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Druva Documentation

Add custom folders for backup

Overview

You can add custom folders for backup by following the guidelines. For more information, see Configure custom folders for backup.

Procedure

Note:

  • You can configure custom folders for backup through profiles. You cannot do this on an individual user level.
  • inSync users cannot edit or remove the folders configured by inSync administrators for backup through inSync Client.
  • inSync does not backup network location due to VSS limitation.

Configuration guidelines on macOS Mojave

Locations that display a prompt

Important: The macOS Mojave (version 10.14) has a User Data Protection feature, which displays an authorization prompt when inSync Client tries to access the following locations if configured for backup:

  • Location Services

  • Contacts ~/Library/Application Support/Address Book

  • Calendars ~/Library/Calendars

  • Reminders ~/Library/Calendars

  • Photos ~/Pictures/Photos Library.photoslibrary

If you want inSync to back up the locations but do not want the macOS Mojave to display the permission prompts to the users, you can pre-configure the authorization to inSync via MDM (Mobile Device Management) which is used in your organization. Druva also recommends educating the inSync Client users of your organization to pre-approve inSync by adding it to Full Disk Access in System Preferences > Security and Privacy pane for a seamless backup experience.

If you do not want inSync to backup the mentioned locations, you must configure these locations in the Global Exclude list, defined at Profile level. inSync skips the locations mentioned in the Global Exclude list while backing up user data. For more information, see Configure the global exclude list.

inSync Client v6.1.1

inSync Client v6.1.1 supports macOS Mojave (version 10.14).

  • Druva recommends that you upgrade the inSync Client to v6.1.1 before upgrading user devices to macOS Mojave.
  •  If inSync Client users do not take any action on the prompts, inSync will pause the ongoing backup and it will remain in that state until the user takes an action.

For inSync Client v6.1.0 and earlier:

inSync Client v6.1.0 and earlier, running on macOS Mojave will skip the backup of the mentioned locations, even if they are configured for backup. inSync administrators must upgrade user devices running on macOS Mojave to inSync Client v6.1.1 or later to successfully backup the mentioned locations.

Locations that do not display a prompt

For inSync Client v6.1.1:

inSync Client will skip the following configured locations by default while performing the backup if it does not have the required access permissions:

  • Mail
  • Messages
  • Safari Browsing History
  • HTTP Cookies
  • Call History
  • iTunes Backups
  • Time Machine Backups

Druva recommends educating the inSync Client users of your organization to pre-approve inSync access to the configured locations. To learn more, refer to inSync Client changes for macOS Mojave (version 10.14)

For inSync Client v6.1.0 and earlier:

inSync Client v6.1.0 and earlier, running on macOS Mojave will skip the backup of the mentioned locations, even if they are configured for backup. inSync administrators must upgrade user devices running on macOS Mojave to inSync Client v6.1.1 or later to successfully backup the mentioned locations.

To add a custom folder do the following steps:

  1. On the inSync Master Management Console menu bar, click Profiles.
  2. Click the profile for which you want to configure custom folders for backup.
  3. Click the  Devices tab, click User Settings > Edit. The Edit Device Backup Configuration window appears.
  4. Click the platform for which you want to configure the backup folders. For example, if you want to configure backup folders for Windows, click the Windows tab.
  5. Click the +Add Folder link. 
  6. Provide appropriate details on the following: 
Field Action
Folder to be backed up Type the path to the custom folder.
Backup folder

Update the name of the folder. The name of the folder appears when you specify the path to the folder. 

This is an optional box. 

Include Files Type or select the file types that you want to back up. If a file type does not appear in the list, type the file extension in the box that appears beside Include Files box. Ensure that you separate consecutive entries using a semicolon (;) and there is no white space between two entries.
Exclude Files

Type or select the file types that you want to exclude from backup. If a file type does not appear in the list, type the file extension in the box that appears beside Exclude Files box. Ensure that you separate consecutive entries using a semicolon (;) and there is no white space between two entries.

Note: Entries in this field overrides the entries in the Include Files box. 
Exclude Paths Type the path to the files and folders that you want to exclude from backups.
  1. Click Save.