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Druva Documentation

How do I unresolve a compliance violation?

inSync Cloud Editions: File:/tick.png Elite Plus File:/cross.png Elite File:/cross.png Enterprise File:/cross.png Business

Overview

As an inSync cloud administrator or legal administrator, you can manually unresolve the resolved non-compliant file or email. You can perform any of the following actions:

  • Unresolve a resolved file or email

    When you unresolve a file or email, then inSync unresolves the latest version as well as all the previous versions of the file or email. Additionally, inSync displays the violation in the Active tab on the Compliance Dashboard.

  • Unquarantine a quarantined file or email

    When you unquarantine a file or email, then inSync resolves the latest version as well as all the previous versions of the file or email. Additionally, inSync displays the violation in the Resolved tab on the Compliance Dashboard.

Impact of unresolving or unquarantining non-compliant files or emails

The following table provides information about each resolution action and its impact on inSync end users.

Action taken by inSync administrator Action taken by inSync Server Impact on inSync end user

Unresolve the non-compliant files or emails

  • inSync administrator can unresolve only the latest version of a file or email. However, all the previous versions of the file or email are unresolved by default.
  • Once unresolved, inSync moves the file or email from the Resolved tab to the Active tab on the Compliance Dashboard. 
  • inSync administrator will not be able to restore the non-compliant file or email to the user’s device. However, inSync administrator can download the non-compliant file to a local computer. 

inSync end user cannot download or restore the non-compliant file or email through inSync Web or through inSync Client.

Unquarantine the non-compliant files or emails

  • inSync administrator can unquarantine only the latest version of a file or email. However, all the previous versions of the file or email are unquarantined.
  • Once unquarantined, inSync moves the file or email from the Quarantined tab to the Resolved tab on the Compliance Dashboard.
  • inSync administrator will be able to restore the non-compliant file or email to the user’s device. inSync administrator can also download the non-compliant file to a local computer.

inSync end user can download or restore the non-compliant file or email through inSync Web or through inSync Client.

Unresolve a compliance violation

Procedure

To unresolve a compliance violation:

  1. On the inSync Master Management Console menu bar, click Governance > Compliance. The Compliance dashboard appears.
  2. If you want to see the compliance violations specific to a compliance policy, select the policy from the list beside the Compliancedashboard. 
  3. If you want to unresolve non-compliant files, click File Violations. If you want to unresolve non-compliant emails, click Email Violations. The list of violations appears.
  4. Click the Resolved tab. The list of resolved violations appears.

  5. Select the files that you want to unresolve. You can select multiple violations simultaneously.
  6. Click Un-Resolve.
  7. In the confirmation message that appears, click Yes.

inSync unresolves the non-compliant file or email as per your preference. Once unresolved, inSync moves the file or email from the Resolved tab to the Active tab on the Compliance Dashboard. inSync end user will not be able to download or restore the file from inSync Client or from inSync Web.

Unquarantine a compliance violation

Procedure

To unquarantine a compliance violation:

  1. On the inSync Master Management Console menu bar, click Governance > Compliance. The Compliance dashboard appears.
  2. If you want to see the compliance violations specific to geographic region, select the region from the list beside the Compliance dashboard. 
  3. If you want to unquarantine non-compliant files, click File Violations. If you want to unquarantine non-compliant emails, click Email Violations. The list of violations appears.
  4. Click the Quarantined tab. The list of quarantined violations appears. 

  5. Select the files that you want to unquarantine. You can select multiple violations.
  6. Click Un-Resolve.
  7. In the confirmation message that appears to confirm the action, click Yes

inSync unquarantines the non-compliant file or email as per your preference. The violation now appears in the Resolved tab on the Compliance Dashboard. inSync end users can then download or restore the file from inSync Client or from inSync Web.