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Restore Teams data

inSync Cloud Editions: File:/tick.png Elite Plus File:/tick.png Elite File:/cross.png Enterprise File:/cross.png Business

Overview

In case of accidental deletion or malicious activities leading to data loss, you can retrieve or restore your lost data from inSync backups.

  • Due to Microsoft API limitations,
    • Restore of Conversations (within Standard and Private Channels) is not supported.
    • Restore of Wiki data under the Wiki tab within Microsoft Teams is not supported.  Wiki data is restored within the SharePoint Online site at this location: Site contents> Teams Wiki data - as .mht files><Channel Name>.

Here's a basic workflow of Teams data restore.

The Restore window appears based on the Team's component selected for restore - Full Team (Settings and all Channels), only Channels (without Team Settings, or only files or folders or wiki within Channel). See Support matrix for restore.

Teams restore 1.png

An inSync administrator can restore Teams' data using the inSync Management Console at the following locations based on the selection for restore:

Restore Location

  • Restore to the same team: Restore data to the same team from which it was backed up.
  • If the same team does not exist in the Microsoft Teams app, a possible scenario wherein, the team was deleted after the backup, inSync creates a new team with the same Team name (along with its Settings and Channel data)  within Microsoft Teams.
  • In inSync,  both the deleted team and the new team with the same name co-exist and are listed on the inSync Management Console after discovery.  Both of these Teams listed have their own respective backup snapshots which may differ.  For example, Team XYZ  is deleted from  Microsoft Teams app after it was backed up by inSync, you can restore this team with the same name (Team XYZ) from inSync.  After the restored team is discovered in inSync Management  Console, two Teams with similar names Team XYZ co-exist.  Each of these Team XYZ  has its own different snapshots based on the backups initiated for them.

Restore_Location_Same team.png 

  • Restore to a different team: You can restore the data using any one of the following ways:
    • Restore to another existing team: Restore one team's data to another existing team.
    • Restore to a new team: Create a new team in your Microsoft 365 tenant and restore data to this new team.

The Restore to a different team option is available only for the following scenarios:

  • Full team restore (Settings and all Channels)
  • Only Channels (without Team Settings) restore 
  • Only Team Settings (without Channels) restore

See the  Support matrix for restore.

Restore location.png

Addnewteam_rebranding.png

Restore Options

  • In-Place Restore: To restore and update the existing data with the data selected for restore.

Note:  For  a successful  In-Place Restore, ensure that  the  hierarchy of  files/folder data  within the inSync snapshot  is  exactly similar to the hierarchy of data  within the existing  Teams' Channel.

  • Restore as a Copy: 
    • For Channel: Restore to a  new channel with name <channel_name>-INS-<count> at the root level.
    • For Files or folders: Restore to a  new folder with name <inSync Restore datetimestamp> inside the channel.

Restore options.png

Prerequisite

Ensure the following:

  • The status of the Teams and the corresponding SharePoint sites must be Enabled in inSync Management Console.
  • At least one successful backup is mandatory for the selected Teams metadata, Files, Wiki, and Conversations.

Procedure 

  1. On the inSync Management Console menu bar, click Data Sources > Cloud Apps. A Manage Cloud Apps page appears.
  2. Click Microsoft 365. Overview page with a holistic view of all the configured Microsoft 365 app appears.
  3. On the left-hand panel, click Teams.
  4. On the Teams page, click the Team name that you want to restore. 
  5. On the Team's Summary page, click the Backups tab. From all the listed Teams' Settings and Channel list, browse and select the Team Settings and/or Channel(s) that you want to restore.
  6. Use the snapshot selector to select the snapshot from which you want to restore data.
  7. Click Restore. The Restore window appears based on the Team's component selected for restore - Full Team (Settings and all Channels), only Channels (without Team Settings, or only files or folders within Channel). See Support matrix for restore.

