Cloud Apps Integration Error Messages
EAUTH
| Description | Workaround |
|---|---|
| This error occurs when the cloud suite fails to authorize inSync at the time of authentication for granting inSync access to users. | Log in again to the Cloud suite with the global administrator account and provide access to inSync to access the user data.
|
EUSERNOTFOUND
| Description | Workaround |
|---|---|
|
This error occurs for:
You may also continue to encounter this error if inSync fails to communicate with the APIs provided by cloud suites. Ensure that inSync has appropriate permissions to generate refresh tokens and access tokens for cloud suite applications. If the error persists contact Support. |
Ensure that the user, create one if it does not exist, and user's device and mailbox (in case of OneDrive and Exchange Online) exists in your organization. To resolve this issue for Exchange Online and OneDrive, see Troubleshoot EUSERNOTFOUND error for Exchange Online and OneDrive. If the error persists, contact Support. |
ETHROTTLE
| Description | Workaround |
|---|---|
| This error occurs if inSync integration with the SaaS Apps fails due to throttling issues such as continuous inSync requests sent to the app getting blocked by the app provider. | SaaS Apps can automatically block requests for some time after continuous API calls to prevent any impact on the overall application performance.
To resolve this error, try again later. |
EFPERM
| Description | Workaround |
|---|---|
| This error occurs if inSync integration with the SaaS Apps fails if the SaaS Apps is not available or if inSync is unable to locate or connect to the SaaS Apps. | Check if the SaaS Apps service is available. If the service is available, try again after some time.
If the error persists, contact Support. |
EFPERMS
| Description | Workaround |
|---|---|
| This error occurs if inSync fails to authenticate a user. | Ensure the user exists in the SaaS Apps and is also configured for backup in inSync.
If the error persists, contact Support. |
EINTERNAL
| Description | Workaround |
|---|---|
| This error occurs if inSync encounters unexpected issues related to system errors or network errors. | Ensure the SaaS Apps user is connected to the internet and has no system related issues.
If the error persists, contact Support. |
ESITENOTFOUND
| Description | Workaround |
|---|---|
| This error occurs in case of SharePoint Online, in case the backup for a site has failed, because the site is deleted from the Microsoft 365 portal. | Either remove the configured site from backup in inSync or recreate the site in SharePoint to start the backup again. |
| This error also occurs if the verification of the SharePoint configuration fails. | Ensure that you enter a valid SharePoint site name during verification. |
EFOLDERNOTFOUND
| Description | Workaround |
|---|---|
| This error occurs in case the backup for a Public folder has failed because the Public folder is deleted from Microsoft 365 portal. | Either remove the configured Public folder from backup in inSync or recreate the Public folder to start the backup again. |
| This error also occurs if the verification of the Public folder configuration fails. | Ensure that you enter a valid Public folder name during verification. |
ETEAMNOTFOUND
| Description | Workaround |
|---|---|
| This error occurs for Teams, in case the backup for a team has failed, because the team is deleted from the Microsoft 365 portal. | Either remove the configured team from backup in inSync or recreate the team in Teams to start the backup again. |
| This error also occurs if the verification of the Teams configuration fails. | Ensure that you enter a valid team name during verification. |
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