Users page
inSync Cloud Editions: 
Elite Plus Elite Enterprise Business
Elite Plus Elite Enterprise Business Overview
The Users page displays the list of users created in the inSync Management Console. inSync administrators with the rights to update and manage users can also perform various actions as listed in this article.
Access Path
On the inSync Management Console menu bar, click Users.
Search a user
You can search for a user in inSync by typing their user name or email address in the Search box. Alternatively, you can also filter users by their profile or storage region.
Description
The following information is displayed for a user
| Field | Description |
|---|---|
| Name |
The name of the user. If the Username of the users managed using SCIM has special characters ?, *, /, \, < or >, they are automatically replaced by a _ (underscore).
|
| # Devices | The total number of devices that are linked to the user. For example, endpoints such as laptops and mobile devices. |
| Device Usage (%Quota) | The total data backed up by inSync for the user from all the devices. It also displays the percentage of quota utilized. |
| # Cloud Apps | The total number of cloud applications that are linked to the user. For example, the count is displayed as 1 if you have configured Microsoft 365 services. |
| Cloud Apps Usage | The total data backed up from all the cloud app accounts linked to the user. |
Actions on this page
| Action | Description |
|---|---|
| Add User | Manually add an individual user in inSync. For more information, see Add users individually. |
| Import > Users from CSV | Import user(s) using pre-filled information via a CSV file. For more information, see Add a group of users by importing information from a CSV file. |
| Import > Users from AD/LDAP | Import user(s) from your configured Active Directory or LDAP. For more information, see Manually import users from your AD/LDAP. |
| Restore Data |
Restore or Download data for a user. For more information, see
|
| Activate | Activate the user in inSync. For more information, see Activate users. |
| Preserve | Preserve the user in inSync. For more information, see Preserve Users. |
| Delete | Delete the user from inSync. For more information, see Delete Users. |
| Reset Password | Reset the inSync Client password for the user. For more information, see Reset the password for a user. |
| Download Authkeys | Download the authentication keys for the user. For more information, see Activate inSync on user devices. |
| Download Debug Logs | Download the debug logs for enabling Druva Support to troubleshoot any issue with the inSync Client on the user device. For more information, see Download inSync user log files. |
| Change Profile | Change the profile for a user. For more information, see Change the profile assigned to users. |
| Change Storage | Change the Storage region for a user. For more information, see Change storage assigned to a user. |
| Update AD/LDAP GUID | Update the AD/LDAP GUID for a user. For more information, see Update AD/LDAP GUID of a preserved inSync user. |