Support matrix for restore

Here's a matrix that lists the supported restore types for Teams' data:

Teams Data selection in inSync  Restore Location Restore Options
    In-Place Restore Restore as a Copy
Full Team  (Team Settings and all Channels-Standard and Private) Restore to the same team

yes.png

no.png

Restore to another existing team yes.png no.png
Restore to a new team

yes.png

Only Team Settings (No Channels selected) Restore to the same team yes.png no.png
Restore to another existing team yes.png no.png
Restore to a new team                                                                                                                    

 yes.png

Entire Channels' folder (Without Team Settings) Restore to the same team yes.png yes.png
Restore to another existing team yes.png yes.png
Restore to a new team                                                                                                                     

yes.png

Files folder Restore to the same team yes.png yes.png
Restore to another existing team no.png no.png
Restore to a new team                                                                                            

no.png

Specific Files within the Files' folder Restore to the same team yes.png yes.png
Restore to another existing team

no.png

no.png
Restore to a new team

no.png

Wiki folder Restore to the same team yes.png yes.png
Restore to another existing team

no.png

no.png
Restore to a new team

no.png

Specific Wiki within the Wiki folder Restore to the same team yes.png yes.png
Restore to another existing team no.png no.png
Restore to a new team

no.png

Restore Teams' data using inSync Management Console

An inSync administrator can restore Teams' data using the inSync Management Console:

 For successful Teams' restore, the corresponding SharePoint Online Site Collection must be configured for backup in inSync Management Console.

Scenario 1: Full Team Restore (Team Settings and all Channels selected)

Full Team selection.png

Procedure

  1. On the inSync Management Console menu bar, click Data Sources > Cloud Apps. A Manage Cloud Apps page appears.
  2. Click Microsoft 365. Overview page with a holistic view of all the configured Microsoft 365 app appears.
  3. On the left-hand panel, click Teams.
  4. On the Teams page, click the Team name that you want to restore. 
  5. On the Team's Summary page, click the Backups tab. Select the checkbox besides Name to select the entire Team's data (Team Settings and all Channels) for restore.
  6. Use the snapshot selector to select the snapshot from which you want to restore data.
  7. Click Restore. The Restore Location window appears. Select a restore location as per your need.

  1. The Restore Options window appears. Perform the actions mentioned in the table below as per your restore requirements.

In-place-full teams_different team.png

Restore Location Restore Options Description
Restore to the same team
  • Team Settings to restore: By default, Permissions are selected. To restore Members and Apps, select the corresponding checkbox.
  • In-Place Restore: To restore and update the existing data within the same team with the data selected for restore. Click Restore to proceed.

Adds the missing data and overwrites the existing same data within the same team with the data selected for restore.

Things to consider:

  • For Files and wiki restore:
    • If the File or Wiki exists in both the inSync snapshots and Microsoft Teams, then, the File or Wiki within Microsoft Teams is replaced with the Files or Wiki selected for restore. For example, if there is a File A in inSync snapshot and Microsoft Teams, File A in Microsoft Teams is replaced with the snapshot File A.
    • If a File or Wiki exists in Microsoft Teams but is not present in the inSync snapshots, inSync retains the existing File as is in Microsoft Teams. For example, say File B is present in Microsoft Teams but is not present in inSync snapshots. After In-place Restore, File B is retained as is in Microsoft Teams.
    • If a File or Wiki exists only in inSync snapshots then, after In-place restore, inSync adds this file to Microsoft Teams. For example, if File C is not present in Microsoft Teams, it is added.
  • For Channel restore:
    • After In-Place Restore, for the channels which are permanently deleted from Microsoft Teams, a new channel is created with the same name.

Restore to a different team: Use any one of the following options:

  • Restore to another existing team: Enter the name of an existing team and click Next. On the confirmation pop-up, click Continue to proceed with the restore.

Note: The Private Teams  are displayed  with a lock icon besides them. You can restore data from a Private Team to Public Team and  vice versa.

