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Druva Documentation

Upgrade the inSync Client

Overview

This section provides detailed information about upgrading the inSync Client using the following options:

It is important to note that only Cloud administrators can perform upgrades. 

The following table describes the upgrade option that you can select for the supported release versions:

Release version Upgrade option
Latest General Availability 
  • Autoupgrade
  • Bulk Upgrade
  • Manual Upgrade
Previous General Availability 
  • Bulk Upgrade
  • Manual Upgrade
Hotfix
  • Bulk Upgrade
  • Manual Upgrade
Early Access
  • Bulk Upgrade
  • Manual Upgrade

Note: To know the availability of a Hotfix or Early Access release, contact Druva Support

Before you begin

Before you begin upgrading the inSync Client version on the users' devices, ensure the following:

  • The inSync Client is installed and active on the device. 
  • The inSync Client window is not open on the device. The device will not be upgraded successfully if the inSync Client window is open on the device.
  • The devices to be upgraded are selected from the following inSync Management Console pages:
    • For a manual upgrade, select the devices that need an upgrade from the Manage Device page.
    • For bulk upgrade, select the devices that need an upgrade from the Client Upgrade page.
    • For autoupgrade, select the devices that need an upgrade from the Client Upgrade or Manage Upgrade page.
  • The desktop notifications are enabled for the users. The inSync Launched notification appears on the user device after the inSync Client upgrade is complete.
  • The Show inSync icon is enabled in the system tray for the users. The inSync Client icon disappears from the system tray of the user's device during the inSync Client upgrade and reappears when the upgrade is complete. 

Autoupgrade

The primary feature of this method is to automatically upgrade all the devices scheduled for an upgrade, to the latest version with no manual effort involved.  The autoupgrade setting is available on the Settings > Deployment page.  When the Automatic Upgrade setting is enabled, the autoupgrade cycle starts every day from 10:00 am UTC, and upgrades all the devices in batches.  You can stop the autoupgrades at any point by disabling the Automatic Upgrade setting. You can monitor the autoupgrade status on the Client Upgrade page. All the upgrade activities are captured in the Admin Audit Trail. To know more, see Audit Trails page.

inSync Client on the user devices is upgraded to the latest Generally Available (GA) version of inSync Client; regardless the GA version is a major, minor, or a patch release. Example - If Druva releases a GA patch over a major version, all the inSync Clients are automatically upgraded to the GA patch.

Prerequisites

  • Autoupgrade is available for EnterpriseElite, and Elite Plus customers.
  • Autoupgrade can be performed only on devices running on Windows and Mac.
  • To minimize performance issue, Druva may apply a global throttle limit on the inSync Cloud to control the number of devices that can be upgraded within a specified time period.
  • Autoupgrade is supported only on devices running inSync Client 5.5 or higher versions. 
  • For inSync Client versions lower than 5.5, you have to upgrade the inSync Client to version 5.5 manually, and then autoupgrade or manually upgrade to version 6.0.1.
  • Autoupgrade is not supported on devices running on OS X El Capitan if inSync Client version is version 5.5 or earlier.
  • Autoupgrade is not supported for devices running on Mac OS X 10.9.
  • Autoupgrade is not supported for devices running on Linux OS.
  • Autoupgrade is not supported for mobile devices. Upgrade notifications are sent to the users from their respective app stores. Users need to upgrade their inSync Client using the app store.
  • The Client Upgrade page is accessible only to Cloud Administrators. This page displays if autoupgrade is enabled and also an option to download the autoupgrade activity report.

For assistance on upgrading older inSync Clients to v5.5, contact Druva Support.

  • If autoupgrade is enabled, the upgrade process for all the compatible inSync Clients will start only after 21 days from the date the latest inSync Client version is released.
  • If autoupgrade is enabled, all the previous manual or bulk upgrade processes will get canceled as soon as the autoupgrade process is triggered (i.e. at 10:00 am UTC).
  • If the Automatic Upgrade flag is disabled, all ongoing autoupgrade processes will be canceled immediately.

