Log on to the inSync mobile app
Your inSync administrator can configure the method that they want you to use to log on and activate the inSync mobile app.
The following table lists the methods that your inSync administrator can configure for you.
| Log on method | Description |
|---|---|
| inSync password |
This is the password that inSync assigns for your account. You can reset this password. If your organization follows a password policy, your administrator can make it mandatory for you to follow the same password policy. For example, if your organization’s password policy mandates the use of special characters in the password, inSync Master will not accept any password that does not contain special characters. |
| Active Directory password | This is your user name and password that is configured with the Active Directory for your organization. |
| Single sign-on password |
This is your single sign-on user name and password. |
Before you begin
Before you log on to the inSync mobile app, ensure the following:
- You have the activation email for your inSync account.
- You are aware of the login mechanism that you must use when you log on to the inSync mobile app. If you are not sure about the login mechanism, contact your inSync administrator.
Log on to the inSync mobile app by using your inSync password
To log on to the inSync mobile app
- Open the inSync mobile app.
- Tap the inSync edition that you are using, and enter the appropriate details. If you are not sure about the inSync edition, contact your inSync Administrator.
inSync Edition Action inSync On-Premise To connect to the inSync On-Premise edition, under inSync Deployed Using area, tap On Premise. inSync Cloud To connect to the inSync Cloud edition, under inSync Deployed Using area, tap inSync Cloud.
inSync GovCloud You can connect to GovCloud in either of the following ways:
- Under the inSync Deployed Using area, tap inSync On Premise, and then enter govcloud.druva.com as the Server URL.
OR
- Under the inSync Deployed Using area, tap inSync Cloud > inSync GovCloud.
Note: Applicable from inSync mobile app version 3.7.1 or later.
- Provide the appropriate information for each field.
Field Action Server URL Type the URL for the inSync Master.
To connect to GovCloud, enter govcloud.druva.com as the Server URL.
Note: The Server URL is applicable only for the inSync On-premise edition.
Email Type the email ID for your inSync account. Password Type the password that you received in the activation email. You are prompted to change your password after you log on to the inSync mobile app.
If the inSync mobile app is not your first device and you have updated your inSync client password, type that password. - Tap Login.
Log on to the inSync mobile app by using your Active Directory credentials
To log on to the inSync mobile app
- Open the inSync mobile app.
- Tap the inSync edition that you are using. If you are not sure about the inSync edition, contact your inSync Administrator.
- Provide the appropriate information for each field.
Field Action Server URL Type the URL for the inSync Master.
Note: The Server URL is applicable only for the inSync On-premise edition.
Email Type the email ID for your inSync account. Password Type the password for your Active Directory.
- Tap Login.
Log on to the inSync mobile app by using your single sign-on credentials
To log on to the inSync mobile app
- Open the inSync mobile app.
- Tap the inSync edition that you are using. If you are not sure about the inSync edition, contact your inSync Administrator.
- Provide the appropriate information for each field.
Field Action Server URL Type the URL for the inSync Master.
Note: The Server URL is applicable only for the inSync On-premise edition.
Email Type the email ID for your inSync account. Password Keep the Password box empty.
- Tap Single Sign-on. The SSO provider’s authentication website appears.
- Type your single sign-on password.