  • Restore to a new team: Click Add New Team. In the Add a New Team pop-up, enter the following and click Add to create and add a new team in which you want to restore the selected data.
    • Team Name
    • Type of team: Public or Private (Default type displayed is of the selected team)
    • Description (Optional)

Restore to another existing team: You ​​​​​can perform an In-Place Restore.

  • Team Settings to restore: By default, Permissions are selected. To restore Members and Apps, select the corresponding checkbox.
  • In-Place Restore: To restore and update the existing data within another team with the data selected for restore. Click Restore to proceed.

Restore to another existing team: Adds the missing data and overwrites and replaces the existing same data within the team with the data selected for restore.

Restore to a new team: Creates a new team in the Microsoft 365 tenant with the data selected for restore after a successful restore.

Scenario 2: Only Team Settings (Permissions, Members, Apps, and Team Description)

Teams settings.png

Procedure

  1. On the inSync Management Console menu bar, click Data Sources > Cloud Apps. A Manage Cloud Apps page appears.
  2. Click Microsoft 365. Overview page with a holistic view of all the configured Microsoft 365 app appears.
  3. On the left-hand panel, click Teams.
  4. On the Teams page, click the Team name that you want to restore. 
  5. On the Team's Summary page, click the Backups tab. From all the listed Teams' Settings and Channel list, select the checkbox besides Team Settings.
  6. Use the snapshot selector to select the snapshot from which you want to restore data.
  7. Click Restore. The Restore Location window appears. Select a restore location as per your need.

  1. The Restore Options window appears. Perform the actions mentioned in the table below as per your restore requirements.

Restore Location Restore Options Description
Restore to the same team
  • Team Settings to restore: By default, Permissions are selected. To restore Members and Apps, select the corresponding checkbox.
  • In-Place Restore: To restore and update the existing data within the same team with the data selected for restore. Click Restore to proceed.

Adds the missing data and overwrites the existing Teams' settings data within the same Team with the data selected for restore.

Note: Due to Microsoft API limitation, a member to owner transition is permitted. But, the owner to member transition is not permitted.

For example:

During the first backup cycle: A is an owner and B is a member.

After the first backup, A is changed to member and B to an owner. Now, if you perform a restore, restored data continues to show A as owner and B as a member.

Restore to a different team: Use any one of the following options:

  • Restore to another existing team: Enter the name of an existing team and click Next. On the confirmation pop-up, click Continue to proceed with the restore.

Note: The Private Teams  are displayed  with a lock icon besides them. You can restore data from a Private Team to Public Team and  vice versa.

  • Restore to a new team: Click Add New Team. In the Add a New Team pop-up, enter the following and click Add to create and add a new team in which you want to restore the selected data.
    • Team Name
    • Type of team: Public or Private (Default type displayed is of the selected team)
    • Description (Optional)

 

Restore to another existing team:  You ​​​​​can perform an In-Place Restore.

  • Team Settings to restore: By default, Permissions are selected. To restore Members and Apps, select the corresponding checkbox.
  • In-Place Restore: To restore and update the existing data within another team with the data selected for restore. Click Restore to proceed.

Restore to another existing team: 

  • Overwrites and replaces the existing Teams' settings data within another Team with the data selected for restore.
  • Adds the missing Apps and updates the member's data.

Note: Due to Microsoft API limitation, a member to owner transition is permitted. But, the owner to member transition is not permitted.

Restore to a new team: Creates a new team in the Microsoft 365 tenant with the data selected for restore after a successful restore.

Scenario 3: Entire Channel folder (Team Settings not selected)

Entire Channel.png

Things to consider for Private Channel restore

  • Due to a Microsoft API limitation, there is no correlation between Private Channels within Teams and the corresponding SharePoint site. Hence,  files' data within Private Channels are not backed up and listed in inSync Teams.  Only Conversations data is backed up.

