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Druva Documentation

Restore Exchange Online data

inSync Cloud Editions: File:/tick.png Elite Plus File:/tick.png Elite File:/cross.png Enterprise File:/cross.png Business

Overview

Restoring data like emails, contacts, calendar, notes, and tasks is beneficial to an organization in case an employee is leaving or transferring roles. It ensures that the restored data is available for future reference and business continuity and can be retrieved in case of accidental deletion or malicious activities. inSync also allows you to do selective restores for emails, calendars, and contacts.

  • An inSync Cloud administrator can restore Exchange Online data using the inSync Management Console
  • A inSync end user can restore  Exchange Online data using the inSync Web.

An inSync Cloud administrator can restore Exchange Online data to the following locations:

  • To the same user's account from where the data was backed up.
  • User's desktop or to a custom location on the user's device. If the user has multiple devices, you can choose the device on which you want to restore the Exchange Online data.
  • Different user's account.

For restore, you can also use search to easily find and restore selected files and emails

Note:

  • You cannot restore Microsoft 365 data to a mobile device. 
  • Administrator will be able to see the snapshots of  Exchange Online devices in UTC time zone. 

Restore Exchange landing wizard.png

If you have configured the Recoverable Items folder for backup, you can view the folder and its contents by clicking the individual Exchange Online item.

Restore Notes

To restore Notes,

  1. On the  inSync Management Console menu bar, click Users.
  2. Click the username of the user whose data you want to restore. 
  3. Click Restore Data.
  4. Under Data Sources select  Exchange Online to view its snapshots and backed up data.
  5. On the Restore Data window, select the snapshot from which you want to restore.
  6. To restore notes, select Mails > Notes.

Exchange_Notes.png

  1. Do one of the following:
    • To restore the entire notes folder, select Notes and click Restore.
    • To restore an individual note, click Notes. Browse and select the required note that you want to restore and click Restore

Alternatively, you can also use Search to search for specific notes that you want to restore. 

  1. On the Restore Exchange Online window, select the details for the following fields:
Field  Description

Restore to

From the drop-down list, select the restore location. You can restore the notes to either the original/same user's account or to a different user's account.

  • User's Account: Click <User’s Account> option to restore the notes to the same user’s account.
  • Different User’s Account: Click <Different User’s Account> option to restore the notes to a different or another user’s account.

Select user: Start typing the name of the user and inSync will auto-suggest usernames. Select the required username. This field is displayed only if you choose to restore the emails to a different user's account.

Restore Options

Select how you want to restore the data.

  • Restore as a Copy (Default option): Creates a new Mails/inSync-Restore-<date stamp>-<time stamp> notes folder within the Mails and restores the selected snapshot to this folder. 

  • In-Place Restore: Overwrites the data in the existing Notes with the data selected for restore.
  • Restore Deleted items Only: Restores only the deleted notes to the user's primary Notes. This option is available only when you select In-Place Restore.

Note: These restore options are displayed only if you choose to restore the data to the same or original user's account.

  1. Click Restore. Based on the selected Restore Options, inSync restores the selected note/s as mail to the user's mailbox.

 Note

  • You cannot perform search for specific notes using the search option.

Restore Tasks

To restore Tasks,

  1. On the  inSync Management Console menu bar, click Users.
  2. Click the username of the user whose data you want to restore. 
  3. Click Restore Data.
  4. Under Data Sources select  Exchange Online to view its snapshots and backed up data.
  5. On the Restore Data window, select the snapshot from which you want to restore.
  6. Do one of the following:
    • To restore an individual or multiple task folders, select Tasks and click Restore.

Note: You cannot perform search for specific tasks using the search option.

  1. On the Restore Exchange Online window, select the details for the following fields:
Field  Description

Restore to

From the drop-down list, select the restore location. You can restore the tasks to either the original/same user's account or to a different user's account.

  • User's Account: Click <User’s Account> option to restore the tasks to the same user’s account.
  • Different User’s Account: Click <Different User’s Account> option to restore the tasks to a different or another user’s account.

Select user: Start typing the name of the user and inSync will auto-suggest usernames. Select the required username. This field is displayed only if you choose to restore the emails to a different user's account.

Restore Options

Select how you want to restore the data.

  • Restore as a Copy (Default option): Creates a new <Task folder name>/inSync-Restore-<date stamp>-<time stamp> folder within the user's Tasks and restores the selected snapshot to this folder. 
  • In-Place Restore: Overwrites the data in existing Tasks with the data selected for restore.
  • Restore Deleted items Only: Restores only the deleted tasks to the user's primary Tasks. This option is available only when you select In-Place Restore.

Note: These restore options are displayed only if you choose to restore the data to the same or original user's account.

