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Druva Documentation

How to restore Office 365 data?

inSync Cloud Editions: File:/tick.png Elite Plus File:/tick.png Elite File:/cross.png Enterprise File:/cross.png Business

Overview

You can restore the data backed up from cloud apps to a user's device. If the user has multiple devices, you can choose the device on which you want to restore the cloud apps data. However, you cannot restore cloud apps data to a mobile device, or restore another endpoint's data to a cloud apps account. 

You can restore cloud apps data to the following locations on the user's device:

  • At the user's desktop
  • At a custom location of your choice

inSync administrator will be able to see the snapshots of OneDrive and Exchange Online devices in UTC time zone. 

For restore, you can use Search to easily find and restore selected files and emails

This topic provides describes how to

Procedure to restore OneDrive

  1. On the inSync Management Console menu bar, click Users.
  2. Click the user name of the user whose data you want to restore.
  3. Click Restore > Restore Backup Data.
  4. On the Restore Data window, click OneDrive and then select the snapshot from which you want to restore.  Alternatively, you can use Search to search for files that you want to restore.
  5. Select the files or folders that you want to restore, and click Restore to Device. The Restore to Device window appears.

    Note: You cannot restore files with the same names simultaneously.

  6. On the Restore to Device window, provide details on the following:
    Field Action
    Restore to device Select the device where you want to restore the Office 365 data.
    Restore to Location

    If you want to restore data to a desktop, click Desktop

    If you want to restore data to a custom location, click Custom Location.

    Specify custom location

    If you want to restore data to a custom location, enter the location in the Specify custom location box.

  7. Click OK.

After the restore operation is completed, you can click View Details to view the restore details. For example, the state of restore, number of files restored, and number of files missed.

Procedure to restore Exchange Online

To restore emails, contacts, and calendar to Exchange Online 

Restoring data like emails, contacts, and calendar, is beneficial to an organization in case an employee is leaving or transferring roles. It ensures that the restored data is available for future reference and business continuity and can be retrieved in case of accidental deletion or malicious activities.  inSync also allows you to do selective restores for emails, calendars, and contacts.

restore data window for exchange online.png

To restore emails 

  1. On the inSync Management Console menu bar, click Users.
  2. Click the username of the user whose data you want to restore. 
  3. Click Restore > Restore Backup Data.
  4. On the Restore Data window, under Data Sources select Exchange Online to view its snapshots and backed up data. 
  5. Do one of the following:
    • To restore emails backed up within a specific period, select Mails and click Restore. On the Restore window, provide the following details:
      Field Action
      Time Period From the drop-down list, select the duration for which you want to restore emails. Select Custom to specify a particular date range.
      Restore to From the drop-down list, select the restore location. You can restore the emails to the either original user's account or to a different user's account.
      Select user Start typing the name of the user and inSync will auto-suggest usernames. Select the required username. This field is displayed only if you choose to restore the emails to a different user's account. 
      Include In-Place Archive mails

      Select this option to restore the In-Place Archive emails. The restored In-Place Archived emails are added to the "In-Place Archive" folder under the "inSync Restore" folder in your mailbox. The inSync Restore folder is created with a timestamp and the In-Place Archive folder and subsequent folders like Inbox, Sent, Deleted Items etc, are created within this folder. 

      Note: Restore of In-Place Archive emails is supported only if the primary mailbox is configured on Exchange Online.

    • To restore individual mailbox folders or individual emails 
      1. Click Mails and browse the mailbox.
      2. Select the mailbox folders or emails that you want to restore and click Restore. Alternatively, you can also use Search to search for emails that you want to restore. Click the email to view its details like sender, receiver, attachments and so on. On the Restore window, provide the following details:
        Field Action
        Restore to From the drop-down list select the restore location. You can restore the emails to the either original user's account or to a different user's account.
        Select user Start typing the name of the user and inSync will auto-suggest usernames. Select the required username. This field is displayed only if you choose to restore the emails to a different user's account. 
  6. Click Ok.  During the restore activity, inSync creates an inSync-restore-<date stamp>-<time stamp> folder inside the user's mailbox and restores all emails in this folder. 

To restore contacts 

  1. On the inSync Management Console menu bar, click Users.
  2. Click the username of the user whose data you want to restore. 
  3. Click Restore > Restore Backup Data.
  4. On the Restore Data window, under Data Sources select Exchange Online to view its snapshots and backed up data. 
  5. Do one of the following:
    • To restore all contacts, select Contacts and click Restore. 
    • To restore a contact group or an individual contact, click Contacts and browse the contact or contact group that you want to restore and click Restore
  6. On the Restore window, provide the following details:
    Field Action
    Restore to From the drop-down list, select the restore location. You can restore the contacts to either original user's account or to a different user's account.
    Select user Start typing the name of the user and inSync will auto-suggest usernames. Select the required username. This field is displayed only if you choose to restore the emails to a different user's account. 
  7. Click Ok.  During the restore activity, for contact groups, inSync creates a separate contact group with the following naming convention: contact group name (inSync Restore date stamp-time stamp). All individual contacts are restored to their respective contact groups.

To restore calendar  

  1. On the inSync Management Console menu bar, click Users.
  2. Click the username of the user whose data you want to restore. 
  3. Click Restore > Restore Backup Data.
  4. On the Restore Data window, under Data Sources select Exchange Online to view its snapshots and backed up data. 
  5. Do one of the following: 
    • To restore the entire calendar, select Calendar and click Restore.
    • To restore an individual calendar, click Calendar and browse the calendar that you want to restore and click Restore
  6. On the Restore window, provide details on the following:
    Field Action
    Restore to From the drop-down list, select the restore location. You can restore the calendar to either original user's account or to a different user's account.
    Select user Start typing the name of the user and inSync will auto-suggest usernames. Select the required username. This field is displayed only if you choose to restore the emails to a different user's account. 
  7. Click Ok. During the restore activity, inSync creates a separate calendar with the following naming convention: calendar name (inSync Restore date stamp-time stamp).

Note: 

  • inSync does not restore event details like ‘When’ and ‘Where’ of saved birthday dates, reminders and country holidays for Exchange Online. Also, holiday events are restored as regular calendar events.
  • While restoring calendar on Exchange Online, inSync might display an "ErrorFolderSavePropertyError" error. This error is displayed when inSync tries to restore a calendar that has more than 256 characters in its name. This is an API limitation.
  • An Office 365 REST API limitation restricts inSync from capturing event deletions.

Procedure to restore SharePoint Online

Restore Site Collection

  1. On the inSync Management Console menu bar, click Data Sources > Cloud Apps. The Manage Cloud Apps page appears.
  2. Select Office 365 > SharePoint.
  3. Click the site name you want to restore. The site page appears if you select an enabled site. If the site is not configured, you need to configure the site settings first and then trigger the backup activity.
  4. Click Restore. The Restore Data window appears.
  5. On the Restore Data window, click the device and then select the snapshot from which you want to restore data.
  6. Browse and select the sites and sub sites that you want to restore and click Restore.  The Restore window appears
  7. Select a SharePoint restore option:
    • In-place Restore - existing data present in your site collection will be replaced with the data selected for restore. 
    • Restore as a Copy - a new site will be created at the root level and the restored data will be placed in this site.
  8. Click Ok.