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Druva Documentation

Device Replace using Integrated Mass Deployment for Remote Users

Overview

Device replace is an activity undertaken by most organizations to upgrade their devices to the latest software versions. In cases where the users' device needs to be replaced due to damage, or upgrade to the latest software, loss or theft of device it has been observed that it is challenging for the User to restore his data from his old device to the new device or done on the replacement device.

To counter the issue of data loss while restoring data from an old device to the new device, inSync has introduced the capability of administrator driven device replace which is done remotely by the inSync administrator. The new device has all the user's data restored on it before it is shipped to the user. After the user logs into the new device, inSync tries to automatically map the restored data to the relevant destination paths and folders.

inSync has introduced the option of adding a new device for the user in inSync Client instead of replacing the old device to avoid any chances of losing data updates made on the older device while the new device is activated and shipped. The user will have two devices in inSync Client and can continue using both devices even after receiving the new device. For more information see the Add new device for remote users.

Advantages of remote device replace
  • The device is replaced remotely by the inSync administrator with minimal to no user efforts.
  • The inSync administrator can restore the user's data on the new device, ensuring there is no loss of data while doing so.
  • Restore failures due to poor connectivity or less available bandwidth issues are minimized considerably.
  • The user gets a new device with data already restored on it. 
  • There is no loss of data, as even the restored data which cannot be mapped to its relevant path or folder stays in the temporary location unless inSync Client is uninstalled.
Limitations of remote device replace
  • All User's data will always be restored and any other data if present will be overwritten. But if the other data is present and encrypted as well, then it will not be restored. 
  • As part of device replace, share data will not be synced incase of AD users. It will be synced only incase of non-AD users.
  • Device replace will not work if the user has enabled the data privacy settings.
  • Device replace is not supported for OpenLDAP users.

The inSync administrator can replace a device remotely by using Integrated Mass Deployment (IMD) for Active Directory (AD) or non-AD users.

Device Replace workflow for AD users

The device replace workflow for AD users is as follows:

inSync Administrator actions:

  1. On the inSync Management console, marks the device which needs to be replaced and start the device replace process. 

System Administrator actions:

  1. Using IMD, installs inSync client on the user's new device and logs into the new device.
  2. inSync Client restores all the data on the new device.
    After this step, the new device is ready to be shipped to the user.

Note: System settings and MAPI data will not be scheduled for restore.

User actions:

  1. Using  Active Directory credentials, logs in to the new device.
  2.  The inSync Client restores system settings and MAPI data. inSync Client then moves the restored data which is saved at the temporary location to relevant paths and folders as required.  

The device is now ready to be used.

Device Replace process for AD Users

The following table describes the multi-step process for the integrated mass deployment (IMD) device replace.

Step Description
Step 1 Mark the device which needs to be replaced. For more information, see Mark old device for Replace
Step 2 Generate a mass deployment token. For more information, see Generate a mass deployment token.
Step 3

Run the IMD command with additional device replace  parameters . For more information see Device Replace Parameter details.

Step 4 inSync Client restores all the data on the new device. For more information, see Temporary location directories for restored data.
Step 5 The device is then shipped to the user. For actions that must be performed by the user, see Remotely replace a device linked to your inSync account.

Device Replace workflow for non-AD users

The device replace workflow for non-AD users is as follows:

inSync Administrator actions:

  1. On the inSync Management console, marks the device which needs to be replaced and start the device replace process. 

System Administrator actions:

  1. Login to the new device and create a local account.
  2. Using IMD, install inSync client on the user's new device.
  3. Login as the user on the new device.
  4. inSync Client restores all the data including system settings and MAPI data on the new device.
  5.  inSync Client moves the restored data which is saved at the temporary location to relevant paths and folders as required. 
    The device is ready to be shipped to the user.

User actions:

  1. Login to the new device which is ready to be used.

Device Replace process for non-AD Users

The following table describes the multi-step process for the integrated mass deployment (IMD) device replace.

Step Description  
Step 1 Mark the device which needs to be replaced. For more information, see Mark old device for Refresh  
Step 2 Create a user account on the new device.  
Step 3 Generate a mass deployment token. For more information, see Generate a mass deployment token.  
Step 4 Run the IMD command with additional device replace parameters . For more information see Device Replace Parameter details.  
Step 5 Login as user on the new device.  
Step 6  inSync Client restore all the data on the new device including system settings and MAPI data. For more information, see Temporary location directories for restored data.  
Step 7 inSync Client moves the data from the temporary location to relevant folders and paths and ship the device to the user. For more information, see Device replace for Non-AD users.  
Step 8 The device is then shipped to the user. For actions performed by the user, see Remotely replace a device linked to your inSync account.