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Druva Documentation

Download Exchange Online data

inSync Cloud Editions: File:/tick.png Elite Plus File:/tick.png Elite File:/cross.png Enterprise File:/cross.png Business

Overview 

As an inSync Cloud administrator, you can download the Exchange Online backed up data using the inSync Management Console. Additionally, inSync users can use the inSync Web to download the Exchange Online backed up data.

Note: inSync administrator can view the snapshots of Exchange Online devices in UTC time zone. 

You can download the entire mailbox (Mails, Contacts, Calendars, Tasks) as PST files from a specific point in time snapshot using inSync Management Console. inSync also allows you to do selective downloads for emails, contacts, calendars, notes, and tasks in the Archive, MBOX(applicable only for Mails), and PST file formats. For more information, see the Support Matrix for download.

Note:  You can download  Exchange Online users' data in  the PST, Archive, and  MBOX  file formats only using inSync Management Console. This is not supported using inSync Web.

You can also use search to easily find files or emails and then download them.

PST download_Exchange_RN.png

Support Matrix for Exchange Online download

Data Type Supported file format for download
Entire Mailbox of a user (Mails, Contacts, Calendars, and Tasks)
  • PST
Only Mails folder or individual mails
  • Archive: The file format supported as per your operating system. For example, <email subject> .eml file format.
  • PST
  • MBOX
Only Contact folder or individual contact items
  • Archive: The file format supported as per your operating system. For example, <contact name> .vcf file format.
  • PST
Only Calendars folder or individual calendar items
  • Archive: The file format supported as per your operating system. For example, .ics file format.
  • PST
Only Tasks folder or individual task items
  • Archive: The file format supported as per your operating system. For example, .json file format.
  • PST
Only Notes folder or individual notes items
  • Archive: The file format supported as per your operating system. For example, .eml file format.
  • PST
  • MBOX

Download Emails

Use the following procedure to download emails.

Procedure

  1. On the inSync Management Console menu bar, click Users
  2. On the Users page, click the username of the user whose data you want to download and click  Restore Data. Under Data Sources, select Exchange Online.
  3. In the Snapshot Viewer section of the Restore Data window, you can view a list of snapshots of the backed up data.  Select the desired snapshot.
  1. Do one of the following: 
    • To download the entire Mails folder, select Mails and click Download. On the Download Data window, select the desired file format from the displayed options - Archive, MBOX, and PST.
    • To download individual emails,
      1. Click Mails and browse the mailbox. 
      2. Select the mailbox folders or emails that you want to download. On the Download Data window, select the desired file format from the displayed options - Archive, MBOX, and PST. Alternatively, you can also use Search to search for emails that you want to download. Click the email to view its details like sender, receiver, attachments and so on.  
  2. Click Download.  For PST and MBOX download options, the conversion of files to PST and MBOX format takes a longer time to complete. After the conversion is complete, Druva sends an email to the registered email address with a link to download the data.

PST_success.png

The following table lists the file format that inSync uses for email downloads. 

Type File format
Entire Mails folder
  • Archive: The file format supported as per your operating system. For example, <username>.zip
  • MBOX
  • PST
Individual email
  • Archive: The file format supported as per your operating system. For example, <email subject> .eml
  • MBOX
  • PST

inSync logs the audit trail for the administrator who has initiated the download action. The link to download the PST and MBOX is also available within the audit trail entry once the conversion and download is complete. For more information, see View audit trail for administrators.

Download Contacts

Use the following procedure to download contacts.

Procedure

  1. On the inSync Management Console menu bar, click Users.
  2. On the Users page, click the username of the user whose data you want to download and click  Restore Data. Under Data Sources, select Exchange Online.
  3. In the Snapshot Viewer section of the Restore Data window, you can view a list of snapshots of the backed up data.  Select the desired snapshot.
  4. Do one of the following:
    1. To download all contacts, select Contacts, and click Download. On the Download Data window, select the desired file format from the displayed options - Archive and PST. 
    2. To download a contact group or an individual contact, click Contacts and browse the contact or contact group that you want to download and click Download. On the Download Data window, select the desired file format from the displayed options - Archive and PST. 
  5. Click DownloadFor PST download option, the conversion of files to PST format takes a longer time to complete. After the conversion is complete, Druva sends an email to the registered email address with a link to download the files. The table lists the file format conventions that inSync uses for contacts downloads.
Type File Format
All contacts, Contact group
  • Archive: The file format supported as per your operating system. For example, <username> .zip
  • PST
Individual contact
  • Archive: The file format supported as per your operating system. For example, <contact name> .vcf
  • PST

inSync logs the audit trail for the administrator who has initiated the download action. The link to download the PST is also available within the audit trail entry once the conversion and download is complete. For more information, see View audit trail for administrators.