  1. Click Restore. Based on the selected Restore Options, inSync restores the selected tasks to the user's Tasks.

Restore Emails

To restore Emails,

  1. On the  inSync Management Console menu bar, click Users.
  2. Click the username of the user whose data you want to restore. 
  3. Click Restore Data.
  4. Under Data Sources select  Exchange Online to view its snapshots and backed up data.
  5. On the Restore Data window, select the snapshot from which you want to restore. 
  6. Do one of the following:
    • To restore emails backed up within a specific period, select Mails and click Restore. On the Restore Exchange Online window, provide the following details:
      Field Action
      Time Durations From the drop-down list, select the duration for which you want to restore emails. Select Custom to specify a particular date range.
      Restore to From the drop-down list, select the restore location. You can restore the emails to either the same user's account or to a different user's account.
      Select user Start typing the name of the user and inSync will auto-suggest usernames. Select the required username. This field is displayed only if you choose to restore the emails to a different user's account. 
      Include In-Place Archive mails

      Select this option to restore the In-Place Archive emails. 

      • The In-Place Restore option restores archived mails under the "In-Place Archive <username>" folder. 
      • The Restore as a Copy option restores the data under the user's primary mailbox only.
      • In-Place Restore: The selected data within the snapshot overwrites and replaces the data under the In-Place Archive <username> folder in the user's mailbox.
      • Restore as a Copy: Creates a new inSync-Restore-<date stamp>-<time stamp> under the primary mailbox of the user and restores the selected snapshot with the data and subsequent folders like Inbox, Sent, Deleted Items, and so on to this new folder.

      Restore Options

      Select how you want to restore the data. The following options are available:

      Restore as a Copy: Creates a new inSync-Restore-<date stamp>-<time stamp> folder within the user's mailbox and restores the selected snapshot to this folder. 

      In-Place Restore: Overwrites the data in the user's primary mailbox with the selected snapshot.

      Restore Deleted items Only: This option is available only when you select In-Place Restore and restores only the deleted emails to the respective folder locations within the primary mailbox.

      Note: These restore options are displayed only if you choose to restore the data to the same user's account.

    • To restore individual mailbox folders or individual emails 
      1. Click Mails and browse the mailbox.

        Exchange_Mails.png
      2. Select the mailbox folders or emails that you want to restore and click Restore.

        Alternatively, you can also use Search to search for emails that you want to restore. Click the email to view its details like sender, receiver, attachments, and so on. On the Restore Exchange Online window, provide the following details:
        Field Action
        Restore to From the drop-down list select the restore location. You can restore the emails to the either original user's account or to a different user's account.
        Select user Start typing the name of the user and inSync will auto-suggest usernames. Select the required username. This field is displayed only if you choose to restore the emails to a different user's account. 

        Restore Options

        Select how you want to restore the data. The following options are available:

        Restore as a Copy: Creates a new inSync-Restore-<date stamp>-<time stamp> folder within the selected folder and restores the data to this folder.

        In-Place Restore: Overwrites the folders/emails in the user's primary mailbox with the folders/emails selected for restore. 

        • If the source folder in the Exchange Online Mailbox is deleted, then inSync will be able to re-create that folder with the In-Place Restore option
        • If the end user's entire mailbox in Exchange Online mailbox is deleted and re-created, inSync's In-Place Restore will be able to restore the old folder structure back again provided that the primary SMTP address of that user in Exchange Online still matches with the email address of the user in inSync.
        • If you have selected the In-Place Archive mail folder, the selected data within the snapshot overwrites and replaces the data under the In-Place Archive <username> folder in the user's mailbox.

        Restore Deleted items Only: Restores only the deleted emails to the respective folder in the user's primary mailbox.

        Note: These restore options are displayed only if you choose to restore the data to the same user's account.

  7. Click Restore. During the restore activity, inSync creates an inSync-restore-<date stamp>-<time stamp> folder inside the user's mailbox and restores all emails in this folder.

Note: 

  • While restoring mails as a copy on Exchange Online, inSync might display an "ErrorFolderSavePropertyError" error. This error is displayed when inSync tries to restore a folder that has more than 255 characters in its name. This is an API limitation.
  • To restore folders within migrated data, it is recommended to restore the folders as a copy. Currently inSync does not support In-Place restore for folders within the migrated data.

Restore Contacts

To restore Contacts,

  1. On the  inSync Management Console menu bar, click Users.
  2. Click the username of the user whose data you want to restore. 
  3. Click Restore Data.
  4. Under Data Sources select  Exchange Online to view its snapshots and backed up data.
  5. On the Restore Data window, select the snapshot from which you want to restore. 
  6. Do one of the following:
    • To restore all contacts, select Contacts and click Restore. 
    • To restore a contact group or an individual contact, click Contacts and browse the contact or contact group that you want to restore and click Restore
  7. On the Restore Exchange Online window, provide the following details:
    Field Action
    Restore to From the drop-down list, select the restore location. You can restore the contacts to either original user's account or to a different user's account.
    Select user Start typing the name of the user and inSync will auto-suggest usernames. Select the required username. This field is displayed only if you choose to restore the emails to a different user's account. 

