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Introduction to inSync for SharePoint Online

inSync Cloud Editions: File:/tick.png Elite Plus File:/tick.png Elite File:/cross.png Enterprise File:/cross.png Business


As an inSync Cloud administrator, you can configure inSync with Microsoft 365 for SharePoint Online and automatically discover and protect site collections.

Druva inSync discovers and supports back up of the following site collection types:

  • Classic sites: The SharePoint site collection used for project collaboration, intranet portal pages, record storage, and so on.
  • Team sites (hidden sites for 365 Groups, Teams' Web App): A site collection used for teams to work on projects, and share information and files from any device. A team site automatically creates Microsoft 365 group and any user that you add to the team site gets added to the Microsoft 365 group. These sites are not listed in the SharePoint sites list.


Druva inSync Cloud administrator can avail the following benefits while protecting the SharePoint Online data:

  • Customizable backup frequency: Discover SharePoint Online sites and protect data as per their organization's Recovery Point objectives.
  • Flexible recovery location: Restore SharePoint Online data to the original site or as a copy within the site or simply download it.
  • On-demand restore: Restore SharePoint Online data on demand.
  • Granular restore capability: An option to do a full site restore or an object level restore, making restores more efficient.

Supported Microsoft 365 editions 

Druva inSync supports the following Microsoft 365 editions:

  • Business
  • Enterprise
    • E1
    • E3
    • F1
  • Education
    • E5
  • Government

Data backed up by Druva inSync for SharePoint Online

You can backup the following SharePoint Settings and SharePoint Data for SharePoint Online:

SharePoint Site Settings

The following data types are backed up for SharePoint Online

  • Users and Permissions
    • People and groups
    • Site permissions
    • Site collection administrators (Top-level site)
  • Site administration
    • Regional Settings
    • Language Settings - Default Language
    • Language Settings - All supported Languages
    • User alerts
    • Content Organizer Settings
    • Content Organizer Rules
    • Site Closure and Deletion
    • Site output cache

Note: Due to Microsoft API limitations, the restore of  User alerts, Content Organizer Settings, Site Closure and Deletion, and Site output cache settings are not supported.

  • Look and Feel
    • Site Title and description
    • Logo URL
    • Logo Description
    • Navigation Elements​​​​
    • Master Page
    • Site Templates
    • Quick Launch
    • Top Link Bar
    • Welcome Page
    • Device Channels
    • Change the look
    • Navigation


  • Due to Microsoft API limitations, the restore of  Welcome Page and Navigation settings is not supported.
  • In case of Device Channels, you can perform only  In-Place Restore activity.
  • Site Actions
    • Manage site features
  • Site Collection Administration
    • Site Collection Features
    • Variation labels
    • Variation logs
  • List/Library Settings
    • Rating settings
    • Versioning settings
    • Advanced settings
    • Validation settings
    • Title, description, and navigation
    • Audience targeting settings
    • Column default values settings
    • Calendar View
    • Datasheet View
    • Gantt View
    • Standard View
  • Web Designer Galleries
    • Site columns
    • Site content types
    • Web parts
    • List templates
    • Master pages and page layouts
    • Themes
    • Solutions
    • Composed looks


  • Due to Microsoft API limitations, the restore of Site content types settings is not supported.
  • In case of Web Parts, List templates, Themes, Solutions, you can perform only  In-Place Restore activity.

SharePoint Data

The following data is backed up for SharePoint Online:

  • Team sites (Microsoft 365 Groups, and Team’s hidden sites)
  • Classic sites

Within a site, inSync backs up the following:

• Master Pages (Gallery)

• Site Templates (Solution Gallery)

• Subsites

• Document Libraries

• Lists

• Form Templates

• Assets

• Site Pages

• Metadata associated with site collections, sites, libraries, list, templates, assets, folders, files, and permissions

• Audit data associated with Files, Folders, List items, Site Pages, Document Library, List, Subsite, and Site as follows:

  • Files:
    • Backup and restore of Modified By, Modified Time, Created By, and Created Time)
  • Folder:
    • Backup and restore of Modified By, Modified Time, Created By, and Created Time)
  • List items:
    • Backup and restore of Modified By, Modified Time, Created By, and Created Time)
  • Site Pages:
    • Backup and restore of Modified By, Modified Time, Created By, and Created Time)

Note: For Site Pages, audit data for files with .aspx extensions cannot be restored.

  • Document Library:
    • Backup and restore of Modified Time
  • List:
    • Backup and restore of Modified Time
  • Subsite:
    • Backup of Modified Time, Created By, and Created Time

Note: Due to Microsoft API limitations, the restore of audit data for Subsite is not supported.

  • Site:
    • Backup of Modified Time, Created By, and Created Time

Note: Due to Microsoft API limitations, the restore of audit data for Site is not supported.

API limitations for back up of SharePoint Online data:

  • Unpublished site pages will not be backed up.
  • Checked out files and folders will not be backed up.
  • Contents in the recycle bin will not be backed up.
  • Forms folder is displayed by default in every folder for every backed up site collection and will not be restored.
  • If the SharePoint Online sites, subsites, lists, and document libraries have a '/' (forward slash) character present in their title, the “/” is replaced with an “_” (underscore) character before backing up the data.

Supported inSync tasks for SharePoint Online

Backup of data Restore of data to a custom location Download of data by  inSync Cloud admin and inSync user Enterprise Search Legal Hold Scan the data for compliance risks

inSync Cloud administrator can do an in-place restore as well as restore as a copy for a site collection

inSync user cannot download any data. 

  • By default, this feature is not supported.
  • The availability of this feature may be limited based on the license type, region, and other criteria. To access this feature, contact your Druva Account Manager or Druva Support. For more information, see Enterprise Search backed up data to restore.



Required permissions for access to SharePoint Online

Druva inSync requires the following permissions to access and protect SharePoint Online data:

  • Have full control of all site collections
  • Read managed metadata
  • Read items in all site collections
  • Read user profiles

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