Download Calendars

Use the following procedure to download calendars.

Procedure

  1. On the inSync Management Console menu bar, click Users.
  2. On the Users page, click the username of the user whose data you want to download and click  Restore Data. Under Data Sources, select Exchange Online.
  3. In the Snapshot Viewer section of the Restore Data window, you can view a list of snapshots of the backed up data. Select the desired snapshot. 
  4. Do one of the following: 
    1. To download the entire calendar, select Calendars and click Download. On the Download Data window, select the desired file format from the displayed options - Archive and PST. 
    2. To download individual calendar items, click Calendars and browse the calendar that you want to download, and click Download. On the Download Data window, select the desired file format from the displayed options - Archive and PST.
  5. Click DownloadFor PST download option, the conversion of files to PST format takes a longer time to complete. After the conversion is complete, Druva sends an email to the registered email address with a link to download the files. The table lists the file format conventions that inSync uses for calendar downloads.
Type File format
Entire Calendar, Individual Calendar
  • Archive: The file format supported as per your operating system. For example, <username> .zip
  • PST

Within the downloaded zip file,  there are .ics files corresponding to each calendar event.


Note:  

  • Attachments within calendar events are downloaded as regular calendar events. You can view the  attachments for  respective calendar events in user's Outlook  account via Outlook client or Outlook web application.

inSync logs the audit trail for the administrator who has initiated the download action. The link to download the PST is also available within the audit trail entry once the conversion and download is complete. For more information, see View audit trail for administrators.

Download Notes

Use the following procedure to download notes.

Procedure

  1. On the inSync Management Console menu bar, click Users.
  2. On the Users page, click the username of the user whose data you want to download and click  Restore Data. Under Data Sources, select Exchange Online.
  3. In the Snapshot Viewer section of the Restore Data window, you can view a list of snapshots of the backed up data. Select the desired snapshot. 
  4. To download notes, select Mails > Notes 
  5. Do one of the following:
    1. To download the entire notes folder, select Notes and click Download. On the Download Data window, select the desired file format from the displayed options - Archive, MBOX, and PST.
    2. To download an individual note, click Notes. Browse and select the required note that you want to download and click Download. On the Download Data window, select the desired file format from the displayed options - Archive, MBOX, and PST. 
  6. Click Download. For PST and MBOX download options, the conversion of files to PST and MBOX format takes a longer time to complete. After the conversion is complete, Druva sends an email to the registered email address with a link to download the files. The following table lists the file format conventions that inSync uses for notes downloads.
Type File format
Entire notes folder, Individual note
  • Archive: The file format supported as per your operating system. For example, <username> .zip. Within the downloaded zip file, .eml files are created.
  • MBOX
  • PST

inSync logs the audit trail for the administrator who has initiated the download action. The link to download the PST and MBOX is also available within the audit trail entry once the conversion and download is complete. For more information, see View audit trail for administrators.

Download Tasks

Use the following procedure to download tasks.

Procedure

  1. On the inSync Management Console menu bar, click Users.
  2. On the Users page, click the username of the user whose data you want to download and click  Restore Data. Under Data Sources, select Exchange Online.
  3. In the Snapshot Viewer section of the Restore Data window, you can view a list of snapshots of the backed up data. Select the desired snapshot.
  4. Do the following:
    1. To download a task folder, select Tasks, and click Download. On the Download Data window, select the desired file format from the displayed options - Archive and PST. 
    2. To download an individual task, click Tasks and browse the task that you want to download and click Download. On the Download Data window, select the desired file format from the displayed options - Archive and PST. 
  5. Click Download. For PST download options, the conversion of files to PST format takes a longer time to complete. After the conversion is complete, Druva sends an email to the registered email address with a link to download the files. The following table lists the file format conventions that inSync uses for tasks downloads.
Type File format
Individual or multiple task folders
  • Archive: The file format supported as per your operating system. For example, <username> .zip. Within the downloaded zip file, .json files are created.
  • PST

inSync logs the audit trail for the administrator who has initiated the download action. The link to download the PST is also available within the audit trail entry once the conversion and download is complete. For more information, see View audit trail for administrators

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