Troubleshooting eDiscovery Download Client errors
This topic lists the errors that you may encounter while downloading data using the eDiscovery Download Client along with their reason and resolution.
EDISCOVERY_100
Reason: The eDiscovery Download Client was unable to complete the requested operation.
Resolution: These errors are often temporary and should auto-resolve in some time. If the error still persists, contact Druva Support.
EDISCOVERY_101
Reason: An internal process of the eDiscovery Download Client failed to load the requested data.
Resolution: These errors are often temporary and should auto-resolve in some time. If the error still persists, contact Druva Support.
EDISCOVERY_102
Reason: The client was unable to connect to inSync Cloud.
Resolution: The client will automatically retry the operation. But if the error continues to persist, contact Druva Support.
EDISCOVERY_103
Reason: The client was unable to connect to inSync Cloud due to an error in the proxy settings.
Resolution: Open the eDiscovery Download Client and check if the proxy settings are as expected.
EDISCOVERY_104
Reason: There was an issue while downloading data from inSync Cloud.
Resolution: These errors are often temporary and should auto-resolve in some time. If the error still persists, contact Druva Support.
EDISCOVERY_105
Reason: Invalid download location path.
Resolution: Go to Legal Hold > eDiscovery Download Clients, search for the client, and check if there is an error in the download path.
EDISCOVERY_106
Reason: The client was unable to download the data due to insufficient permissions.
Resolution: Make sure that the download location is valid and accessible. This error often occurs when you try to download data to an external drive.
EDISCOVERY_107
Reason: Download failed due to insufficient storage on the device.
Resolution: Ensure that you have enough free space on your device to download all the required data.
EDISCOVERY_108
Reason: Job failed due to multiple concurrent errors.
Resolution: Go to the download job folder and check the error logs. You should be able to identify the issue and resolve it. For any assistance in debugging the issue, contact Druva Support.
EDISCOVERY_109
Reason: The eDiscovery Download Client was unable to connect to inSync Cloud due to an authorization error.
Resolution: Check if the client is open on the device. If yes, then close the client and relaunch it. If the error still persists, contact Druva Support.
EDISCOVERY_300
Reason: Network failure while connecting to inSync Cloud.
Resolution: Ensure that the device is connected to the internet and the connection is not dropping intermittently.
EDISCOVERY_301
Reason: The credentials did not match.
Resolution: Verify the credentials and try again.
EDISCOVERY_302
Reason: A client with the same name already exists.
Resolution: Use a different name for the client. This error can also occur if you have made any hardware upgrades to your device, or have upgraded the operating system.
EDISCOVERY_500
Reason: The eDiscovery Download Client was unable to connect to inSync Cloud.
Resolution: Ensure that the eDiscovery Download Client is in connected state. Open the client, and see if there is a green tick 
on the client UI.
EDISCOVERY_501
Reason: inSync Cloud could not find any client with the said name and details.
Resolution: Check if the client is still installed on the device. If not, reinstall the client and trigger a new job.