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Druva Documentation

Download Public folder data

The availability of this feature may be limited based on the license type, region, and other criteria. To access this feature, contact your Druva Account Manager or Druva Support

Overview

As an inSync Cloud administrator, you can download the Public folder backed up data using the inSync Management Console.

You can download the entire Public folder  as zipped folder in a <inSync-Publicfoldername>.zip format.  Druva inSync also allows you to do selective downloads for specific data ( Emails& Posts, Calendars, Contacts, Journals, and Notes) along with their metadata attributes. 

Download Emails and Posts

  1. On the inSync Management Console menu bar, click Data Sources > Microsoft 365. An overview page that provides a holistic view of all the configured Microsoft 365 app appears.
  2. On the left-hand panel, click Public folderA page that lists all the discovered Public folder appears.
  3. Click the Public folder name to download email and posts. Click Download.
  4. Use the snapshot selector to select the snapshot from which you want to download the data. By default, the latest snapshot will be selected.
  5. Select the entire emails and posts folder or a specific email and post for download.
  6. Click Download.  The data is downloaded in a <inSync-Publicfoldername>.zip format. Within the <inSync-Publicfoldername>.zip, the following files are created based on the selection for download.
Download type Filename
Entire mailbox, Mailbox folder <inSync-Publicfoldername>.zip
Individual Email <email subject>.eml
Individual Posts <post subject>.eml
  1. (Optional) Click on the specific email  to view the following  email details:
  • Subject: Email subject details
  • From: Details of the sender
  • To: Details of receiver
  • CC: Details of the person copied in the email
  • BCC: Details of the person blind copied in the email
  • Date: Date and time when the email was created and sent

Download Journals

  1. On the inSync Management Console menu bar, click Data Sources > Microsoft 365. An overview page that provides a holistic view of all the configured Microsoft 365 app appears.
  2. On the left-hand panel, click Public folderA page that lists all the discovered Public folder appears.
  3. Click the Public folder name to download email and posts. Click Download.
  4. Use the snapshot selector to select the snapshot from which you want to download the data. By default, the latest snapshot will be selected.
  5. Select the entire journal folder or a specific journal for download.
  6. Click Download.  The data is downloaded in a <inSync-Publicfoldername>.zip format. Within the <inSync-Publicfoldername>.zip, the following files are created based on the selection for download.
Download type Filename
Entire Journal folder <inSync-Publicfoldername>.zip
Individual journal <journal subject>.eml
  1. (Optional) Click on the specific journal  to view the following journal details:
  • Subject: Email subject details
  • Summary: Brief summary of the journal
  • Created By: Name of the person who created the journal
  • Created date: Date and time of creation (Universal Time Coordinated -UTC time zone)
  • Attachment (if available)

Download Notes

  1. On the inSync Management Console menu bar, click Data Sources > Microsoft 365. An overview page that provides a holistic view of all the configured Microsoft 365 app appears.
  2. On the left-hand panel, click Public folderA page that lists all the discovered Public folder appears.
  3. Click the Public folder name to download notes. Click Download.
  4. Use the snapshot selector to select the snapshot from which you want to download the data. By default, the latest snapshot will be selected.
  5. Select the entire notes folder or a specific note for download.
  6. Click Download.  The data is downloaded in a <inSync-Publicfoldername>.zip format. Within the <inSync-Publicfoldername>.zip, the following files are created based on the selection for download.
Download type Filename
Entire Notes folder <inSync-Publicfoldername>.zip
Individual Note <Notes name>.eml
  1. (Optional) Click on the specific note to view the following  note details:
  • Subject: Email subject details
  • Summary: Brief summary of the note
  • Created By: Name of the person who created the note
  • Date: Date and time of creation (Universal Time Coordinated - UTC time zone)

Download Calendars

  1. On the inSync Management Console menu bar, click Data Sources > Microsoft 365. An overview page that provides a holistic view of all the configured Microsoft 365 app appears.
  2. On the left-hand panel, click Public folderA page that lists all the discovered Public folder appears.
  3. Click the Public folder name to download calendar events. Click Download.
  4. Use the snapshot selector to select the snapshot from which you want to download the data. By default, the latest snapshot will be selected.
  5. Select the entire calendar folder or a specific calendar event for download.
  6. Click Download.  The data is downloaded in a <inSync-Publicfoldername>.zip format. Within the <inSync-Publicfoldername>.zip, the following files are created based on the selection for download.
Download type Filename
Entire calendar

<inSync-Publicfoldername>.zip

Note:  Within the downloaded zip file,  there are .ics files corresponding to each calendar event.

Download Contacts

  1. On the inSync Management Console menu bar, click Data Sources > Microsoft 365. An overview page that provides a holistic view of all the configured Microsoft 365 app appears.
  2. On the left-hand panel, click Public folderA page that lists all the discovered Public folder appears.
  3. Click the Public folder name to download contacts. Click Download.
  4. Use the snapshot selector to select the snapshot from which you want to download the data. By default, the latest snapshot will be selected.
  5. Select the entire contacts folder or a specific contact for download.
  6. Click Download.  The data is downloaded in a <inSync-Publicfoldername>.zip format. Within the <inSync-Publicfoldername>.zip, the following files are created based on the selection for download.
Download type Filename
Entire contact folder

<inSync-Publicfoldername>.zip

Individual contact <contact name>.vcf

Things to consider for Public folders downloaded data

  • The .ics files more than 10 MB size can be opened only from the Outlook client.
  • The inline images in the body are displayed as an attachment. 
  • Currently, you can download only profile picture attachment within contacts.
  • Journal, Posts, and Notes are exported as .eml files and are imported as emails.
  • Due to Microsoft  Public folders API behavior, a delay of 10 minutes is observed in the user action and the actual API updates provided for backup. For example, if you rename a Public folder and initiate a backup immediately, the new name is not reflected in the latest snapshot. However, if you initiate backup for a renamed Public folder after 10 minutes of rename action, the snapshot shows the new name.
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