inSync allows you to download log files pertaining to a user's inSync activities. These log files can help you analyze the issues that the user is facing.
Download debug logs of inSync users
To download log files for users
- On the inSync Master Management Console menu bar, click Users.
- Select the users whose log files you want to download.
- Click More > Download Debug Logs.
The log files are downloaded on your computer as a .zip file. It contains the log files for all devices and all cloud app accounts of each user that you had selected.