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Druva Documentation

About Maas360 by IBM

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Overview

From iOS 7 onwards, Apple has allowed MDM (Mobile Device Management) solutions to pass dictionaries directly in the applications, that can be downloaded through MDM. This functionality is supported by MaaS360. The dictionary reference contains settings that can be defined via MDM. The MDM enrollment setup skips all the prompts and user intervention for installation and activation of the inSync mobile app. This ensures that each user undergoes the same set of steps when enrolling their iOS devices. For example, the dictionary contains configuration information about the server address, email address of the user, mass deployment token that is required for authenticating the user, and security information like allow or restrict copy, printing of files, and allow or restrict opening the files in different apps.

inSync uses App Configuration for Enterprise to support the inSync mobile app for iOS devices with MaaS360. Many applications require users to enter URL, port, email address, and various configurations as part of a one-time setup of an application. These manual configurations can impact the adoption and success of an organization’s mobile app initiatives, increase the burden on a help desk fielding calls from users, and adds the burden of maintaining documentation that needs to be updated frequently as new updates to the application are made available.

By leveraging native APIs, these configurations can be set remotely by the Enterprise Media Manager (EMM) Server to simplify the setup process for end users, and alleviate the help desk and documentation burden caused by manual setup. An app developer can define a set of configuration keys it accepts from an EMM Server, and an organization administrator sets the keys and values in the EMM provider’s management console that will be pushed into the app.
Apps commonly implement the following types of configurations:
  • Backend service configuration: URL, port, use SSL, group/tenant code
  • User configuration: username, email, domain

As an inSync user, all you have to do is enroll the iOS device, and install the inSync mobile app from MaaS360. In quick and easy steps, you can install and monitor the inSync mobile app on all iOS user devices in your organization. This allows you to have complete visibility of all iOS devices in your organization on which the inSync mobile app is installed.

Workflow when the inSync mobile app is launched for the first time

Workflow

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Task no. Task
1.

inSync administrator generates the mass deployment token from the inSync Master Management Console.

The mass deployment token allows you to distribute and silently activate the inSync mobile app on multiple iOS devices.

For generating the mass deployment token, see the following topics:
2.

inSync administrator executes the following tasks, and provides the information to MaaS360 Server:

  1. Link the inSync mobile app for iOS devices with MaaS360 Server. The MaaS360 Server will directly add the latest inSync mobile app for iOS devices. Additionally, the administrator creates MaaS360 configuration and security policies for the inSync mobile app that is uploaded at MaaS360 Server. The MaaS360 configuration and security policies allow you to distribute policies and silently activate the inSync mobile app on iOS device.

    For more information, see Link the inSync mobile app to MaaS360 Server.

  2. Creates MaaS360 user and add iOS device for the user. Once the user is created, the user receives the MaaS360 user activation email, which contains information for enrolling the iOS device.

    For more information, see Create MaaS360 user and add iOS device.

  3. Enrolls the iOS device to communicate with the MaaS360 Server. Once enrolled, the MaaS360 MDM certificate is automatically installed on the iOS device.

    For more information, see Enroll device for the user.

  4. Downloads and install the inSync mobile app and the configuration policies to the iOS device.

    For more information, see Install inSync mobile app on iOS device.
3.

MaaS360 Server syncs the mass deployment token, IP address, user's email ID, and configuration policies with the inSync mobile app.
4.

inSync user launches the inSync mobile app on the iOS device.
5. inSync mobile app uses mass deployment token, Server IP, and user's email ID provided by MaaS360 Server to authenticate with inSync Server.
6.

inSync Server sends device token to inSync mobile app.
7. The device token is saved securely in the iOS's keychain and is used for subsequent authentication.

 

Workflow when the inSync mobile app is already authenticated

Workflow

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Task no. Task
1.  MaaS360 Server syncs the mass deployment token, IP address, user's email ID, and configuration policies with the inSync mobile app.
2.  inSync user launches the inSync mobile app on the mobile device. The inSync mobile app functions per the configuration and security policies that are configured at the MaaS360 Server.

 

Workflow when the inSync mobile app is unauthorized

Workflow

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Task no. Task
1.

From the MaaS360 console, the MaaS360 administrator will disable or delete the user at the MaaS360 Server. 
2.

When the user is deleted from MaaS360, then the inSync mobile app that is on the user's device will be unauthorized. Additionally, the MaaS360 Server will automatically delete the inSync mobile app from the user's iOS device. 

 

Workflow when the inSync mobile app is launched for the first time in inSync On-premise with Edge Server

Workflow

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Task no. Task
1.

inSync administrator generates the mass deployment token from the inSync Master Management Console.

The mass deployment token allows you to distribute and silently activate the inSync mobile app on multiple iOS devices.

For generating the mass deployment token, see the following topics:
2.

inSync administrator executes the following tasks, and provides the information to MaaS360 Server:

  1. Uploads the inSync mobile app for iOS devices to the MaaS360 Server. Additionally, the administrator creates MaaS360 configuration and security policies for the inSync mobile app that is uploaded at MaaS360 Server. The MaaS360 configuration and security policies allow you to distribute policies and silently activate the inSync mobile app on iOS device.

    For more information, see Link the inSync mobile app to MaaS360 Server .

  2. Creates MaaS360 user and add MaaS360 user and add iOS device for the user. Once the user is created, the user receives the MaaS360 user activation email, which contains information for enrolling the iOS device.

    For more information, see Create MaaS360 user and add iOS device.

  3. Enrolls the iOS device to communicate with the MaaS360 Server. Once enrolled, the MaaS360 MDM certificate is automatically installed at the iOS device.

    For more information, see Enroll device for the user

  4. Downloads and install the inSync mobile app and the configuration and security policies to the iOS device.

    For more information, see Install inSync mobile app on iOS device.
3.

MaaS360 Server syncs the mass deployment token, IP address, user's email ID, and configuration policies with the inSync mobile app.
4.

inSync user launches the inSync mobile app on the iOS device.
5.

inSync mobile app uses device token, Server IP, and user's email ID provided by MaaS360 Server to authenticate with inSync Edge Server.
6.

On successful authentication and validation, the request is passed to inSync Server.
7.

inSync Server sends the authentication and device token to inSync mobile app.
8. inSync mobile app will use the device token for subsequent authentication.

 

Backup and restore workflow for inSync mobile app

This topic provides complete backup and restore workflow. 

Druva recommends the inSync mobile app users to keep the inSync mobile app running in the background to experience a seamless backup and restore.

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Task no. Task
1.

inSync mobile app sends the device token, user's email ID, and device ID to the inSync Server for authentication.
2.  Upon successful authentication, a token is sent by inSync Server to the inSync mobile app.
3. inSync mobile app sends this token to the inSync storage node for authorization.
4. Upon successful authorization, the storage node acknowledges the request.
5.  Backup and restore tasks can be carried out.

Ports used by inSync mobile app

To ensure even greater security and firewall management, inSync now directs all communication traffic through a single port (SSL/443) for Backup, Restore, Sync, and Share. This reduces the number of required firewall ports for deployment.