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Druva Documentation

How to restore Office 365 data?

inSync Cloud Editions: File:/tick.png Elite Plus File:/tick.png Elite File:/cross.png Enterprise File:/cross.png Business

Overview

An inSync administrator can restore Office 365 data to the following locations:

  • To Office 365 from where the data was backed up.
  • User's desktop or to a custom location on the user's device. If the user has multiple devices, you can choose the device on which you want to restore the cloud apps data.
  • Different user's Office 365 account.

For restore, you can use Search to easily find and restore selected files and emails

Note:

  • You can cannot restore Office 365 data to a mobile device. 
  • inSync administrator will be able to see the snapshots of OneDrive and Exchange Online devices in UTC time zone. 

This topic provides describes how to

Procedure to restore OneDrive

  1. On the inSync Management Console menu bar, click Users.
  2. Click the user name of the user whose data you want to restore.
  3. Click Restore > Restore Backup Data.
  4. On the Restore Data window, click OneDrive and then select the snapshot from which you want to restore.  Alternatively, you can use Search to search for files that you want to restore.
    restore data widnow for one drive native restore.png
  5. Select the files or folders that you want to restore, and click Restore. The Restore window appears.

    Note: When restoring data to a device, you cannot restore files with the same names simultaneously.

  6. On the Restore window, provide details on the following:
    Field Action
    Restore to

    From the drop-down list, select the restore location. You can restore the data either to the original user's account or a different user's account or any device owned by the user.

    Restore to Location

    If you want to restore data to a desktop, click Desktop

    If you want to restore data to a custom location, click Custom Location.

    Note: This field is displayed only if you choose to restore the data to a device. 

    Specify custom location

    If you want to restore data to a custom location, enter the location in the Specify custom location box.

    Note: This field is displayed only if you choose to restore the data to a device. 

    Restore Options

    Select how you want to restore the data. The following options are available:

    • Restore as a Copy:  Creates a new inSync-restore-<date stamp>-<time stamp> folder and restores the selected data to this folder. 
    • In-Place Restore: Overwrites existing data present in the specified location with the data selected for restore. 

    Note: This field is displayed only if you choose to restore the data to the same user's account. 

    Retain share settings

    Select if you want to retain the file sharing settings for selected data. By default, inSync does not retain the sharing settings during OneDrive data restore.

    Note:

    • This field is displayed only if you choose to restore the data to the same user's account. 
    • Any user with Full Control, Edit, or Design permission to file or folder are restored with Contribute permission. This is a Microsoft API limitation.
    Select user

    Start typing the name of the user and inSync will auto-suggest usernames. Select the required username.  inSync creates a new inSync-restore-<date stamp>-<time stamp> folder and restores the selected data to this folder. 

    Note: This field is displayed only if you choose to restore the data to a different user's account. 

  7. Click OK.

After the restore operation is completed, you can click View Details to view the restore details. For example, the state of restore, number of files restored, and number of files missed.

Procedure to restore Exchange Online

To restore emails, contacts, and calendar to Exchange Online 

Restoring data like emails, contacts, and calendar, is beneficial to an organization in case an employee is leaving or transferring roles. It ensures that the restored data is available for future reference and business continuity and can be retrieved in case of accidental deletion or malicious activities.  inSync also allows you to do selective restores for emails, calendars, and contacts.

restore data window for exchange online.png

To restore emails 

  1. On the inSync Management Console menu bar, click Users.
  2. Click the username of the user whose data you want to restore. 
  3. Click Restore > Restore Backup Data.
  4. On the Restore Data window, under Data Sources select Exchange Online to view its snapshots and backed up data. 
  5. Do one of the following:
    • To restore emails backed up within a specific period, select Mails and click Restore. On the Restore window, provide the following details:
      Field Action
      Time Period From the drop-down list, select the duration for which you want to restore emails. Select Custom to specify a particular date range.
      Restore to From the drop-down list, select the restore location. You can restore the emails to the either original user's account or to a different user's account.
      Select user Start typing the name of the user and inSync will auto-suggest usernames. Select the required username. This field is displayed only if you choose to restore the emails to a different user's account. 
      Include In-Place Archive mails

      Select this option to restore the In-Place Archive emails. The restored In-Place Archived emails are added to the "In-Place Archive" folder under the "inSync Restore" folder in your mailbox. The inSync Restore folder is created with a timestamp and the In-Place Archive folder and subsequent folders like Inbox, Sent, Deleted Items etc, are created within this folder. 

      Note: Restore of In-Place Archive emails is supported only if the primary mailbox is configured on Exchange Online.

