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Druva Documentation

How to integrate with Salesforce?

inSync Cloud Editions: File:/tick.png Elite Plus File:/tick.png Elite File:/cross.png Enterprise File:/cross.png Business

The availability of this feature may be limited based on the license type, region, and other criteria. To access this feature, contact your Druva Account Manager or Druva Support.

Overview

With Salesforce integration, Salesforce administrators have direct access to a unified data protection platform from within Salesforce to backup, archive, manage, and view their data for availability.

Salesforce administrators have the following benefits of integrating Salesforce with Druva inSync,

  • Object Level Backup and Restore
    • Time-indexed snapshots
    • Direct access and visibility of Salesforce data down to the object level, including custom objects from third-party applications
    • Bulk download and restore
    • Data granularity for review, comparison, and restore
  • Complete Metadata Backup and Restore
    • Bulk and selective download and restore of Salesforce metadata
    • Granular view of metadata items for review, comparison, and selective download and restore
  • Dedicated Salesforce Dashboard:
    • Single view directly from within Salesforce (Druva inSync App for Salesforce) for administrators to manage backup policies
    • Object level restore
    • Configuration of alerts as needed

inSync Cloud Administrators can configure different Salesforce organizations (orgs), as listed in the Supported Cloud Apps Editions, for backup in the inSync Management Console. inSync app for Salesforce is automatically installed for the configured organizations in the Salesforce environment. Salesforce administrators can access the inSync app for Salesforce from the app menu or from the app launcher.

Using inSync app for Salesforce, Salesforce administrators can:

  • Manually back up the Salesforce data
  • Restore data selectively or in bulk
  • Download data selectively or in bulk

For information on using the inSync app for Salesforce, see inSync app for Salesforce.

​​​​​​Configuration

Configuring inSync to backup your Salesforce data involves:

  1. Register Salesforce organization in inSync Management Console.
    It involves the following,
    1. Grant inSync permissions to access Salesforce data.
    2. Install inSync app for Salesforce in your Salesforce environment. 
  2. Configure the registered Salesforce organization and make it ready for the first backup.
  3. Configure and enable Salesforce Backup Failed alert to receive notification for failed Salesforce backups. For more information, see Configure Alert Settings.
  4. After you register and configure Salesforce organization in inSync,  use inSync app for Salesforce to backup, restore, and download your Salesforce data.  For more information, see Use inSync app for Salesforce.

Note: You can configure a Salesforce organization for backup using a Salesforce administrator with System Administrator profile only.

 

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