    Restore Options

    Select how you want to restore the data. The following options are available:

    Restore as a Copy: Creates a new Contacts-<date stamp>-<time stamp> folder within the Contacts and restores the data to this folder. 

    In-Place Restore: Overwrites the data in existing Contacts with the data selected for restore.

    Restore Deleted items Only: Restores only the deleted contacts to the user's primary Contacts.

    Note: These restore options are displayed only if you choose to restore the data to the same user's account.

  8. Click Restore. During the restore activity, for contact groups, inSync creates a separate contact group with the following naming convention: contact group name (inSync Restore date stamp-time stamp). All individual contacts are restored to their respective contact groups.

Note: While restoring contacts as a copy on Exchange Online, inSync might display an "ErrorFolderSavePropertyError" error. This error is displayed when inSync tries to restore a folder that has more than 255 characters in its name. This is an API limitation.

Restore Calendar data

To restore Calendar data,

  1. On the  inSync Management Console menu bar, click Users.
  2. Click the username of the user whose data you want to restore. 
  3. Click Restore Data.
  4. Under Data Sources select  Exchange Online to view its snapshots and backed up data.
  5. On the Restore Data window, select the snapshot from which you want to restore.
  6. Do one of the following: 
    • To restore the entire calendar, select Calendar and click Restore.
    • To restore an individual calendar, click Calendar and browse the calendar that you want to restore and click Restore
  7. On the Restore Exchange Online window, provide details on the following:
    Field Action
    Restore to From the drop-down list, select the restore location. You can restore the calendar to either original user's account or to a different user's account.
    Select user Start typing the name of the user and inSync will auto-suggest usernames. Select the required username. This field is displayed only if you choose to restore the emails to a different user's account. 

    Restore Options

    Select how you want to restore the data. The following options are available:

    Restore as a Copy: Creates a new Calendar-<date stamp>-<time stamp> folder within the Calendars and restores the data to this folder. 

    In-Place Restore: Overwrites the events in existing Calendars with the events selected for restore.

    Restore Deleted items Only: Restores only the deleted events to the user's primary Calendars.

    Note: These restore options are displayed only if you choose to restore the data to the same user's account.

  8. Click RestoreDuring the restore activity, inSync creates a separate calendar with the following naming convention: calendar name (inSync Restore date stamp-time stamp).

Note: 

  • inSync does not restore event details like ‘When’ and ‘Where’ of saved birthday dates, reminders and country holidays for Exchange Online. Also, holiday events are restored as regular calendar events.
  • While restoring calendar on Exchange Online, inSync might display an "ErrorFolderSavePropertyError" error. This error is displayed when inSync tries to restore a calendar that has more than 256 characters in its name. This is an API limitation.
  • An Microsoft 365 REST API limitation restricts inSync from capturing event deletions.
  • Attachments within calendar events are restored as regular calendar events. You can view the attachments for respective calendar events in user's Outlook account via Outlook client or Outlook web application.

Restore Resources - Room and equipment mailboxes data

To restore Resources - Room and equipment mailboxes data,

  1. On the  inSync Management Console menu bar, click Users.
  2. Click the username (Room and Equipment) whose data you want to restore. 
  3. Click Restore Data.
  4. Under Data Sources select  Exchange Online to view its snapshots and backed up data.
  5. On the Restore Data window, select the snapshot from which you want to restore.
  6. To restore the Room and Equipment data, click Calendar > Name and click Restore.

Restore_room_equip.png

  1. On the Restore Exchange Online window, provide details on the following:
    Field Action
    Restore to From the drop-down list, select the restore location. You can restore the calendar to either the original user's account or to a different user's account.
    Select user Start typing the name of the user and inSync will auto-suggest usernames. Select the required username. This field is displayed only if you choose to restore the emails to a different user's account. 

    Restore Options

    We recommend that you use the In-Place restore instead of Restore as a Copy because you may not be able to access the data restored using restore as a copy in Microsoft 365 due to Microsoft 365 limitation.

    Select how you want to restore the data. The following options are available:

    In-Place Restore: Overwrites the events in the existing Calendars with the events selected for restore.

    Note: These restore options are displayed only if you choose to restore the data to the same user's account.

    Restore as a Copy: Maintains only one copy which is the primary calendar (named Calendar).

    Because of Microsoft limitations, you cannot create a new Calendar-<date stamp>-<time stamp> folder within the Calendars and restores the data to this folder. 

     

  2.  Click Restore
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