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Druva Documentation

Upgrading inSync Client from 5.2 to 5.2.1 on a Mac Computer

Overview

This article contains instructions for upgrading inSync Client 5.2 to version 5.2.1 on a MAC computer. inSync administrators might find this article useful.

This article is applicable for inSync Cloud version 5.2

Resolution

Problem Definition
Upgrades of inSync Clients 5.2 installed on MAC computers to version 5.2.1 triggered from the inSync Cloud Admin Console 5.2.1 do not succeed.
 

Note: For upgrading inSync Client from the inSync Cloud Admin Console, select Manage > Devices > <<device name>> > Upgrade. For more information, see the Druva documentation.

 

Workaround:
To ensure that MAC computers across your organization are running version 5.2.1 of inSync Client, you must manually upgrade the existing 5.2 installations.
Send an e-mail instructing MAC users across the organization to upgrade inSync Clients to version 5.2.1. The inSync Client installer can be downloaded from the Druva site. Alternatively, download the inSync Client installer to a shared location within your organization.
You can choose to run the upgrade yourself. For more information, see the upgrade instructions in the Druva inSync Client documentation.

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