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Druva Documentation

Synchronize inSync user details with your AD/LDAP

inSync Cloud Editions: File:/tick.png Elite Plus File:/tick.png Elite File:/cross.png Enterprise File:/tick.png Business


inSync enables you to schedule an automatic update of user details at a defined interval. It is applicable for all the users imported in inSync using AD/LDAP Mappings.

The following information is automatically updated when you enable Auto update user details setting in inSync,

  • inSync user name
  • inSync user email address
  • inSync user AD/LDAP user name

The frequency for a scan is defined by Auto sync interval under AD/LDAP settings.  


  • inSync updates the user name only if the CN (Common Name) or UPN of the user based on the AD/LDAP Mapping configuration.
  • You can only synchronize user details for whom you imported using your AD/LDAP. You cannot synchronize user details whom you added individually or through a CSV file.
  • When enabled, this setting is applicable to all the AD/LDAP Mappings defined in inSync.


To enable automatic synchronization of inSync user details with your AD/LDAP,

  1. On the inSync Management Console menu bar, click Users > Deployment.
  2. On the AD/LDAP page, click the Settings tab.
  3. In the AD/LDAP Settings section click Edit.
  4. Select the Auto update user details check box.
  5. Click Save.

inSync now automatically, at the defined interval, queries your AD/LDAP for user details and updates it in inSync.