Skip to main content


Druva Documentation

Frequently asked questions

inSync Cloud Editions: File:/tick.png Elite Plus File:/cross.png Elite File:/cross.png Enterprise File:/cross.png Business

Are violations deleted once the non-compliant files no longer contain sensitive data?

No, the violations will not be deleted. The non-compliant file will move to the Resolved tab on the Compliance Dashboard.

Is a new entry created with every completed snapshot for the same file that continues to violate a compliance policy?

A new entry is not created. The same entry with the updated count is displayed only when the file's modification time is changed. Additionally, no new entry is created after every completed snapshot for the same non-compliant file.

Can I map the same set of users across different compliance policies?

Yes, you can map a compliance policy with multiple profiles. Alternatively, you can map a single profile with multiple compliance policies.

What happens if inSync administrator disables a few user accounts? Does inSync still index the user data?

After an inSync administrator disables the users, inSync stops backing up data for the disabled users. Therefore, inSync does not index data for the users as soon as they are disabled.

Can I check data violations for preserved users?

As an inSync administrator, you can see all the violations on historical data of preserved users. After you preserve a user, inSync stops backing up data for the preserved user and new compliance policies do not scan the historical data for violation checks.

What happens if a snapshot is scanned and a violation was reported, but the inSync administrator removes that snapshot?

In such cases, inSync will report the violation. inSync will not delete any violation.

Why am I unable to download a non-compliant file?

File download fails if the file was compacted. In such case, inSync displays the following error message:

File-name cannot be downloaded as it has been compacted from Storage as per the retention policies of your organization.

What happens if the latest version of a file or email and its previous versions are in a different state?

For example, if the latest version of a file is marked as resolved whereas previous versions are in quarantine state, inSync will continue to display such files in the quarantined state. Therefore, the inSync end user will be able to download or restore latest versions of the file but cannot download or restore previous versions of the file.

What happens when the inSync end user tries to download or restore quarantined files?

The following behavior is observed when an inSync end user tries to download or restore quarantined files:

  • Download of a single quarantined file will generate an empty file of size 0 byte
  • Restore of a single quarantined file will generate a temp file of size 0 byte

What happens when the inSync end user restores/downloads a folder which has one or more quarantined file?

The inSync end user will not be able to download or restore the quarantined files that are in the download folder. Rest all files will be downloaded or restored.

What happens if inSync administrator unquarantines a non-compliant file or email?

inSync cloud administrator or legal administrator can unquarantine a file or email violation. When you unquarantine a file or email, then inSync resolves the latest version as well as all the previous versions of the file or email. Additionally, inSync displays the violation in the Resolved tab on the Compliance Dashboard.

Following is the impact of unquarantining a violation:

  • For inSync administrators: inSync administrators can restore the non-compliant file or email to the user’s device. inSync administrator can also download the non-compliant file to a local computer.
  • For inSync end users: inSync end users can download or restore the non-compliant file or email through inSync Web or through inSync Client.

With the availability of new enhancements to inSync Compliance on 06 August 2016, what will happen to the currently-reported compliance risks?

Once the new enhancements to inSync Compliance are available in your inSync Cloud environment, all existing compliance violations on the dashboard and report, compliance policies, templates and sensitive data will be deleted. You will have to reconfigure the compliance policies and custom sensitive data.

What file extensions are scanned by inSync to report Compliance violations?

Here is a list of file extensions (and their MIME types) that are scanned by inSync to report compliance violations.

Category MIME Types File extensions

Text Files

text/csv .csv
text/plain .txt 
text/tab-separated-values .tsv, .tab
Rich Text Format
application/rtf .rtf
text/richtext .rtx
Emails application/ .msg

MS Office Documents

application/msword .doc, .dot
application/msword2 .doc, .dot
application/msword5 .doc, .dot
application/ .doc, .dot
application/onenote .onetoc
application/ .xls, .xla, .xlt
application/msexcel .xls, .xla, .xlt
application/ .xlam
application/ .xls, .xla, .xlt
application/ .xls, .xla, .xlt
application/ .xls, .xla, .xlt
application/ .xlsm
application/ .xlsm
application/ .xls, .xla, .xlt
application/ .ppt, .pot, .pps. ppa
application/mspowerpoint .ppt, .pot, .pps. ppa
application/ .ppam
application/ .pptm
application/ .sldm
application/ .ppsm
application/ .mpp
application/ .docm
application/vnd.openxmlformats-officedocument.presentationml.presentation .pptx
application/vnd.openxmlformats-officedocument.presentationml.slide .sldx
application/vnd.openxmlformats-officedocument.presentationml.slideshow .ppsx
application/vnd.openxmlformats-officedocument.spreadsheetml.sheet .xlsx
application/vnd.openxmlformats-officedocument.wordprocessingml.document .docx
PDF Files application/pdf .pdf
application/x-pdf .pdf

Open Documents

application/vnd.oasis.opendocument.presentation .odp
application/x-vnd.oasis.opendocument.presentation .odp
application/vnd.oasis.opendocument.spreadsheet .ods
application/x-vnd.oasis.opendocument.spreadsheet .ods
application/vnd.oasis.opendocument.text .odt
application/x-vnd.oasis.opendocument.text .odt

Note: To report compliance violations, inSync scans the files by MIME types and not by file extensions. The file extensions column lists the file extensions that are associated with a particular MIME type for referential purposes.  

The compliance report is not updated as expected. The list of non-compliant policies and users, which is displayed at the top, is not updated.

The Compliance dashboard is divided into two parts. 

  1.  Compliance Widgets: The Compliance Widgets displayed in the upper part of the dashboard are refreshed periodically and do not display the real-time information. The last updated time is displayed on the Compliance Dashboard.
  2. List of violations: These are directly fetched from the database at run-time and hence, they display the real-time information.