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Druva Documentation

Manage and Monitor inSync Client tasks

On-Premise Editions:File:/cross.pngEnterpriseFile:/tick.pngProfessional
Supported inSync mobile app versions:3.7 or later

Overview

The LabTech-inSync integration enables you to manage and monitor the mass deployed activities. You can view the Processes, Services, Software and Event logs.

Processes

Process information for the machine, such as running processes, memory usage and how many agents have the same process running can be viewed from the Processes tab of the Computer Management screen. This information is updated based on the schedule for the agent’s automatic refresh of inventory data. The Process Status displays the health of the process running.

To view the processes:

  1. From the Control Center navigation tree, expand Clients > Client > Location and then double-click the agent machine to open the Computer Management screen.
  2. Click the Processes tab.

For more information on how to manage processes, see Managing Processes.

Services

Services run in the background and provide critical operating system functions for the computer.  However, many services that are running by default are not needed. Services can be monitored from the Services tab of the Computer Management screen for the agent. The Service State displays the state of the service deployed.

To view the services running on the computer:

  1. From the Control Center, expand Clients > Client > Location and then double-click the computer to open the Computer Management screen.
  2. Click the Services tab.

For more information on Services, see Managing Services.
 

Software

The Software tab gives you pertinent application information such as, application names, the locations where the applications are installed, the date the applications were installed, the application version, and if the application is white or blacklisted. Additionally, various functions can be performed from this screen such as uninstalling applications, whitelisting or blacklisting applications and sending the software inventory to the server.

To view the currently installed software on a computer:

  1. From the Control Center, expand Clients > Client > Location and then double-click the agent computer to open the Computer Management screen.
  2. Click the Software tab.

For more information on Services, see Managing Installed Software.

Event logs

Event logs record significant events on the agent computer, such as security-related events (e.g., whether a user trying to log on to Windows was successful).  These event log records are based on the Windows Event Viewer for the last 24 hours and can be accessed from the Logs tab of the Computer Management screen for the agent.
For more information on how to view Event Logs, see Viewing Event Logs

 

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