    • To restore individual mailbox folders or individual emails 
      1. Click Mails and browse the mailbox.
        mails inside the restore data folder.png
      2. Select the mailbox folders or emails that you want to restore and click Restore. Alternatively, you can also use Search to search for emails that you want to restore. Click the email to view its details like sender, receiver, attachments and so on. On the Restore window, provide the following details:
        Field Action
        Restore to From the drop-down list select the restore location. You can restore the emails to the either original user's account or to a different user's account.
        Select user Start typing the name of the user and inSync will auto-suggest usernames. Select the required username. This field is displayed only if you choose to restore the emails to a different user's account. 
  6. Click Ok.  During the restore activity, inSync creates an inSync-restore-<date stamp>-<time stamp> folder inside the user's mailbox and restores all emails in this folder. 

To restore contacts 

  1. On the inSync Management Console menu bar, click Users.
  2. Click the username of the user whose data you want to restore. 
  3. Click Restore > Restore Backup Data.
  4. On the Restore Data window, under Data Sources select Exchange Online to view its snapshots and backed up data. 
  5. Do one of the following:
    • To restore all contacts, select Contacts and click Restore. 
    • To restore a contact group or an individual contact, click Contacts and browse the contact or contact group that you want to restore and click Restore
  6. On the Restore window, provide the following details:
    Field Action
    Restore to From the drop-down list, select the restore location. You can restore the contacts to either original user's account or to a different user's account.
    Select user Start typing the name of the user and inSync will auto-suggest usernames. Select the required username. This field is displayed only if you choose to restore the emails to a different user's account. 
  7. Click Ok.  During the restore activity, for contact groups, inSync creates a separate contact group with the following naming convention: contact group name (inSync Restore date stamp-time stamp). All individual contacts are restored to their respective contact groups.

To restore calendar  

  1. On the inSync Management Console menu bar, click Users.
  2. Click the username of the user whose data you want to restore. 
  3. Click Restore > Restore Backup Data.
  4. On the Restore Data window, under Data Sources select Exchange Online to view its snapshots and backed up data. 
  5. Do one of the following: 
    • To restore the entire calendar, select Calendar and click Restore.
    • To restore an individual calendar, click Calendar and browse the calendar that you want to restore and click Restore
  6. On the Restore window, provide details on the following:
    Field Action
    Restore to From the drop-down list, select the restore location. You can restore the calendar to either original user's account or to a different user's account.
    Select user Start typing the name of the user and inSync will auto-suggest usernames. Select the required username. This field is displayed only if you choose to restore the emails to a different user's account. 
  7. Click Ok. During the restore activity, inSync creates a separate calendar with the following naming convention: calendar name (inSync Restore date stamp-time stamp).

Note: 

  • inSync does not restore event details like ‘When’ and ‘Where’ of saved birthday dates, reminders and country holidays for Exchange Online. Also, holiday events are restored as regular calendar events.
  • While restoring calendar on Exchange Online, inSync might display an "ErrorFolderSavePropertyError" error. This error is displayed when inSync tries to restore a calendar that has more than 256 characters in its name. This is an API limitation.
  • An Office 365 REST API limitation restricts inSync from capturing event deletions.

Procedure to restore SharePoint Online

Restore Site Collection

  1. On the inSync Management Console menu bar, click Data Sources > Cloud Apps. The Manage Cloud Apps page appears.
  2. Click Office 365 > SharePoint.
  3. Click the site name you want to restore. The site page appears if you select an enabled site.
  4. Click Restore. The Restore Data window appears.
  5. On the Restore Data window, in the left pane, select the snapshot from which you want to restore data.
  6. In the right pane, browse and select the sites and subsites that you want to restore. Alternatively, you can use Search Site Collection, located at the top-right corner to search for files across your backed up SharePoint Online sites and subsites.
    1. To use Search Site Collection, type the name of the file you are looking for in the box.
      Note: inSync customers who use Enterprise Search, can use the metadata attributes of the file to obtain a fast and accurate search result.
    2. Click Filters icon to narrow your search results.
    3. Use the following filters to refine your search criteria:
      1. File Type - Select the file type of the document.
      2. Modified between - Select the time range to get the list of files modified during a particular time range.
      3. Owner - Type the name of the owner of the file.
    4. Click Apply. List of files matching your search criteria is displayed.
    5. Select the desired files.
  7. Click Restore.  The Restore window appears.
  8. Select a SharePoint restore option:
    • In-place Restore - existing data present in your site collection overwritten with the data selected for restore. 
    • Restore as a Copy - a new site is created at the root level and the data is restored to this site. During the restore activity, inSync creates a new  inSync-restore-<date stamp>-<time stamp> subsite inside the root site.
  9. Click Ok.

 

Due to a Microsoft API limitation, all team sites (hidden sites for O365 Groups, Teams Web App) are restored with the classic template when restored as a copy. 

 

 

 

 

 

 

If you want to restore a deleted site collection, create a new site collection with the same URL as the deleted site collection. Restore the data of the deleted site in the newly created site collection.