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Druva Documentation

Supported Cloud Apps Editions

inSync Cloud Editions: File:/tick.png Elite Plus File:/tick.png Elite File:/cross.png Enterprise File:/cross.png Business


Of the available Cloud Apps available in the market, inSync supports the following editions of cloud apps.

Cloud App Supported editions
Microsoft Office 365
  • Business
  • Enterprise
    • E1
    • E3
    • K1
  • Education
    • E5
  • Government
  • Business
    • Starter
    • Business 
    • Enterprise
G Suite
  • G Suite Business
  • G Suite Basic
  • G Suite Enterprise
  • Salesforce Cloud
    • Production environment
      • Professional
      • Enterprise
      • Unlimited
    • Sandbox
  • Platforms supported
    • Classic
    • Lightning

Support matrix for cloud apps

The following matrix provides information about the cloud apps and what tasks are supported by inSync.

Cloud App Data that is backed up Supported tasks
Backup of data Restore of data to a custom location Download of data by  inSync cloud admin and inSync user eDiscovery enablement Search the data for compliance risks
OneDrive All OneDrive data
Exchange Online
  • Mailbox (Individual user and Shared)
  • Calendar
  • Contacts


Notes: inSync user cannot download any data. 

  • User's files and folders
  • Shared files and folders
  • Metadata attributes
  • Emails along with the attachments
  • Calendar events along with links to the attachments
  • Contacts
  • Metadata attributes


Note: inSync user cannot download any calendar events or contacts Only the inSync administrator can download calendar events and contacts.

Google Drive
  • Files and folders that are owned by the user or that are shared with the user with download permission
  • Metadata attributes
  • Salesforce Objects like Records, Files, and Attachments
  • Metadata attributes


Note:  Manual backup can be triggered only from Druva inSync app for Salesforce by a Salesforce admin. 


Note: Salesforce data can be restored only from Druva inSync app for Salesforce by a Salesforce admin.




  • Salesforce data can be downloaded only by inSync and Salesforce administrators.
  • inSync users cannot download Salesforce data.