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Druva Documentation

Supported Cloud Apps Editions

inSync Cloud Editions: File:/tick.png Elite Plus File:/tick.png Elite File:/cross.png Enterprise File:/cross.png Business


Of the available Cloud Apps available in the market, inSync supports the following editions of Cloud Apps.

Cloud App Supported editions

Microsoft Office 365

*Includes support for OneDrive, Exchange Online, and Sharepoint Online.

  • Business
  • Enterprise
    • E1
    • E3
    • F1
  • Education
    • E5
  • Government
Microsoft Office 365 Teams
  • Enterprise

    • E1

    • E3

  • Education

    • E5

  • Business
    • Starter
    • Business 
    • Enterprise
G Suite
  • G Suite Business
  • G Suite Basic
  • G Suite Enterprise
  • Salesforce Cloud
    • Production environment
      • Professional
      • Enterprise
      • Unlimited
    • Sandbox
  • Platforms supported
    • Classic
    • Lightning
Slack Slack Enterprise Grid

Support matrix for Cloud Apps

The following matrix provides information about cloud apps and what tasks are supported by inSync.

Cloud App Data that is backed up Supported tasks
Backup of data Restore of data to a custom location Download of data by  inSync cloud admin and inSync user *Federated Search Legal Hold **Scan the data for compliance risks



  • User's private files and folders
  • Metadata attributes

Note: inSync user can download   data only from inSync Web.

Exchange Online

  • Mailbox (Individual user and Shared)
  • Tasks within the Exchange Online server mailbox of a user.

Within tasks, inSync backs up the following:

  • Flagged items and tasks 
  •  Task attributes:
    • Subject
    •  Start Date
    • Due Date
    • Status
    • Priority
    • Reminders
  • Associated attachments: 
    • OneDrive
    • Group Files
    • Links
    • Outlook attachments
    • File uploaded from a device.
  • Notes folder within the Exchange Online server mailbox of a user
  • Calendar events
  • Contacts
  • Emails with attachments
  • Archived emails with attachments
  • Recoverable Items folder


Note: inSync user can downloaddata from only inSync Web.

Sharepoint Online

  • Team sites (Office 365 Groups, and Team’s hidden sites)
  • Classic sites

Within a site, inSync backs up the following:

• Subsites

• Document Libraries

• Lists

• Templates

• Assets

• Pages

• Metadata associated with site collections, sites, libraries, list, templates, assets, folders, files, and permissions.

Note: inSync admin can create a copy of the site collection.

Note: inSync user cannot download any data. 



  • User's files and folders
  • Shared files and folders
  • Metadata attributes


  • Emails along with the attachments
  • Calendar events along with links to the attachments
  • Contacts
  • Metadata attributes


Note: inSync user can downloaddata from only inSync Web.

*Only the inSync administrator can download calendar events and contacts.

Google Drive

  • Files and folders that are owned by the user or that are shared with the user with download permission
  • Metadata attributes

Note: inSync user can download data from only inSync Web.

Shared Drives
  • Shared Drives

    • Name of the Shared Drives

    • The following information for each of the team member

      • User Id

      • Name of the team member

      • Access rights of the team member

      • Account creation date of the team member

      • Active period of the team member account

    • Themes

    • Images

    • Settings

    • Trash

  • Shared Drives Content

    • Files

      • Supported MIME Types

      • File metadata

      • File sharing settings for both, internal as well as external users

    • Folders and sub-folders

      • Folder metadata

      • Details and activities that occur inside the folders.

Note: inSync user cannot download any data. 


  • All Standard and Custom Objects
  • All Notes, Attachments, and Files
  • Entire Metadata which includes email templates, dashboards, workflows, rules, users, profiles, and so on.


Note:  Manual backup can be triggered only from Druva inSync app for Salesforce by a Salesforce admin. 





*Federated Search does not support the deletion of emails for Cloud Apps data.

*Federated Search is not supported for Tasks.

**Administrators cannot delete, resolve, or quarantine the violations for emails (Exchange Online and Gmail) for Cloud Apps.