Procedure

  1. In the inSync Management Console navigate to settings icon.png > Settings > Deployment tab. 
    In the Client Upgrade section, Automatic Upgrade is disabled by default, and the inSync Client Download Limit is set to 10000 Devices/Day.

auot upgrade disable.png

  1. Click Edit to enable Automatic Upgrade.
  2. In the Edit Settings window, select Enable from the drop-down list, and enter the upgrade limit of devices per day. Enter 0  to set the daily upgrade limit to unlimited. After autoupgrade is enabled, the upgrade cycle starts at 10:00 am UTC every day. 

edit autoupgrade.png

Next steps

To monitor the autoupgrade status and download the report: 

  1. Navigate to Manage > Deployments > Client Upgrade. The Client Upgrade page displays the autoupgrade details. 

Client upgrade main page_new.png

  1. Click Download List to view and download details of the devices as mentioned in the following table. Select one of the two options from the drop-down list. The report is generated in the .csv format.
     
    Field Description
    Devices with upto date client List of devices running on the latest inSync Client version.
    Devices with non-upgradable client List of devices that cannot be upgraded because the inSync Client is running on a version on which upgrade is not supported. 
  2. In the Upgrade Activity section, select the upgrade activity and click Download Report to view the autoupgrade activity details. The report is downloaded in the .csv format.

Cancel Autoupgrade

To cancel an autoupgrade in progress, disable the Automatic Upgrade settings from the Settings > Deployment page.  When the Automatic Upgrade flag is disabled, all ongoing autoupgrade processes will be canceled immediately.

Bulk Upgrade

This method enables you to bulk upgrade devices to any of these inSync Client versions; the latest version, previous version, hotfix, or Early Access release.  Using bulk upgrade, thousands of devices can be upgraded to the selected inSync Client version in the same upgrade cycle.

Note: For availability of Hotfix or Early Access releases, contact Druva Support.

Prerequisites

  • The Client Upgrade page is accessible only to Cloud Administrators.
  • A bulk upgrade can be performed only on devices running on  Windows and Mac.
  • Autoupgrade must not be enabled and an autoupgrade cycle must not be in progress. To check if autoupgrade is enabled, navigate to Settings icon new.png > Settings > Deployment. Ensure to disable the autoupgrade setting before performing a bulk upgrade.

Procedure

  1. Log in to the inSync Management Console and navigate to Manage > Deployments > Client Upgrade.
    The Client Upgrade page displays two sections:
    • Upgrade Activity: - This section displays details about the upgrade activities. 
  2. In the Upgradable Clients section, click the FILTERS drop-down list, and select the option with which you want to filter and determine the list of devices to be upgraded. By default, no filters are applied and all the devices are displayed.
    Click the Show distribution by drop-down list, and select the option with which you want to view and determine the list of devices to be upgraded.  By default, inSync displays the list of devices based on the Client Version that is installed on the devices. The devices displayed after applying the required filter and selecting the desired distribution option will be upgraded. 
  3. Click Upgrade.

Upgradable clients details new.png

  1. On the Upgrade Settings window, select the inSync Client version available for your OS from the Select Client Version for Upgrade list.
    The version list displays the latest General Availability (GA) release and the Previous General Availability (GA) release. If a hotfix or early access is enabled for your organization, it will be displayed in the list. 
    upgrade settings new 1.png
  2. Click Upgrade.

Next Steps

To download the upgrade activity details: 

  1. Click Download List. Select the required option from the list. The report is generated in the .csv format.
    Upgradable clients list.png

The following table describes the options displayed under Download List.

Field Description
Devices with upto date client

Devices with upto date client - lists the devices running on the latest inSync Client version.

Devices with upgradable client

Devices with upgradable client - lists the devices in the Scheduled or In progress state that are not displayed on the UI

Devices with non-upgradable client Devices with non-upgradable client - lists the devices that cannot be upgraded because the inSync Client is running on a version on which upgrade is not supported. For more information see About inSync Client upgrade
  1. In the Upgrade Activity section, the details of all upgrade activities are displayed. 
    upgrade activity image.png
    The following table describes the options displayed in the Upgrade Activity section:
      Description
    Show distribution by

    Select one of the following options from the drop-down list to see the devices that need an upgrade:

    • Upgrade Status
    • Client Version
    • Device OS 
    • Profile
    • Storage
    Activity details Displays details of the upgrade activity.
    Cancel upgrade Select the check box against the required activity or multiple activities and click Cancel to cancel the upgrade in progress. If an upgrade is canceled midway, the count Scheduled devices are added to the total count of upgradable devices and these devices will be processed in the next upgrade cycle.
    Download Report Select the checkbox against the required activity or multiple activities and click Download Report to download the activities report. The activity report is downloaded in the .csv format.

