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Druva Documentation

Troubleshoot Slack issues

inSync Cloud Editions: File:/tick.png Elite Plus       File:/tick.png  Elite File:/cross.png Enterprise File:/cross.png Business

Issue: No Content Backed up yet

No Content Backed up  yet message is displayed in the following scenarios:

1. If the selected Slack Org is in the Not Configured state. 

To resolve this issue, configure the selected Slack Org for storage and backup frequency.

2. If the selected Slack Org is enabled for backup, but, backup is not initiated for that Org.

To resolve this issue, initiate a backup for the selected Org.

Issue: Authorization error: team_not_authorized

The following error message is displayed if Slack Discovery API is not enabled.

Discovery APIs_error_Nov12.png

To resolve this issue, ensure that you have enabled Slack Discovery API before you begin configuration. For more information, see Slack's Discovery API

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