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Druva Documentation

Synchronize inSync users with your AD/LDAP

inSync Cloud Editions: File:/tick.png Elite Plus File:/tick.png Elite File:/cross.png Enterprise File:/tick.png Business


inSync enables you to automatically synchronize inSync users with your Active Directory (AD) or LDAP.

When configured, inSync automatically, at a defined interval, queries your AD/LDAP and preserves any inSync user who has been disabled in your AD/LDAP.

Frequency for scan is defined by Auto sync interval under AD/LDAP settings.

Also, during the scan, inSync automatically identifies and enables users, who are currently preserved in inSync, but now enabled in AD/LDAP or fall under an AD/LDAP Mapping defined in inSync.


  • You can only synchronize users whom you imported using your AD/LDAP. You cannot synchronize users whom you added individually or through a CSV file.
  • When enabled, this setting is applicable to all the AD/LDAP Mappings defined in inSync.
  • Only inSync users which are auto-preserved are marked as Active as part of auto-sync process. Deleted users cannot be enabled again.


To enable automatic synchronization of inSync users with your AD/LDAP,

  1. On the inSync Management Console, click Manage > Deployments > AD/LDAP. AD/LDAP page with details of existing AD/LDAP Mappings appears.
  2. Click the AD/LDAP Settings tab.
  3. In the AD/LDAP Settings area, and click Edit.
  4. Select the Auto preserve unmapped users check box.
  5. Click Ok

inSync now automatically, at the defined interval, queries your AD/LDAP for user details and preserves any inSync user who has been disabled or removed from your AD/LDAP.