Private Channel__only conversation_no files_rebranding.png

  • Files' data of a Private Channel is discovered and backed up in the corresponding inSync SharePoint site. To locate and restore the file's data of Private Channels in inSync SharePoint,  on inSync SharePoint console in the Search Title window, type the name of the team followed by a hyphen and press enter to view the Private Channel files data. For Example, if you want to locate Test A Private Channels present in Team ABC from SharePoint, then, type Team ABC<space>- and press enter to view and restore files data present in Teams ABC from inSync SharePoint.

      For more information on how to restore SharePoint sites, see Restore SharePoint Online data.

Procedure

  1. On the inSync Management Console menu bar, click Data Sources > Cloud Apps. A Manage Cloud Apps page appears.
  2. Click Microsoft 365. Overview page with a holistic view of all the configured Microsoft 365 app appears.
  3. On the left-hand panel, click Teams.
  4. On the Teams page, click the Team name that you want to restore. 
  5. On the Team's Summary page, click the Backups tab. From all the listed Teams' Settings and Channel list, browse and select the Channel(s) that you want to restore.
  6. Use the snapshot selector to select the snapshot from which you want to restore data.
  7. Click Restore. The Restore Location window appears. Select a restore location as per your need.

  1. The Restore Options window appears. Perform the actions mentioned in the table below as per your restore requirements.

Restore_options_channels.png 

Restore Location Restore Options Description

Restore to the same team

Note: In case of Private Channels, you can restore only the  Channel and its members  if the same team exists in Microsoft Teams app. 

  • In-Place Restore: To the same Channel from where the Channel data was backed up.
  • Restore as a Copy: A new channel with name  <channel_name>-INS-<count> is created within the same Team in Microsoft Teams.

For In-Place Restore:

Adds the missing data and overwrites the existing same Channel data with the Channel data selected for restore in the same team and its Files and Wiki data gets restored in the corresponding SharePoint Site.

Note: After In-place Restore, for the Channels that are permanently deleted from Microsoft Teams, a new channel is created with the same name.

For Restore as a Copy:

New <channel_name>-INS-<count> channel which contains all the backed up Files and Wiki data is created.

  •  Files data: A new <inSync Restore datetimestamp> folder is also created within the corresponding  SharePoint Site Collection>Documents><Channel Name> where this Channels' folder resides.
  • Wiki data: A new <inSync Restore datetimestamp> folder is also created within the corresponding  SharePoint Site Collection>Site contents > Teams Wiki Data><Channel Name> where this Channels' folder resides.

Wiki tab is not created in the  Microsoft Teams app.

Restore to a different team: Use any one of the following options:

  • Restore to another existing team: Enter the name of an existing team and click Next. On the confirmation pop-up, click Continue to proceed with the restore.

Note: For a successful restore of Private Channels, ensure that  you select the checkbox besides  Members . By default, Permissions are selected.

Note:  For a successful restore of  Private Channel to another existing Team, ensure that  this  another existing  Team  has all the members that are present in the  Private Channel  of the  Team selected for restore.

Note: The Private Teams  are displayed  with a lock icon besides them. You can restore data from a Private Team to Public Team and  vice versa.

  • Restore to a new team: Click Add New Team. In the Add a New Team pop-up, enter the following and click Add to create and add a new team in which you want to restore the selected data.
    • Team Name
    • Type of team: Public or Private (Default type displayed is of the selected team)
    • Description (Optional)

Restore to another existing team:  You ​​​​​can perform an In-Place Restore and Restore as a Copy.

  • In-Place Restore: To restore and update the existing Channel data within another team with the Channel data selected for restore. Click Restore to proceed.
  • Restore as a Copy: A new channel with name  <channel_name>-INS-<count> is created within the selected Team in Microsoft Teams.

Restore to another existing team: ​​​​​​

For In-Place Restore:

Adds the missing data and overwrites the existing same Channel data with the Channel data selected for restore in another team and its Files and Wiki data gets restored in the corresponding SharePoint Site.

Note: After In-place Restore, for the Channels that are permanently deleted from Microsoft Teams, a new channel is created with the same name.

