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Druva Documentation

Activating inSync client for a user


This topic explains how to activate inSync client on behalf of a user.

Why activate inSync client for a user?

Sometimes you may not be able to share inSync client activation details with a user. Consider the following scenarios:

  • Your organization's policy requires you to provide laptops to new hires after installing and activating inSync client on them.
  • The user has lost his laptop. You are required to issue a new laptop after restoring lost data on it.

In such scenarios, you have to install and activate inSync client on behalf of the user.

Note: You can activate inSync client on Windows or Mac computers. Users with Linux computers must activate inSync client themselves.


Step 1: Download authentication key for the user

To download authentication key for a user

  1. On the menu bar, click Manage > Users.
  2. Select the user and click More > Download Authkeys. The Download Authkey window appears.
  3. Select the user device on which you want to activate inSync.
    • If you want to replace a device for the user, select the device name from the drop-down menu.
    • If you want to add a new device for the user, who already has devices added to inSync, select Add new device.
    • If the user does not have any device added to inSync No devices attached is displayed.
  4. Click Download Authkeys.

A file named is downloaded to your computer. It contains the authentication keys for the selected user. If you have selected multiple users, multiple keys will be inside the zip file. The keys have the name <user name>.idk.

Step 2: Activate inSync client on the user's computer

Before you begin

  • Make sure inSync client is installed on the user's computer.
  • Keep the authentication key for the user in a folder that is accessible from the user's computer.
Note: If you have generated authentication key multiple times for a computer, use the latest authentication key. With generation of a new authentication key, old ones become invalid. 

Activating inSync client on Windows

To activate inSync client on Windows:

  1. Log on to the user's computer.
  2. Run the following command:
C:> cd "C:\Program Files\Druva\inSync\"
C:\Program Files\Druva\inSync> inSyncGUI.exe 'path\to\the\userkey.idk'
Note: In the code, replace Program Files with Program Files (x86) for 64-bit Windows computers.

Activating inSync client on Mac

To activate inSync client on Mac:

  1. Log on to the user's computer.
  2. Download the attached file and save it to the Mac's desktop.
  3. On the Mac's Terminal, go to the desktop and run the following command:
Desktop$./ /path/to/the/userkey.idk
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