Skip to main content

 

Druva Documentation

Configure and Use inSync for Salesforce

inSync Cloud Editions: File:/tick.png Elite Plus File:/tick.png Elite File:/cross.png Enterprise File:/cross.png Business

Congratulations!! You have successfully registered your Salesforce organization with Druva inSync.

Here are the next steps that you must now perform in order to start backup of your Salesforce data,

  1. Configure your registered Salesforce organization in inSync Management Console for first backup.
  2. Launch and use Druva inSync for Salesforce application to backup, restore, and download your Salesforce data.

Step 1: Configure your registered Salesforce organization

When you register your Salesforce organization in inSync, inSync just gets connected to your Salesforce organization with required permissions.  To start backup, you must configure the registered Salesforce organization for the following,

  • Daily API Quota - inSync consumes APIs while performing backup of objects from your Salesforce organization. As a Salesforce administrator, you must be aware of the daily API usage limit set for your organization by Salesforce. Typically, the API limit is set based on the criticality of that applications that you use in Salesforce and the size of data your organization generates on a daily basis. Druva inSync for Salesforce utilizes maximum APIs during its first backup. Since subsequent backups are incremental, minimal APIs are consumed and hence, the API quota can be reset accordingly.

    Druva recommends that you calculate the data generation in your environment before you configure the API quota.

    You must specify appropriate number of API calls that inSync must consume while backing up objects from your Salesforce organization. Here is a guideline on the number of API calls, that inSync consumes while performing Salesforce objects backup.

    Initial or first backup

    inSync uses bulk APIs for first backup

    • 1 API call for every 400 records
    • 2 API calls for each attachment
    Incremental backup
    • 1 API call for every 200 to 1000  records*
    • 2 API calls for each attachment

    *Depends on number of fields in each record and size of the record.

    By default, 15000 API calls are configured for use for daily backups. inSync stops back up of Salesforce objects, after it consumes the specified number of API calls.

  • Backup Interval - You must specify the time interval after which inSync should backup your Salesforce data.

  • Salesforce Storage - By default, inSync does not allocate storage to your registered Salesforce organization. inSync provides separate storage for Salesforce data. While configuring your Salesforce organization, you must select the Salesforce storage that is available in your region. Once you select the Salesforce storage, all the Salesforce data backed up from your Salesforce organization and stored on the Salesforce storage.

Pre-requisite

  • You have registered a Salesforce organization in inSync.

Procedure

  1. On the inSync Management Console menu bar, click Data Sources > Cloud App. The Manage Cloud Apps page appears.
  2. Select Salesforce cloud app, and then click Configure. You are displayed an existing list of Salesforce organizations, if any, that are registered for backup in inSync.
  3. Select the Salesforce organization that you want to configure for backup. Salesforce configuration window appears.
    Note: You can configure a Salesforce organization with the App status column - Storage not configured.
  4. Specify appropriate values for the following configuration,
    • Daily API Quota - Based on the number of records and their size, calculate and specify the API calls that inSync should use for daily backups. Default limit is 15000 APIs.
    • Backup Every - Specify the time interval between every backup, after which inSync should backup your Salesforce data.
    • Storage - Select the Salesforce storage in your region, where inSync should backup your Salesforce data.
      Note: You cannot change the Salesforce storage, once you assign it.
  5. Click Save to preserve your specified configuration.

inSync assigns the selected Salesforce storage to your Salesforce organization. inSync starts backup of your Salesforce organization immediately.

Step 2: Launch and use Druva inSync for Salesforce application

Introduction

Note: inSync for Salesforce is currently under controlled availability. If your organization wants to use inSync for Salesforce, kindly contact Druva Support.

Druva inSync for Salesforce is an app that gets configured in the Salesforce environment when inSync is integrated with Salesforce from inSync Management Console. Salesforce administrators can access the app from Salesforce app menu or from the app launcher.  The app helps Salesforce administrators to manage backup and restore of Salesforce objects. 

How to access Druva inSync for Salesforce app?

Salesforce interface opens either in the Lightening Experience or in the Classic view. You can toggle between the two views at the click of a menu in the Salesforce environment. However, the menu from where you can access Druva inSync for Salesforce depends on the interface that you use in Salesforce. 

Prerequisite

Ensure that the inSync Administrator in your organization has configured Salesforce as a cloud app on the inSync Management Console. 

Open Druva inSync app in Lightening Experience 

  1. Log on to Salesforce.
  2. Click the  App Launcher icon   to open the App Launcher page, and click inSync.

 

Druva inSync for Salesforce app opens as one of the tabs in Salesforce and displays the app dashboard with backup details.  See Druva inSync for Salesforce app dashboard  section for more information.

Open Druva inSync in Classic view

  1. Log on to Salesforce.
  2. Click the App Menu on the top right corner, and click inSync.



    Druva inSync for Salesforce app opens as one of the tabs in Salesforce and displays the app dashboard with backup details.  See Druva inSync for Salesforce app dashboard  section for more information.

 

  • Was this article helpful?