For Restore as a Copy:

New <channel_name>-INS-<count> channel which contains all the backed up Files and Wiki data is created.

  • Files data: A new <inSync Restore datetimestamp> folder is also created within the corresponding  SharePoint Site Collection>Documents><Channel Name> where this Channels' folder resides.
  • Wiki data: A new <inSync Restore datetimestamp> folder is also created within the corresponding  SharePoint Site Collection>Site contents > Teams Wiki Data><Channel Name> where this Channels' folder resides.

Wiki tab is not created in the  Microsoft Teams app.

Restore to a new team: Creates a new team in the Microsoft 365 tenant with the Channel data selected for restore after a successful restore.

Scenario 4: Entire Files' folder within a Channel

Files folder.png

Procedure

  1. On the inSync Management Console menu bar, click Data Sources > Cloud Apps. A Manage Cloud Apps page appears.
  2. Click Microsoft 365. Overview page with a holistic view of all the configured Microsoft 365 app appears.
  3. On the left-hand panel, click Teams
  4. On the Teams page, click the Team name that you want to restore. 
  5. On the Team's Summary page, click the Backups tab. From all the listed Teams' Settings and Channel list, browse and select the Files' folder(s) that you want to restore.
  6. Use the snapshot selector to select the snapshot from which you want to restore data.
  7. Click Restore. The Restore Location window appears.

Restore_Location_ony files and wiki.png

  1. The Restore Options window appears. Perform the actions mentioned in the table below as per your restore requirements.

Restore options_files.png 

Restore Location Restore Options Description
Restore to the same team
  • In-Place Restore: To the same channel within the same Team from where the Files' data was backed up.
  • Restore as a Copy: A new <inSync Restore datetimestamp> folder is created under the Files' tab of the same channel within the Team in Microsoft Teams.

For In-Place Restore:

Adds the missing data and overwrites the existing Files' data within the Team with the Files' data selected for restore in Microsoft Teams and its corresponding SharePoint Site Collection > Documents><Channel Name>.

For Restore as a Copy:

New <inSync Restore datetimestamp>  folder that contains all the backed up files' data within the Files tab in Teams app.

A new <inSync Restore datetimestamp> folder is also created within the corresponding  SharePoint Site Collection>Documents><Channel Name> where this Channels' folder resides.

For example, there is a Test Team with channel X > Files folder (Contains Files data).

For Teams app: If you perform restore as a copy for this Files folder, post restore, new  <inSync Restore datetimestamp> folder is created under the Files' tab of channel X  within the Test Team. 

For SharePoint: A new  <inSync Restore datetimestamp> folder is created within the SharePoint Site Collection>Documents><Channel X>.

Scenario 5: Specific files within the Files' folder

Specific file.png

Procedure

  1. On the inSync Management Console menu bar, click Data Sources > Cloud Apps. A Manage Cloud Apps page appears.
  2. Click Microsoft 365. Overview page with a holistic view of all the configured Microsoft 365 app appears.
  3. On the left-hand panel, click Teams.
  4. On the Teams page, click the Team name that you want to restore. 
  5. On the Team's Summary page, click the Backups tab. From all the listed Teams' Settings and Channel list, browse and select the specific files that you want to restore.
  6. Use the snapshot selector to select the snapshot from which you want to restore data.
  7. Click Restore. The Restore Location window appears.

Restore_Location_ony files and wiki.png

  1. The Restore Options window appears. Perform the actions mentioned in the table below as per your restore requirements.
Restore Location Restore Options Description
Restore to the same team
  • In-Place Restore: To the same channel within the same Team from where the Files' data was backed up.
  • Restore as a Copy: A new <inSync Restore datetimestamp> folder is created under the Files' tab of the same channel within the Team in Microsoft Teams.

For In-Place Restore:

Replaces the existing file within the Team with the file selected for restore in Microsoft Teams and its corresponding SharePoint Site collection > Documents><Channel Name>.

