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Druva Documentation

Troubleshooting eDiscovery Download Client errors

This topic lists the errors that you may encounter while downloading data using the eDiscovery Download Client along with their reason and resolution.

EDISCOVERY_100

Reason: The eDiscovery Download Client was unable to complete the requested operation.

Resolution: These errors are often temporary and should auto-resolve in some time. If the error still persists, contact Druva Support.

 

EDISCOVERY_101

Reason:  An internal process of the eDiscovery Download Client failed to load the requested data.

Resolution: These errors are often temporary and should auto-resolve in some time. If the error still persists, contact Druva Support.

 

EDISCOVERY_102

Reason:  The client was unable to connect to inSync Cloud.

Resolution: The client will automatically retry the operation. But if the error continues to persist, contact Druva Support.

 

EDISCOVERY_103

Reason:  The client was unable to connect to inSync Cloud due to an error in the proxy settings.

Resolution: Open the eDiscovery Download Client and check if the proxy settings are as expected.

 

EDISCOVERY_104

Reason: There was an issue while downloading data from inSync Cloud.

Resolution: These errors are often temporary and should auto-resolve in some time. If the error still persists, contact Druva Support.

 

EDISCOVERY_105

Reason:  Invalid download location path. 

Resolution: Go to Legal Hold > eDiscovery Download Clients, search for the client, and check if there is an error in the download path.

 

EDISCOVERY_106

Reason:  The client was unable to download the data due to insufficient permissions. 

Resolution: Make sure that the download location is valid and accessible. This error often occurs when you try to download data to an external drive.

 

EDISCOVERY_107

Reason:  Download failed due to insufficient storage on the device.  

Resolution: Ensure that you have enough free space on your device to download all the required data.

 

EDISCOVERY_108

Reason:  Job failed due to multiple concurrent errors. 

Resolution: Go to the download job folder and check the error logs. You should be able to identify the issue and resolve it. For any assistance in debugging the issue, contact Druva Support.

 

EDISCOVERY_109

Reason:  The eDiscovery Download Client was unable to connect to inSync Cloud due to an authorization error. 

Resolution: Check if the client is open on the device. If yes, then close the client and relaunch it. If the error still persists, contact Druva Support.

 

EDISCOVERY_300

Reason:  Network failure while connecting to inSync Cloud.

Resolution: Ensure that the device is connected to the internet and the connection is not dropping intermittently. 

 

EDISCOVERY_301

Reason: The credentials did not match.

Resolution: Verify the credentials and try again.

 

EDISCOVERY_302

Reason:  A client with the same name already exists. 

Resolution: Use a different name for the client. This error can also occur if you have made any hardware upgrades to your device, or have upgraded the operating system. 

 

EDISCOVERY_500

Reason:  The eDiscovery Download Client was unable to connect to inSync Cloud.

Resolution: Ensure that the eDiscovery Download Client is in connected state. Open the client, and see if there is a green tick clipboard_e87580020619bd94705e5f7711d9a86a3.png on the client UI.

 

EDISCOVERY_501

Reason:  inSync Cloud could not find any client with the said name and details. 

Resolution: Check if the client is still installed on the device. If not, reinstall the client and trigger a new job.

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