appears in English.

Workaround: None.


On Linux devices, restore of sock files fail.

Workaround: None.


On OS X Mavericks, overlay icons in inSync Share are not displayed in the list view. 

Workaround: None.


Integrated mass deployment fails if during AD Mapping, users and groups belong to different domains.

Workaround: Instead of putting users from all the domains to a single universal group, create groups in each subdomains. 


If the size of the secondary storage is more than the primary storage, backup to the secondary storage continues even if it is full.

Workaround: Make sure that the secondary storage is of the same size as the primary storage.


Integrated mass deployment fails for users with Unicode characters in their name.

Workaround: None.


After upgrading from inSync Private Cloud 5.1.1 installed on Ubuntu Linux, inSync Admin Console is not accessible.

Workaround: Restart the inSync Master Server services.


inSync Web becomes unresponsive when the user is browsing through a restore point that has more than 50,000 files.

Workaround: None.


Change the port number of a storage node through the inSync Admin Console is not reflected in the configuration file.

Workaround: None


After upgrading to inSync Private Cloud 5.3.1, sharing with guest users fails.

Workaround: Restart the inSync Master Server services.


Profile administrators cannot view storage pool details page.

Workaround: None.


Optimized PST backup from Outlook (MAPI backup) and backup of encrypted files fail if the inSync client is activated by the administrator using authkey.

Syncing of encrypted files also fails if the inSync client is activated by the administrator using authkey.

Workaround: Restart the inSync client service after activating the client using authkey.

Fixed issues in patch 1

This table contains a list of issues fixed in patch 1 of inSync Private Cloud 5.3.1.

Issue Description
24215 Folders created from inSync Web did not inherit parent Access Control List (ACL) properties.
24615 On Mac computers, the sync status on the inSync Client interface appeared complete, but the folders were not synced with inSync Web.
24819 Sometimes, data of active devices was compacted along with data of a deleted devices.
24588 The first backup after activation of inSync Client failed with network errors.

Fixed issues

This table contains a list of issues fixed in version 5.3.1.

Issue Description
21017 After an upgrade to inSync Private Cloud 5.2, the auto-delete functionality could not be put on hold for iOS and Android devices.

If you customized the help link while co-branding inSync Client, the default help links on inSync Web did not change.

20970 Sometimes, inSync Client installed on Mac 10.7 and 10.8 crashed during backup. This issue was observed only if share was enabled.  
22625 You could not email Analytics results that contained more than 15000 records.
22820 Administrator initated restores to user devices failed if inSync client earlier than 5.2 was upgraded while the restore to the device was in progress.

Revision information

The revision numbers of the installers for inSync Private Cloud 5.3.1 edition are listed in the following table. The revision number is a part of the installer name. Use the revision number to ensure that you have the correct installer.

Product Revision
inSync Master server
  • Windows: r23364
  • Linux: r23365
inSync Storage node
  • Windows: r23364
  • Linux:  r23365
inSync client
  • Windows: r23138
  • Linux: r22121 (inSync client 5.3 GA)
  • Mac: r23137
inSync Edge Server
  • Windows:  r23364
  • ​Linux:  r23365

Upgrade matrix

If you have an existing installation of inSync Private Cloud, you can upgrade to version 5.3.1. Use the revision numbers listed in the table to identify if your current installation can be upgraded to inSync 5.3.1.

Upgrade from Revision (Windows) Revision (Linux)
5.3.1 r22887 r22887
5.2.2  r20256  r20254
5.2.1 r18797 r18745
5.2 r17937 r17937
5.1.1 r15103, r15393 r15103
5.1 r14700, r13720 Unsupported in this version
5.0.1 r10605 Unsupported in this version
Note: If you are upgrading from version 5.2 or later, run the 5.3.1 installer over an existing installation. If you are upgrading from a version earlier than 5.2, uninstall the old version, but retain the configuration files. Now perform a fresh installation of inSync Private Cloud 5.3.1.
  • Was this article helpful?