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Druva Documentation

Cloud Apps Integration Error Messages

EAUTH

Description Workaround
This error occurs when the cloud suite fails to authorize Druva inSync at the time of authentication for granting inSync access to users.  Log in again to the Cloud suite with the global administrator account and provide access to Druva inSync to access the user data.

 

EUSERNOTFOUND

Description Workaround

This error occurs for:

  • OneDrive: If the user and user's device does not exist.
  • Exchange Online: If the user and user's mailbox does not exist.
  • Box: If the user does not exist.
  • Google Drive and Gmail: If the user does not exist.

You may also continue to encounter this error if inSync fails to communicate with the APIs provided by cloud suites. Ensure that inSync has appropriate permissions to generate refresh tokens and access tokens for cloud suite applications. If the error persists contact Druva Support.

Ensure that the user, create one if it does not exist, and user's device and mailbox (in case of OneDrive and Exchange Online) exists in your organization.

If the error persists, contact Druva Support.

ETHROTTLE

Description Workaround
This error occurs if inSync integration with the Cloud App fails due to throttling issues such as continuous inSync requests sent to the app getting blocked by the app provider.  Cloud Apps can automatically block requests for some time after continuous API calls to prevent any impact on the overall application performance.

To resolve this error, try again later. 

EFPERM

Description Workaround
This error occurs if inSync integration with the Cloud App fails if the Cloud App is not available or if inSync is unable to locate or connect to the Cloud App. Check if the Cloud App service is available. If the service is available, try again after some time.

If the error persists, contact Druva Support.

EFPERMS

Description Workaround
This error occurs if inSync fails to authenticate a user. Ensure the user exists in the Cloud App and is also configured for backup in inSync.

If the error persists, contact Druva Support.

EINTERNAL

Description Workaround
This error occurs if inSync encounters unexpected issues related to system errors or network errors. Ensure the Cloud App user is connected to the internet and has no system related issues.

If the error persists, contact Druva Support.

ESITENOTFOUND

Description Workaround
This error occurs in case of SharePoint Online, in case the backup for a site has failed, because the site is deleted from the SharePoint Online portal. Either remove the configured site from backup in inSync or recreate the site in SharePoint to start the backup again.

 

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