The details of every upgrade activity are also displayed in Admin Audit Trails. To know more see Audit Trails page

Cancel bulk upgrade

You can cancel the bulk upgrade if required.

  1. On the inSync Management Console navigate to Manage > Deployments > Client Upgrade. 
  2. In the Upgrade Activity section, select the checkbox against the required activity or multiple activities and click Cancel to cancel the upgrade in progress. If an upgrade is canceled midway, the count of Scheduled devices is added to the total count of upgradable devices and these devices will be processed in the next upgrade cycle.

Manual Upgrade

You can perform a manual upgrade on devices running on Windows, Mac, and Linux OS. 

Prerequisites

  • A manual upgrade can be performed only on the devices running on Windows, Mac, and Linux OS. 
  • Save the installer to a location from where the inSync Client users can download and run the installer.

Download the inSync Client

For details about the download link to the latest version of the inSync Client, see Download Links

Upgrade inSync Client by logging onto user device

If you have access to user device, you can directly log on to the user device and upgrade the inSync Client.

The manual upgrade procedure varies as per the operating system. The table below provides the upgrade instructions needed to manually upgrade the inSync Client on Windows, Mac, and Linux.

Operating System Upgrade Instructions

Windows

Install the latest inSync Client version.  For supported versions refer to the Upgrade Matrix

For more information, see Install and activate the inSync Client.

Mac

Install the inSync Client version.  For supported versions refer to the Upgrade Matrix

For more information, see Install and activate the inSync client.

Linux

  1. Uninstall the previous version of the inSync Client from your laptop.

Do not remove configuration details and the inSync Share folder.

  1. Install the inSync Client version. For supported versions, refer to the Upgrade Matrix

For more information, see Install and activate the inSync client.

Upgrade inSync Client using inSync Management Console

An inSync administrator can also upgrade the inSync Client on the user device by selecting the device in the inSync Management Console and scheduling it for upgrade. After scheduling the upgrade, next time the inSync Client connects to inSync Cloud, inSync Client is upgraded first and then the requested action is run.

Procedure

  1. Log in to the inSync Management Console.

  2. On the inSync Management Console menu bar, click  Data Sources > Devices. The Manage Devices page displays a list of all devices.
    manual upgrade_main page.png
  3. Select the devices for an upgrade and click Upgrade.  inSync marks all the devices that are available for an upgrade with the  icon in the inSync Client Version column.
  4. On the Upgrade Settings window, select the inSync Client version available for your OS from the Select Client Version for Upgrade list.
    upgrade settings new 1.png

The inSync Master flags the inSync Client for an upgrade. The upgrade is triggered during the next backup cycle of the inSync Client.

Note:

  • Once the inSync Client is upgraded to the latest version, a ClientUpgraded_tick icon.png mark is displayed next to the client version in the inSync Client Version column.
  • After the upgrade is complete, you can check the Client version to confirm the upgrade from the inSync Management > Data Sources > Devices menu. Select the device to check the upgrade status in the inSync Client Version column.

Additional information

Device Status

The following device statuses are displayed at various stages during bulk and autoupgrade process. You can view these statuses on the Client Upgrade page, under Upgrade Activity.

Device Status Description
Scheduled When the device is scheduled for an upgrade. 
In-Progress

When the download of the required release version is initiated.

Success When the inSync Client is successfully upgraded to the downloaded release version.
Failed When the selected release version has been downloaded, but the inSync Client fails to upgrade.
Canceled When the upgrade is canceled by the user. 

Device icons

The following icons help to identify if the inSync Client version installed on the device needs an upgrade or not. Navigate to Data Sources > Devices. These icons are displayed in the inSync Client Version column on the Manage Devices:

Icon Description

UpgradeIcon.png

The Client can be upgraded.

ClientUpgraded.png

The Client is upgraded successfully.

ScheduledUpgrade.png

An upgrade is scheduled.

non-upgradable.png

The inSync Client cannot be upgraded.

This symbol appears for devices on which upgrade cannot be performed if the client is running on a lower version.