For Restore as a Copy:

New <inSync Restore datetimestamp>  folder that contains all the backed up files' data within the Files tab in Teams app.

A new <inSync Restore datetimestamp> folder is also created within the corresponding  SharePoint Site Collection>Documents><Channel Name> where this Channels' folder resides.

Scenario 6: Entire Wiki folder within a Channel

Wiki folder.png

Procedure

  1. On the inSync Management Console menu bar, click Data Sources > Cloud Apps. A Manage Cloud Apps page appears.
  2. Click Microsoft 365. Overview page with a holistic view of all the configured Microsoft 365 app appears.
  3. On the left-hand panel, click Teams.
  4. On the Teams page, click the Team name that you want to restore. 
  5. On the Team's Summary page, click the Backups tab. From all the listed Teams' Settings and Channel list, browse and select the Wiki folder that you want to restore.
  6. Use the snapshot selector to select the snapshot from which you want to restore data.
  7. Click Restore. The Restore Location window appears.

Restore_Location_ony files and wiki.png

  1. The Restore Options window appears. Perform the actions mentioned in the table below as per your restore requirements.

Restore-options_wiki.png 

Restore Location Restore Options Description
Restore to the same team

 Due to Microsoft API limitation, the restore of Wiki data under the Wiki tab within Microsoft Teams is not supported.  Wiki data is restored only within the Site contents> Teams Wiki data - as .mht files><Channel Name>

  • In-Place Restore: To the same channel within the Site contents> Teams Wiki data -as .mht files><Channel Name> within SharePoint Site from where the Wiki data was backed up.
  • Restore as a copy: A new <inSync Restore datetimestamp> folder is created under the same channel within the Site contents> Teams Wiki data - as .mht files within SharePoint Site from where the wiki data was backed up.

For In-Place Restore:

Adds the missing data and overwrites the existing wiki data with the data selected for restore in Site contents> Teams Wiki data - as .mht files><Channel Name> within SharePoint Site.

For Restore as a Copy:

A new <inSync Restore datetimestamp> folder is created under the same channel within the Site contents> Teams Wiki data - as .mht files><Channel Name> within SharePoint Site from where the wiki data was backed up.

Scenario 7: Specific Wiki files within the Wiki folder

Specific wiki.png

Procedure

  1. On the inSync Management Console menu bar, click Data Sources > Cloud Apps. A Manage Cloud Apps page appears.
  2. Click Microsoft 365. Overview page with a holistic view of all the configured Microsoft 365 app appears.
  3. On the left-hand panel, click Teams
  4. On the Teams page, click the Team name that you want to restore. 
  5. On the Team's Summary page, click the Backups tab. From all the listed Teams' Settings and Channel list, browse and select the specific Wiki files that you want to restore.
  6. Use the snapshot selector to select the snapshot from which you want to restore data.
  7. Click Restore. The Restore Location window appears.

Restore_Location_ony files and wiki.png

  1. The Restore Options window appears. Perform the actions mentioned in the table below as per your restore requirements.
Restore Location Restore Options Description
Restore to the same team

 Due to Microsoft API limitation, the restore of Wiki data under the Wiki tab within Microsoft Teams is not supported.  Wiki data is restored only within the Site contents> Teams Wiki data - as .mht files><Channel Name>

  • In-Place Restore: To the same channel within the Site contents> Teams Wiki data - as .mht files within SharePoint Site from where the wiki data was backed up.
  • Restore as a copy: A new <inSync Restore datetimestamp> folder is created under the same channel within the Site contents> Teams Wiki data - as .mht files within SharePoint Site from where the Wiki data was backed up.

For In-place restore:

Adds the missing data and overwrites the existing Wiki files with the Wiki files selected for restore in Site contents> Teams Wiki data - as .mht files>Channel name within SharePoint Online.

For Restore as a copy:

A new <inSync Restore datetimestamp> folder is created under the same channel within the Site contents> Teams Wiki data - as .mht files within SharePoint Site from where the Wiki data was backed up.

 

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